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Site Support/Help (Ask minor questions here)
CR Community Manager
Bjaker 
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34 / M / San Francisco
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Posted 11/6/12


Unfortunately we don't have the rights to stream the show in Singapore.

Apologies for any inconvenience.
64047 cr points
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39 / M
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Posted 11/6/12
I am not getting audio on the crunchyroll site I am a premium member and no don't have this issue anywhere else.
Posted 11/6/12

starry wrote:


dazedandconfuzed wrote:


This is a blatant lie. I see group pics that are huge. I see profile pics that are huge. Sadly, if your friends with a CR mod you can apparently receive special permission. Before you tell me I don;t know what I'm talking about give me 5 minutes and I'll find you over 100 examples.


Our engineers are working on this.

I don't know where you got that idea from but the mods themselves have absolutely no idea how to do it. And yes, I know a lot of users are bypassing the restriction that we put on avatars. They won't be able to do it once we fix the bug.


I appreciate the non-smartass response. This is a professinal compant that knows what they are doing. So how comes nothing is being done about the avatars. It's so unfair it's ridiculous and when I raise the issue it gets brushed aside. Bjakler gave me some cocky answer which I definitely do not appreciate as it is completely unprofessional
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27 / M / San Antonio
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Posted 11/6/12


Well, you know, if I was disrespected in the same way you disrespected the CR staff, I would be VERY motivated to show the same kind of "respect".

Bjaker's reply was far less disrespectful and childish than your initial post was about the complaint, but you seem to be taking his post way out of proportions.

I understand you are upset, but there is no need to create lies and be disrespectful to show that you are not happy with how CR is handling a situation.

The reason people still have huge pictures is BECAUSE of the exploit to get around the limitation that Bjaker first mentioned in his post, that you called a blatant lie. He said that their engineers are working on fixing the exploit, and that once they can patch it up, users will no longer be able to upload larger pictures. However, since the change is applied retroactively, that means large pictures and avatars already uploaded will get to stay that way unless CR wants to go through and manually delete every one (which would take a long time).
Queen of Support
starry 
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Posted 11/6/12 , edited 11/6/12

dazedandconfuzed wrote:



I appreciate the non-smartass response. This is a professinal compant that knows what they are doing. So how comes nothing is being done about the avatars. It's so unfair it's ridiculous and when I raise the issue it gets brushed aside. Bjakler gave me some cocky answer which I definitely do not appreciate as it is completely unprofessional

This is an Anime/Drama streaming site. Our priority goes to video playback problems and the devices that we support so that our users can stream our videos without any issues and be happy.

For a company that only has about 30 staffs, please be considerate. We are working our asses off everyday just to give you guys the best services possible. Being a paying member does not give you the right to disrespect us when we are trying to help.

Like I said... the engineers are looking into it. You're more than welcome to pm me if you need further assistance.
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23 / M / UK
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Posted 11/7/12 , edited 11/7/12

dazedandconfuzed wrote:


starry wrote:


dazedandconfuzed wrote:


This is a blatant lie. I see group pics that are huge. I see profile pics that are huge. Sadly, if your friends with a CR mod you can apparently receive special permission. Before you tell me I don;t know what I'm talking about give me 5 minutes and I'll find you over 100 examples.


Our engineers are working on this.

I don't know where you got that idea from but the mods themselves have absolutely no idea how to do it. And yes, I know a lot of users are bypassing the restriction that we put on avatars. They won't be able to do it once we fix the bug.


I appreciate the non-smartass response. This is a professinal compant that knows what they are doing. So how comes nothing is being done about the avatars. It's so unfair it's ridiculous and when I raise the issue it gets brushed aside. Bjakler gave me some cocky answer which I definitely do not appreciate as it is completely unprofessional


The issue about avatar sizes is hardly an issue. I'm happy with the 200x200 avatars. Really happy! Some people were extracting the urine with the sizes where whey post on word "lol" or what not and i find myself speed scrolling to get past it. As it says on the site this is a streaming service be great full you even get an avatar. Think of youtube avatars.. Oh wait. So quit the moaning and groaning about something as so insignificant as an avatar..

"Bjakler gave me some cocky answer which I definitely do not appreciate as it is completely unprofessional" ... That tickled my funny bone, thankyou you've awakened me from my morning daze. Bjaker and all the staff at crunchy are doing a remarkable job. Quick response times to when you say help you get a fast reply. Quick fixes, I posted recently about the iphone app being a bit iffy and lo and behold 1 week later app update that fixed my issue! Bjaker is not actually human, he's a cyborg!
210 cr points
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24 / F / The Netherlands
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Posted 11/8/12
What happened to Chi's Sweet Home - Chi's New Address ?
It's in my que but the video won't start and the page is blank when I look at the other episodes in the series, the information about the series is still there.

I hope this is the right place to ask this
30220 cr points
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23 / M / UK
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Posted 11/8/12

Tomoko3san wrote:

What happened to Chi's Sweet Home - Chi's New Address ?
It's in my que but the video won't start and the page is blank when I look at the other episodes in the series, the information about the series is still there.

I hope this is the right place to ask this


http://www.crunchyroll.com/chis-sweet-home-chis-new-address

What happens when you click on the link?
210 cr points
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24 / F / The Netherlands
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Posted 11/8/12

otsohiru wrote:


Tomoko3san wrote:

What happened to Chi's Sweet Home - Chi's New Address ?
It's in my que but the video won't start and the page is blank when I look at the other episodes in the series, the information about the series is still there.

I hope this is the right place to ask this


http://www.crunchyroll.com/chis-sweet-home-chis-new-address

What happens when you click on the link?


This
http://i.imgur.com/890AR.png

I'm on a MacBook using google chrome.
30220 cr points
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23 / M / UK
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Posted 11/8/12
Odd, might be a server side issue. Normally if it's licensing you get the box say "sorry due to licensing..." May need to wait for Bjaker to come online. Being american though he'll be recharging his batteries at the moment! Tried a different browser? restarting browser? restarting laptop?
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24 / F / The Netherlands
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Posted 11/8/12
It's been like this for the past three days as far as I know.
I tried firefox and it doesn't work either.

This is how it looks in my que :

http://i.imgur.com/9OAJO.png

30220 cr points
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23 / M / UK
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Posted 11/8/12
think we may need to wait for bjaker/starry for there input on the situation, sorry i could not help you
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24 / F / The Netherlands
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Posted 11/8/12

otsohiru wrote:

think we may need to wait for bjaker/starry for there input on the situation, sorry i could not help you :)


No problem, still enough shows to watch
Hope they find out what the problem is.

Queen of Support
starry 
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Posted 11/8/12 , edited 11/8/12

Tomoko3san wrote:

What happened to Chi's Sweet Home - Chi's New Address ?
It's in my que but the video won't start and the page is blank when I look at the other episodes in the series, the information about the series is still there.

I hope this is the right place to ask this


The show is unavailable in Netherlands.

Just tested it for you:


210 cr points
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24 / F / The Netherlands
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Posted 11/8/12
Bummer
I was on holiday in Canada so that's why I could watch it.
Thanks for figuring that out !
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