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Site Support/Help (Ask minor questions here)
2723 cr points
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25 / M / Europe
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Posted 1/13/13 , edited 1/13/13
Hello,

I've a question about CR Bucks' purchasing prices, how comes it says 2 different prices for the same offer?

Main Page:
€ 37,48 = 5,000 (it's $ 50,00 in USD right?)

Then when I click the Phone payment method, the price is different:
€ 37,48 = 3,250 (I guess $ 32,50?)



Also, I see this:

Note: If you use one of the five direct payment options below, like Social Gold or Pay By Cash, "1 CR Buck" is equal to one US cent ($0.01), so 1000 CR Bucks for $10.00 means your CR Bucks Balance will be $10.00.


But I don't see where these options are, below where?
is "Pay By Cash" = "Snail Mail"?
and "Social Gold"?

I tried to click here:
http://www.crunchyroll.com/purchaseproduct_crbucks?sku=cr-combo-anime-drama-membership-one-time-12
Just out of curiosity and it says "You don't have enough CR Bucks to purchase this. You need $99.95 more. Earn more below." but the price for 12 Months All-Access Membership is around ± €70, which equals ± $93 (not $99.95 which is ± €75).

Please, if you can tell me exactly how much would it cost (in CR Bucks) a 12 Months All-Access Membership, using the phone method, I'd appreciate it! <3

(the "pay per minute" phone call price doesn't matter, I just wanna know the final CR price)

Thanks in advance.
Otter Modder
35848 cr points
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22 / M / Florida
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Posted 1/13/13
I am not sure about the pay by phone method because as far as I know it is supposed to be disabled, but the price for All-Access Membership for a year is indeed $99.95. Since it says that it is billed in USD it should cost you €74,85 going by current conversion rates. Maybe Bjaker can find out why it is showing the phone option at all and why it has different amounts.
11082 cr points
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24 / M / Anywhere
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Posted 1/14/13
Didn't know where to ask this but here goes why doesn't the last few seconds of naruto shippuden have subtitles?
24031 cr points
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24 / M
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Posted 1/14/13 , edited 1/14/13
I'm having issues with a 30-day trial I received in my Inbox. I'd really like to use it, and I should be getting premium back soon. It was a godsend that I got one in my inbox, but everytime I fill out the information on the form it says "please enter the card's security code!" and there is no form for it!

If I'm not doing something right, or if this isn't a valid offer anymore (which it should be, I just got it) can I get a PM with instructions on solving this?
CR Community Manager
Bjaker 
41751 cr points
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34 / M / San Francisco
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Posted 1/15/13


Go here and delete any saved info:

https://www.crunchyroll.com/acct/?action=billing_info
https://www.crunchyroll.com/acct/?action=store_billing_info

After that, just sign right up!
CR Community Manager
Bjaker 
41751 cr points
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34 / M / San Francisco
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Posted 1/15/13


Interesting...

SMS payments shouldn't be available currently.
24031 cr points
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24 / M
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Posted 1/16/13
Thank you! Your instructions did the trick
66797 cr points
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M / ???????? ?? ?????
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Posted 1/16/13 , edited 1/16/13
Why do profiles have big boxes for music embedding and groups have small windows for music embedding?

This makes it completely impossible to turn off music in group profiles. All one can do to remedy this is turn the volume down. Is there a fix for this?
18005 cr points
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Posted 1/16/13
I'm trying to gift a membership to a friend but whenever I try to finalized my order (after entering all of my PayPal information), there says an error has occurred. I'm worried that I am being billed twice since I have tried a few time for the payment to go through. Is there just something wrong with the site right now?
The Wise Wizard
87688 cr points
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54 / M / U.S.A. (mid-south)
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Posted 1/16/13

KitKat91 wrote:

I'm trying to gift a membership to a friend but whenever I try to finalized my order (after entering all of my PayPal information), there says an error has occurred. I'm worried that I am being billed twice since I have tried a few time for the payment to go through.

If you were paying via PayPal, that is easy enough to check; just log in at the PayPal website and check your recent activity (which should be the default screen when you log in) or history.

24 cr points
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M
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Posted 1/17/13
i have a problem with my profile picture. everytime i select my image, it just says loading... at the crop and save part... please help
Otter Modder
35848 cr points
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22 / M / Florida
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Posted 1/17/13 , edited 1/17/13
Very likely you are trying to use a picture that is too large. Given that the limit is 200x200 px try to crop or resize to near that and then try uploading it.

35290 cr points
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20 / F / Parallel Mooniverse
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Posted 1/17/13
How can you block someone from sending u friend requests?
Otter Modder
35848 cr points
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22 / M / Florida
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Posted 1/17/13
You can try going here and adding them to the block list.
35290 cr points
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20 / F / Parallel Mooniverse
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Posted 1/17/13

beardfist wrote:

You can try going here and adding them to the block list.


I did that... But the user won't stop sending me requests can I report him to get him to be unable to do that.
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