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Posted 11/19/17 , edited 11/20/17
Hello guys,

I bought premium awhile ago and it charged my account but i have no access to it. I have made a support ticket and the person said that they couldn't find my purchase on your end. but shows on my banking app.Just to be on the safe side i tried again and it gave me the error: Sorry, you are ineligible because you already had a free trial or are currently a Premium Member. Any thoughts on what else i can do?
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Posted 11/19/17 , edited 11/20/17

Calvaros wrote:

Hello guys,

I bought premium awhile ago and it charged my account but i have no access to it. I have made a support ticket and the person said that they couldn't find my purchase on your end. but shows on my banking app.Just to be on the safe side i tried again and it gave me the error: Sorry, you are ineligible because you already had a free trial or are currently a Premium Member. Any thoughts on what else i can do?


Does anything show here?: /orderstatus If not, this isn't the account you think you created when you signed up.

Did you purchase through an app, like iTunes or through a device, like an Xbox? If iTunes, then you need to work with Apple's subscription process.

If through an app, you may have a different account without knowing about it. For example, Xbox creates an account with your email address but with no username. You have to log out, then try to log in again here with the email address and password for the Microsoft account, or at the least, contact support again with the email address associated within the app you (may have) used.
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Posted 11/19/17 , edited 11/20/17
I bought it thourgh the web and im sure it was this account and that link gives Unsupported currency: error so i dont know
Der Zoodirektor
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Posted 11/19/17 , edited 11/20/17

Calvaros wrote:

I bought it thourgh the web and im sure it was this account and that link gives Unsupported currency: error so i dont know :P


Your latest attempt to subscribe got stuck. I'll try to get someone to look into it.
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Posted 11/19/17 , edited 11/20/17
thank you3
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