Post Reply Commercials on Premium account
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Posted 10/20/17 , edited 10/21/17
When I try to play any media it is playing commercials. I have tried relogging into my account. This is happening when I use chrome and IE. I have tried accessing from my xbox but it will not connect. What do I need to do to remove commercials. I cant watch anything like this.

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34 / M
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Posted 10/20/17 , edited 10/21/17
Image of account screen

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Posted 10/20/17 , edited 10/21/17

Demosthenes61 wrote:

When I try to play any media it is playing commercials. I have tried relogging into my account. This is happening when I use chrome and IE. I have tried accessing from my xbox but it will not connect. What do I need to do to remove commercials. I cant watch anything like this.



It doesn't look like you actually have a Premium Account. Your profile page says "Normal" not "Premium."

If you believe that's an error, then you should contact customer support directly using the /contact form.

BTW, there's a bug when uploading images -- you need to remove the "$" in the image ID in order for the image to display. I edited your post so the picture's now visible -- it also looks exactly like a non-Premium member's page should look.
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☆Land of sweets☆
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Posted 10/20/17 , edited 10/23/17
your account shows as not premium though.

edit: got one punch'ed :L
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Posted 10/20/17 , edited 10/23/17
Me too, wtf. I paid for this month. return it and pay me
for having to search for alternative.
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Posted 10/20/17 , edited 10/21/17
The account page for what you are posting with shows you as a "normal" (not premium) member.


The link to your membership status page is here: /acct/membership.
The picture you posted isn't that page. (You need to remove the "$" from the crimg code, there's a bug.)

In any case, you will need to put in a support request to get it straightened out: /contact They will need private information that should not be posted into a public forum.
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Posted 10/20/17 , edited 10/21/17
Thanks guys, Ill have to reach out to /contact. when I go to the acct/membership link it shows premium.
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