Post Reply I've been billed for a years membership without doing anything
3 cr points
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Posted 11/30/17 , edited 11/30/17
So I've been subscribed to here for around a year now, under a monthly payed contract. and on the 27th of this month i've been charged £39.99. I'm just confused why this has happened if anyone can help me it would be greatly appreciated

King regards,

54289 cr points
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61 / M / Earth
Posted 11/30/17 , edited 1/17/18
It's possible your account has been hacked... CR wouldn't change the billing without your account authorizing it. If you still can, change your password, and put in a ticket to support to remove the 12 month billing: /contact

These are all things to do just in case:

Check your /home/history to see if there are shows on there you haven't watched yourself. If there are, that's almost surely what happened.

Check for any account transactions here: /orderstatus to make sure there isn't any store activity.

Delete all devices here: /acct/?action=devices.

If you were hacked, you may still see episode activity in your history for a while, because you can't expire someone else's browser cookie on their PC if they hacked you.

You might want to read about why to use password management tools (such as LastPass, for example) here, and use a different password for every website, and never reuse them:
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