Account hacked and purchase made
Posted 12/17/17
My account email was changed and a purchase of 99.98 usd was made on my account, only was able to post here because i made a new account. Sent an email to support but still not resolved.

The email changed to [email protected]
And the gifted purchase was sent to amir, [email protected]

This is really scary, please help!!!!
Der Zoodirektor
26329 cr points
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35 / M / Germany
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Posted 12/17/17

wrote:

My account email was changed and a purchase of 99.98 usd was made on my account, only was able to post here because i made a new account. Sent an email to support but still not resolved.

The email changed to [email protected]
And the gifted purchase was sent to amir, [email protected]

This is really scary, please help!!!!


It looks like someone has accessed your account via a password stolen elsewhere.

I've reverted the email change and randomized the password. Use www.crunchyroll.com/resetpw to reclaim your account.

You should set an entirely new password for Crunchyroll, and different new passwords for any other site you have used with the same credentials.
Also check the devices page on Crunchyroll for any devices you do not recognize and remove those.

The fraudulent purchase has been canceled and refunded. The money should already be back on your PayPal account.
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