Post Reply ACCOUNT HACKED...1 HOUR LATER STILL NO RESPONSE
7 cr points
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72 / M
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Posted 9/6/17 , edited 9/6/17
I PAY MONTHLY FOR VIP SERVICE...AND IM LEFT WITH A HACKED ACCOUNT I CANT EVEN RECOVER MYSELF....I HAVE NO IDEA WHERE CR THOUGHT IT WOULD BE A GOOD IDEA TO ALLOW USERS TO CHANGE ACCOUNT EMAIL ADDRESSES WITHOUT VERIFYING FIRST THROUGH THE OLD EMAIL.....

I HAVE CONTACTED CR TWICE THROUGH TICKETS, TWICE THROUGH TWITTER AND STILL NO RESPONSE....

THIS IS EXTREMELY UNPROFESSIONAL AND WOULD LIKE AN IMMEDIATE RESPONSE....
54271 cr points
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61 / M / Earth
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Posted 9/6/17 , edited 9/6/17
I'm not staff, but...

Did you even see any auto-generated response acknowledgement emails to your initial contact request(s)? Those go out shortly after they are contacted, but they do not contain anything useful other than to tell you they got your email.

Did you check your spam email folder? A lot of CR responses get filtered out as spam by the major providers, so you might not have seen their instructions or requests for more information...
7 cr points
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72 / M
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Posted 9/6/17 , edited 9/6/17
Ive checked everything....coming on Hour and Half with no response....Spam is empty, ive created a second account with another ticket, spam is still empty...this is out right crazy....To advertise a service and no uphold on it...i mean, i have my credit card information stored on that account and yet i cant remove it...come on crunchy roll...
7 cr points
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72 / M
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Posted 9/6/17 , edited 9/6/17
if you put billingx911billingx911 in your subject line...you get almost immediate response...unreal
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