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Post Reply Renewed Premium Oct 11, no longer Premium
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Posted 10/21/17 , edited 10/21/17

rellen22 wrote:

Same thing occurred to me. Weird thing is if i check my status it says premium, but if i check my profile it says i am normal. The bill history does have my paid bill however, so they have a record that the subscription is paid.


I am another with this exact same issue..... Has anyone gotten anywhere? One part of the site tells me my premium is active till Nov. but my profile says normal and I get adds when trying to watch shows.

Very disappointed at the moment.
Der Zoodirektor
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Posted 10/21/17
All of you guys were recently switched over from our legacy PayPal billing method to a more modern one. Looks like the expiry of the old type ended up resetting your status while it should not have.

Anyone having the same issue, please reach out via /contact, and we'll fix it for you.
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Posted 10/21/17

shinryou wrote:

All of you guys were recently switched over from our legacy PayPal billing method to a more modern one. Looks like the expiry of the old type ended up resetting your status while it should not have.

Anyone having the same issue, please reach out via /contact, and we'll fix it for you.


Thanks so much!!!!!!! It took less than 15 minutes for this to be fixed after following this instruction.
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