Post Reply Windows 10 FCU 1709 causes Driver Power State Failure with Crunchyroll App
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Posted 11/22/17
Windows 10 Fall Creators Update 1709 causes Driver Power State Failure for Intel HD 520 graphics driver when viewing videos with Crunchyroll App, which seems to happen randomly, either after 2, 5, 30 minutes to 2 hours. Windows Debugger Tool points the error to the igdkmd64.sys driver for Intel HD 520 graphics. The only driver available from the manufacturer is the original old x.4454 version from 2016. Intel has a newer x.48xx version from Nov 2017, but it can not be installed. An error message says the devices uses a custom driver and must be installed from the manufacturer. I have tried setting all power options to maximum settings for graphics, PCI, and network. There are no power settings for those items in Device Manager.

Viewing through the Crunchyroll site seems to be fine, but the Flash Player is very jumpy and drops a lot of frames, making moving objects skip across the screen, so I prefer to use the Crunchyroll App if possible, but it's frustrating to have it crash and restart randomly.
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Posted 11/23/17
I looked again at the dump file, and it seems to have 2 different drivers in the error description. I'm not sure why it's displayed like this:

PRIMARY_PROBLEM_CLASS: 0x9F_3_iacamera64_IMAGE_igdkmd64.sys

But iacamera64 is for Intel AVStream Camera 2500, and igdkmd64.sys is for Intel HD graphics 520.

I tried force installing the newest intel driver for both of these, even though they're not supported by the manfacturer (they only release the old drivers), but this did not fix the problem.

However, I disabled Intel AVStream Camera 2500, and this seems to have stopped BSOD after 1-2 hours, but I will run it longer to see if this device was the cause.

Not sure why the Crunchyroll app is crashing on a camera driver.
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