Post Reply Crunchyroll refuses my paypal payment
3 cr points
Send Message: Send PM GB Post
Offline
Posted 13 days ago
Hi there,

When I try to link my paypal to pay Crunchyroll I get this error message:
Failed to check out. Please look over your credit card info and resubmit.
I need to use paypal since I don't have a credit card and got my debit card linked to my paypal. For some reason Crunchyroll doesn't want to accept my paypal even though it is all setup like it is supposed to be.

Any suggestion on what I should do?
I want to keep watching my animes asap

Thank you in advance.
37851 cr points
Send Message: Send PM GB Post
31 / M / Usually right und...
Online
Posted 13 days ago
Your best bet will be getting in touch with support via the /contact form.

With that said, PayPal sometimes requires a linked credit card for certain purchases. This can be due to two reasons, either the merchant has it set up this way on their end or PayPal insists on it because of their risk algorithm (often for no readily apparent reason).

CR support should be able to tell you if this is a restriction set on their end.

For the time being I can PM you a 48h guest pass, that might tide you over until you get a response from support.
Der Zoodirektor
26241 cr points
Send Message: Send PM GB Post
35 / M / Germany
Offline
Posted 12 days ago

123Dktje wrote:

Hi there,

When I try to link my paypal to pay Crunchyroll I get this error message:
Failed to check out. Please look over your credit card info and resubmit.
I need to use paypal since I don't have a credit card and got my debit card linked to my paypal. For some reason Crunchyroll doesn't want to accept my paypal even though it is all setup like it is supposed to be.

Any suggestion on what I should do?
I want to keep watching my animes asap

Thank you in advance.


PayPal does not fully trust European debit cards as payment source for subscriptions. It's their number one source for payment failures in the region.
You should be able to subscribe after transferring about €30 from your attached bank account to the PayPal account before subscribing.
You must be logged in to post.