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Site Support/Help (Ask minor questions here)
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Posted 11/5/12
Ok so I appointed a member of my group as a moderator and for some reason it's not showing up on the front page of the group where it says Moderators:. Why is that and how can I change it?
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Bjaker 
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Posted 11/5/12


Undo then redo it. See if that fixes the issue.
Posted 11/6/12
please change your stupid policy re: avi picture size. its really BS that some people get to have larger ones because they know a secret way around it. I saw someone who signed up on November 4 who had a huge one. If no one here cares could you give me the address of corporate so I could express my concerns to someone who can actually do something? i pay money to use this site
Posted 11/6/12

Bjaker wrote:



That is correct..

Users had found a way to abuse the ability to upload the larger image size to change their own avatars.

There is now a 200 x 200 pixel limit across the board for both Groups and Users.


This is a blatant lie. I see group pics that are huge. I see profile pics that are huge. Sadly, if your friends with a CR mod you can apparently receive special permission. Before you tell me I don;t know what I'm talking about give me 5 minutes and I'll find you over 100 examples.
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Posted 11/6/12
erm can i know why i can't watch animes like sword art online on the site,, can you help me?
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Bjaker 
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Posted 11/6/12


Yes... Obviously it is.

Because an actual employee of the company has the time to go out of his way and manually approve avatars for people.

I really don't know what to say here dude.

I'm sorry you don't believe me.
Otter Modder
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Posted 11/6/12
That would be because the rule was not applied ex post facto, as it requires user input to choose the cropped section.
Is it giving you any kind of message when you try to watch an episode, like this one for example?
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starry 
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Posted 11/6/12

dazedandconfuzed wrote:


This is a blatant lie. I see group pics that are huge. I see profile pics that are huge. Sadly, if your friends with a CR mod you can apparently receive special permission. Before you tell me I don;t know what I'm talking about give me 5 minutes and I'll find you over 100 examples.


Our engineers are working on this.

I don't know where you got that idea from but the mods themselves have absolutely no idea how to do it. And yes, I know a lot of users are bypassing the restriction that we put on avatars. They won't be able to do it once we fix the bug.
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Bjaker 
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Posted 11/6/12


Unfortunately we don't have the rights to stream the show in Singapore.

Apologies for any inconvenience.
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Posted 11/6/12
I am not getting audio on the crunchyroll site I am a premium member and no don't have this issue anywhere else.
Posted 11/6/12

starry wrote:


dazedandconfuzed wrote:


This is a blatant lie. I see group pics that are huge. I see profile pics that are huge. Sadly, if your friends with a CR mod you can apparently receive special permission. Before you tell me I don;t know what I'm talking about give me 5 minutes and I'll find you over 100 examples.


Our engineers are working on this.

I don't know where you got that idea from but the mods themselves have absolutely no idea how to do it. And yes, I know a lot of users are bypassing the restriction that we put on avatars. They won't be able to do it once we fix the bug.


I appreciate the non-smartass response. This is a professinal compant that knows what they are doing. So how comes nothing is being done about the avatars. It's so unfair it's ridiculous and when I raise the issue it gets brushed aside. Bjakler gave me some cocky answer which I definitely do not appreciate as it is completely unprofessional
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26 / M / San Antonio
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Posted 11/6/12


Well, you know, if I was disrespected in the same way you disrespected the CR staff, I would be VERY motivated to show the same kind of "respect".

Bjaker's reply was far less disrespectful and childish than your initial post was about the complaint, but you seem to be taking his post way out of proportions.

I understand you are upset, but there is no need to create lies and be disrespectful to show that you are not happy with how CR is handling a situation.

The reason people still have huge pictures is BECAUSE of the exploit to get around the limitation that Bjaker first mentioned in his post, that you called a blatant lie. He said that their engineers are working on fixing the exploit, and that once they can patch it up, users will no longer be able to upload larger pictures. However, since the change is applied retroactively, that means large pictures and avatars already uploaded will get to stay that way unless CR wants to go through and manually delete every one (which would take a long time).
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starry 
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Posted 11/6/12 , edited 11/6/12

dazedandconfuzed wrote:



I appreciate the non-smartass response. This is a professinal compant that knows what they are doing. So how comes nothing is being done about the avatars. It's so unfair it's ridiculous and when I raise the issue it gets brushed aside. Bjakler gave me some cocky answer which I definitely do not appreciate as it is completely unprofessional

This is an Anime/Drama streaming site. Our priority goes to video playback problems and the devices that we support so that our users can stream our videos without any issues and be happy.

For a company that only has about 30 staffs, please be considerate. We are working our asses off everyday just to give you guys the best services possible. Being a paying member does not give you the right to disrespect us when we are trying to help.

Like I said... the engineers are looking into it. You're more than welcome to pm me if you need further assistance.
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Posted 11/7/12 , edited 11/7/12

dazedandconfuzed wrote:


starry wrote:


dazedandconfuzed wrote:


This is a blatant lie. I see group pics that are huge. I see profile pics that are huge. Sadly, if your friends with a CR mod you can apparently receive special permission. Before you tell me I don;t know what I'm talking about give me 5 minutes and I'll find you over 100 examples.


Our engineers are working on this.

I don't know where you got that idea from but the mods themselves have absolutely no idea how to do it. And yes, I know a lot of users are bypassing the restriction that we put on avatars. They won't be able to do it once we fix the bug.


I appreciate the non-smartass response. This is a professinal compant that knows what they are doing. So how comes nothing is being done about the avatars. It's so unfair it's ridiculous and when I raise the issue it gets brushed aside. Bjakler gave me some cocky answer which I definitely do not appreciate as it is completely unprofessional


The issue about avatar sizes is hardly an issue. I'm happy with the 200x200 avatars. Really happy! Some people were extracting the urine with the sizes where whey post on word "lol" or what not and i find myself speed scrolling to get past it. As it says on the site this is a streaming service be great full you even get an avatar. Think of youtube avatars.. Oh wait. So quit the moaning and groaning about something as so insignificant as an avatar..

"Bjakler gave me some cocky answer which I definitely do not appreciate as it is completely unprofessional" ... That tickled my funny bone, thankyou you've awakened me from my morning daze. Bjaker and all the staff at crunchy are doing a remarkable job. Quick response times to when you say help you get a fast reply. Quick fixes, I posted recently about the iphone app being a bit iffy and lo and behold 1 week later app update that fixed my issue! Bjaker is not actually human, he's a cyborg!
210 cr points
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23 / F / The Netherlands
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Posted 11/8/12
What happened to Chi's Sweet Home - Chi's New Address ?
It's in my que but the video won't start and the page is blank when I look at the other episodes in the series, the information about the series is still there.

I hope this is the right place to ask this
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