Post Reply card info invalid apparently
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Posted 10/4/17 , edited 10/5/17
whenever i try using my gift card to buy premium it says that the card information is invalid
seriously crunchyroll im trying to give you my money and your not accepting it

and yes the card is real, i checked if the card was legit by loading it into steam and it works fine
ive asked crunchyroll support they gave me no help at all

the card is a visa gift card with 60 dollars on it
im seriously pissed off about this
i even tried gifting myself a membership with the the gift card and it stills says its invalid

srsly man someone help me, i just wanna watch some anime
i bought the gift card with the intent of buying premium. there wasnt a sentence saying that gift cards dont work

and i cant refund the gift card
someone help me

btw i i didnt get premium this is something i got from an email

the email said: Thank you for reaching us. We refreshed your account and gifted 14 days free Premium. After 14 days are up please try to submit to Premium membership using your payment method.
they didnt help me they just gave me 14 days free premium without fixing my issue
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Posted 10/5/17 , edited 10/6/17

Gardens wrote:
the email said: Thank you for reaching us. We refreshed your account and gifted 14 days free Premium. After 14 days are up please try to submit to Premium membership using your payment method.
they didnt help me they just gave me 14 days free premium without fixing my issue

I found this: https://help.crunchyroll.com/hc/en-us/articles/217916303-Crunchyroll-Gift-Card-FAQ
it mentions the following:


How do Crunchyroll gift cards work?

Unfortunately, CR gift cards do not work directly on Crunchyroll. You can redeem the card on VRV, which adds a balance to your VRV account.

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Posted 10/6/17 , edited 10/6/17

HavelMage wrote:

I found this: https://help.crunchyroll.com/hc/en-us/articles/217916303-Crunchyroll-Gift-Card-FAQ
it mentions the following:


How do Crunchyroll gift cards work?

Unfortunately, CR gift cards do not work directly on Crunchyroll. You can redeem the card on VRV, which adds a balance to your VRV account.

That isn't the same type gift card Gardens was referring to. A CR gift card wouldn't be usable on Steam. Gardens was no doubt referring to a VISA or MasterCard preloaded card given as a gift.

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Posted 10/6/17 , edited 10/6/17

TheAncientOne wrote:
That isn't the same type gift card Gardens was referring to. A CR gift card wouldn't be usable on Steam. Gardens was no doubt referring to a VISA or MasterCard preloaded card given as a gift.

Thanks for correcting me, I failed to read the part about what the card actually was and where he tried to use it. Would Gardens be better to use it to purchase a gift membership from the store or waiting until the end of the 14 day trial and trying again?
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Posted 10/6/17 , edited 10/6/17

HavelMage wrote:

Thanks for correcting me, I failed to read the part about what the card actually was and where he tried to use it. Would Gardens be better to use it to purchase a gift membership from the store or waiting until the end of the 14 day trial and trying again?

I was thinking gift membership would be the way to go, but it also appears Gardens tried that:

i even tried gifting myself a membership with the the gift card and it stills says its invalid


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