Post Reply Account gone?
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18 / Somewhere on the...
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Posted 10/16/17 , edited 10/16/17
So when i tried to log in to this account on my pc it leads me to a completly new account with nothing on my queue and no nickname wich is stellraz, it is the same email. My premium is also gone, i am posting this from my phone, is there anything i can do???
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18 / Somewhere on the...
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Posted 10/16/17 , edited 10/16/17
Edit: i manage to get too my account site and checked my email, someone has changed it, help
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61 / M / Earth
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Posted 10/16/17 , edited 10/16/17
You need to contact support directly, but if your email has been changed on the site, then you won't get the response, so you should send an actual email directly from the correct address account to

[email protected]

and put this in the Subject: line:

[Support][Account/Login] Account hacked

And explain your situation, username, email address, etc
Der Zoodirektor
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36 / M / Germany
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Posted 10/16/17 , edited 10/16/17

stellraz wrote:

Edit: i manage to get too my account site and checked my email, someone has changed it, help


Handled your tickets earlier.
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18 / Somewhere on the...
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Posted 10/17/17 , edited 10/17/17
I managed to email them and, holy. they were fast, i mean ubisoft took and whole summer to help me and these guys took 5 min.
Der Zoodirektor
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36 / M / Germany
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Posted 10/17/17 , edited 10/17/17

stellraz wrote:

I managed to email them and, holy. they were fast, i mean ubisoft took and whole summer to help me and these guys took 5 min.


Yeah, if it takes more than an hour, it just means that I'm AFK or asleep. ;>
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Posted 10/17/17 , edited 10/18/17
i'm having practically the same problem someone managed to change the email address and it logged me out of all my devices, i made a new account using the same email so i could post.
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61 / M / Earth
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Posted 10/18/17 , edited 10/18/17

kmjmjames wrote:

i'm having practically the same problem someone managed to change the email address and it logged me out of all my devices, i made a new account using the same email so i could post.


You need to put in an actual support request so that someone can act on it: /contact
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