Post Reply Help? Support won't respond.
11027 cr points
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Posted 10/24/17
It's strange, my premium deactivated but it says it's active and crunchyroll won't respond to my support request.
Thought I might as well post it because it's just weird and doesn't make any sense.
Hopefully they see this or I'm curious if this has happened to anybody else.
11038 cr points
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Posted 10/24/17
I've had similar satisfaction dealing with support. Tickets are responded to in days to weeks, not hours to days. My remedy is www.hidive.com
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Posted 10/24/17
One Punch Mod
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Posted 10/24/17

ToastOverlord wrote:

It's strange, my premium deactivated but it says it's active and crunchyroll won't respond to my support request.
Thought I might as well post it because it's just weird and doesn't make any sense.
Hopefully they see this or I'm curious if this has happened to anybody else.


Is it taken care of now?

I've moved this over to the Site Support / Minor Questions forum.

There have been a few folks who were paying via PayPal that had problem where their profile page said they didn't have Premium (and they were in fact not getting premium benefits like no ads, newest simulcast episode) but their member account page was showing they had Premium. That was apparently due to a glitch as Crunchy switched over to a new way of processing the PayPal accounts.

I'm not sure how long you gave Crunchyroll to respond, but sometimes responses end up in a spam folder.

To me right now your profile page says you are premium, so I'm hoping that means in fact things did get taken care of. If not and you had contacted crunchyroll support directly rather than in the forums, then check your spam folder. They are usually pretty prompt in responding to account issues of this sort, but a live-person response isn't immediate. (you should have received an auto-response right away though.)
Der Zoodirektor
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Posted 10/25/17

ToastOverlord wrote:

It's strange, my premium deactivated but it says it's active and crunchyroll won't respond to my support request.
Thought I might as well post it because it's just weird and doesn't make any sense.
Hopefully they see this or I'm curious if this has happened to anybody else.


You need to cancel that iTunes membership you just started. Else you will be double billed.
Let me know once you have canceled it, so I can properly fix your account.
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