Post Reply A problem with the premium subscription
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Posted 10/7/17 , edited 10/7/17
I tried the premium membership's 14 days trail and forgot to cancel it at the end. I don't really mind paying for an extra month but at the time that the free trial ended (September 29th) I didn't have enough money on the prepaid credit card. Took a week for me to realize that I may have had to cancel the subscription and now I see under the recurring payments tab a payment for September 29th with the status "Pending".I have no idea what is going on, do I owe money to Crunchyroll or something similar? I am fairly new in the banking and money transfer scene as I just got a job so I really don't understand what that means, And I am a little worried that I am breaching the terms of service unintentionally.
I sent a ticket to Crunchyroll to cancel my recurring membership since the site wouldn't allow me to ("You must have an active recurring Premium Membership to view this page" Error), But this was before I discovered the payment issue - So I decided to ask over here to not overload the support guys with tickets.

Does any one of you know what is the problem and how to solve it and cancel the premium subscription?

Thank you for reading and have a nice day.
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Posted 10/7/17 , edited 10/7/17
For billing/account issues, you need to directly put in a support request here: /contact
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