Post Reply Video Freezes But audio continues
11 cr points
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18 / M
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Posted 1/10/18
Hello , for the past 3 weeks I have been unable to watch Crunchyroll on my OnePlus 3 Android 8.0 Oxygen OS 5.1 Phone via the Crunchyroll App , I have premium membership and every time I attempt to watch anything after about 15 seconds the video Freezes and audio continues to play, I have tried deleting the cache, the app, and restoring Android , but nothing fixes my problem . Any help would be greatly appreciated, especially for a great service that I would like to keep paying for! Thank you.
ck3 
15011 cr points
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41 / M
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Posted 2/11/18 , edited 2/11/18
Also noticed this problem throughout the last week using a Lenovo A7600-F tablet with Android 4.4.2. It was even worse today, and I have been unable to watch an episode without having to manually rewind or fast forward every few minutes to resync streaming. A premium membership is not worthwhile if I am unable to watch anime on mobile devices.

[edit:] I forgot to mention that this was happening while connected to my home wifi with speeds in excess of 100 mbs. Also, syncing seems better after I changed the video quality setting from auto to high, though there was still a random instance of the app freezing and needing a minute or so to rebuffer. Please fix your Android app.
14 cr points
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22 / M
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Posted 2/11/18
This has also happened to me
24 cr points
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18 / M
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Posted 15 days ago
Me too
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