Post Reply Says I'm stlil a Premium Member even though I cancelled
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Posted 11/10/17 , edited 11/10/17
So, yet another major fail from good ol' Crunchyroll.

I ended my Premium Membership a few months ago because of lousy streaming.

Then I recently saw that Crunchyroll's streaming seemed to improve, so I decided to renew my Premium Membership.

Imagine my surprise when I saw on my account that I couldn't renew because I already HAVE a Premium Membership.

Which ends, apparently, on November 11th.

Meanwhile, when I try to watch anime, I get 1,000 ads even though as a Premium Member, I'm supposed not to have to see those.

WHAT THE HELL'S THE MATTER NOW, CRUNCHYROLL? Care to explain why you keep robbing my Paypal account even after I ended my PM and yet now cannot renew?

The FUCK?

Care to attempt to answer to this?
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Posted 11/10/17 , edited 11/10/17
/contact support.

Plus, paypal needs to be cancelled manually by you: https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist
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Posted 11/12/17 , edited 11/12/17
Except that I got an email a couple of days ago telling me my Premium Membership had expired. So I attempted to renew, following instructions, and it says "Sorry you can't do that either because your free trial has expired or you already have a Premium Membership".

Crunchyroll is so.fucked.up.
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Posted 11/12/17 , edited 11/12/17

YellowSubmarine wrote:

Except that I got an email a couple of days ago telling me my Premium Membership had expired. So I attempted to renew, following instructions, and it says "Sorry you can't do that either because your free trial has expired or you already have a Premium Membership".

Crunchyroll is so.fucked.up.


You're showing as a Premium member in your profile.
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Posted 5/29/18 , edited 5/30/18
Ugh im havin the same issue and there seems to be no damn answer
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