Post Reply Someone bought a 12 month gift subscription for their account using mine
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Posted 10/18/17 , edited 10/18/17
Some random person in the UK figured out my password ( which I've changed to something much stronger) and bought their own account a 12 month subscription. I've contacted crunchyroll through their "contact us" link to get the subscription revoked and myself a refund, but I wanted to know if there was anything else I should do. I don't want to have to call my bank to get the charged removed since I do enjoy this site. I just don't want to pay for someone else's subscription.
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Posted 10/18/17 , edited 10/18/17

DarkExose1 wrote:

Some random person in the UK figured out my password ( which I've changed to something much stronger) and bought their own account a 12 month subscription. I've contacted crunchyroll through their "contact us" link to get the subscription revoked and myself a refund, but I wanted to know if there was anything else I should do. I don't want to have to call my bank to get the charged removed since I do enjoy this site. I just don't want to pay for someone else's subscription.


Give Crunchyroll a chance to respond--be sure to check your spam folder as sometimes crunchyroll mail ends up there. They should take care of this for you with minimum hassle so I don't think you'll need to do anything else regarding that.

One thing you should do is check https://www.crunchyroll.com/acct/?action=devices and remove any you don't recognize as yours.
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Posted 10/18/17 , edited 10/18/17
I already did that too. There was a surprisingly long list of device on there, but I have also used my account on a lot of different devices since I've had this account for a few years. So I don't know if one of those was theirs. Either way the only device now is my phone.
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