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Site Support/Help (Ask minor questions here)
31 cr points
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39 / M
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Posted 2/22/13
Minor issues. I have two Roku
1. CR hasn't played properly with consistency on ROKu (either) since 2/11.
2. CR Customer support ignores my emails
3. Both of my roku can play amazon, hulu, crackle just fine and I'm running a 19mbps download connection speed.
4. I go to play a stream and it says something like "please wait a moment while your video loads" then all I get is a blank picture that lasts forever.
5. I have emailed CR almost every day since 2/11 and still no resolution
6. I have run your V1 cmd script and it inidicated there were no issues.
7. Does CR honestly think I'm going to purchase primium if they can't even stream any videos properly. One of my ROku hasn't been able to stream a video, mind you ANY VIDEO from CR in 3 days.

This is entirely maddening. I'm about to swear off CR forever and since its wasted so much of my time and give so much frustration...if it comes to that maybe I'll turn them in for false advertising to the BBB, FCC, state attorney, ROKU and every other customer rights group I can find.

Get your STUFF TOGETHER
Moon Princess Moderator
274977 cr points
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26 / F / Heaven
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Posted 2/22/13


I have the same problem with IE. It's best just to switch towards a different browser such as FireFox or Chrome.

Not sure why that is happening and if it will be fixed.
Moon Princess Moderator
274977 cr points
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26 / F / Heaven
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Posted 2/22/13


It'll be best to post your problem here on this thread:
Roku
http://www.crunchyroll.com/forumtopic-682693/roku-via-wd

Also, i'll make sure to ask Cr Support to reply back to you asap!

I hope you get your problem fixed!
Otter Modder
33831 cr points
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22 / M / Florida
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Posted 2/22/13
I am a bit too lazy and have too large of a dislike of IE to figure out what the problem code is, but I do know that it is just something that isn't IE 7 compliant. If you change the document mode to IE 8 or newer it works fine.

31 cr points
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39 / M
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Posted 2/22/13

Serenity_07 wrote:



It'll be best to post your problem here on this thread:
Roku
http://www.crunchyroll.com/forumtopic-682693/roku-via-wd

Also, i'll make sure to ask Cr Support to reply back to you asap!

I hope you get your problem fixed!


2hrs and no replys from customer support to my email. Also I've sent them speedtest and pingtest data last night when the problem was happening. NO REPLY! Agent was Baker McDonald.

5095 cr points
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20 / M / Newark, NJ
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Posted 2/22/13
Hey there! I just want to ask if there is still an option to get a 1 year membership anime plan?
I've been looking around the site but I had no luck finding it, I remember seeing a 1 year membership plan before.
Is it still up?
If so, can anyone link it to me.

Thank you

Otter Modder
33831 cr points
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22 / M / Florida
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Posted 2/22/13
Yes, it is still here. That is a direct link to choosing a payment method for it, but you can get there from the plan comparison page.
5095 cr points
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20 / M / Newark, NJ
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Posted 2/22/13
Thank you!
42014 cr points
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26 / M
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Posted 2/23/13
Hi Guys,

If I click on the Hunter X Hunter page, I get:

Sorry, an error occurred!

I tried in Chrome and Firefox.
50010 cr points
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32 / M / Miami, FL
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Posted 2/23/13
I'm on the same boat, not sure what is causing that error.
57969 cr points
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43 / M / Canada
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Posted 2/23/13 , edited 2/24/13
No biggie but the popular anime page seems to be broken unless Nakaimo is suddenly the number four show on CrunchyRoll!

Edit: made me want to rewatch episode 12 of Nakaimo... So I did! LOL

Seems to be fixed now.
14083 cr points
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37 / M / Iowa, USA
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Posted 2/24/13
is there a spot to suggest new anime for the site?
just wondering because i cant find any.
Otter Modder
33831 cr points
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22 / M / Florida
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Posted 2/24/13
There is a thread in the premium members section for it.
5 cr points
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25 / M
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Posted 2/24/13
how do u take out censored im 19 years old
14083 cr points
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37 / M / Iowa, USA
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Posted 2/24/13

beardfist wrote:

There is a thread in the premium members section for it.


i see do i need to be off my free trial to be able to do that?
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