Post Reply 14 day free trial problem
5 cr points
Send Message: Send PM GB Post
Offline
Posted 11/19/17 , edited 11/19/17
When I try to activate 14 day free trial it keeps saying. Sorry, unable to start free trial. There was a problem with your payment method. I've reentered my information multiple times but it keeps saying this. Is there any fix?
145 cr points
Send Message: Send PM GB Post
18 / F / The Intergalactic...
Offline
Posted 11/19/17 , edited 11/19/17
I am trying to figure that out too, I want to be able to pay without a free trial but I think it only allows me to have a free trial first, but I don't want any... The best way to sort that out is by contacting the higher-ups and see if they can help you access it properly.
5 cr points
Send Message: Send PM GB Post
Offline
Posted 11/19/17 , edited 11/19/17
Alright I'll try contacting someone tomorrow thanks for your help
54295 cr points
Send Message: Send PM GB Post
61 / M / Earth
Offline
Posted 11/19/17 , edited 11/19/17

eroniK wrote:

I am trying to figure that out too, I want to be able to pay without a free trial but I think it only allows me to have a free trial first, but I don't want any... The best way to sort that out is by contacting the higher-ups and see if they can help you access it properly.


Silent_tomhawX's problem is with the system not accepting a card, so he will need to contact support: /contact

Yours may just only be that you haven't found the right link to follow:

"Plain" premium:
/premium_pick_plan?membership=premium
or if you want Plus:
/premium_pick_plan?membership=premiumplus

But if neither of those work for you either, then you also may have to use the contact link...
145 cr points
Send Message: Send PM GB Post
18 / F / The Intergalactic...
Offline
Posted 11/19/17 , edited 11/20/17

asharka wrote:


eroniK wrote:

I am trying to figure that out too, I want to be able to pay without a free trial but I think it only allows me to have a free trial first, but I don't want any... The best way to sort that out is by contacting the higher-ups and see if they can help you access it properly.


Silent_tomhawX's problem is with the system not accepting a card, so he will need to contact support: /contact

Yours may just only be that you haven't found the right link to follow:

"Plain" premium:
/premium_pick_plan?membership=premium
or if you want Plus:
/premium_pick_plan?membership=premiumplus

But if neither of those work for you either, then you also may have to use the contact link...


Thank you so much!
10 cr points
Send Message: Send PM GB Post
F
Offline
Posted 5/2/18 , edited 5/2/18
I'm trying to get my 14-day free trial but it keeps saying "Sorry, you can have only one free trial per payment method." but i have never signed up before
TWPE 
625 cr points
Send Message: Send PM GB Post
31 / M / Northeast U.S.
Offline
Posted 5/2/18 , edited 5/2/18

lexiefd wrote:

I'm trying to get my 14-day free trial but it keeps saying "Sorry, you can have only one free trial per payment method." but i have never signed up before


Pretty sure it's a bug.

/contact customer support using the link in this sentence.

Or you can skip the free trial, by clicking the "Plain" premium link that asharka posted.
Der Zoodirektor
26634 cr points
Send Message: Send PM GB Post
36 / M / Germany
Offline
Posted 5/2/18 , edited 5/16/18

lexiefd wrote:

I'm trying to get my 14-day free trial but it keeps saying "Sorry, you can have only one free trial per payment method." but i have never signed up before


Try getting the free trial again now.
You must be logged in to post.