Post Reply I am unable to cancel my subscription
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Posted 11/12/17 , edited 11/13/17
I originally bought my subscription through the itunes app but since my apple id and my crunchyroll email do not match I am unable to cancel the subscription. Is their anyway that crunchyroll can terminate my subscription?

Thanks
Dragon
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Posted 11/13/17 , edited 11/13/17

hideburn wrote:

I originally bought my subscription through the itunes app but since my apple id and my crunchyroll email do not match I am unable to cancel the subscription. Is their anyway that crunchyroll can terminate my subscription?

Thanks


Just in case, did you already follow the steps on https://help.crunchyroll.com/hc/en-us/articles/204538129-How-do-I-cancel-my-membership-, which suggest using https://support.apple.com/en-us/HT202039 for iTunes-based subscriptions?
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Posted 11/13/17 , edited 11/13/17
Yes, I have already followed these steps. The subscription is not appearing on my apple id. It then instructs me to contact the "content publisher."
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Posted 11/13/17 , edited 11/13/17
I'm wondering if I still have auto renewal on for memberships?
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Posted 11/13/17 , edited 11/14/17
I am still unable to cancel the subscription
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Posted 11/13/17 , edited 11/14/17
I was able to cancel it . Thanks for the help!
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