Post Reply My log shows vidoes I have not seen
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34 / M / Porsgrunn, Norway
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Posted 1/21/18 , edited 1/21/18
Hello.

This issue have been bothering me for some time.

My view log shows episodes I have not seen and my queue sometimes get series I have not selected. I changed my password to make sure that only my device is logged in, and this still keep happening.

Worst part is series I am watching also check off that I have seen the episode which is really annoying since you might miss an episode.

There is no contact info for premium members, so I am stuck writing on this forum hoping to get some assistance.

Whiptail
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F / Boston-ish
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Posted 1/21/18 , edited 1/21/18

WhiptailWurm wrote:

Hello.

This issue have been bothering me for some time.

My view log shows episodes I have not seen and my queue sometimes get series I have not selected. I changed my password to make sure that only my device is logged in, and this still keep happening.

Worst part is series I am watching also check off that I have seen the episode which is really annoying since you might miss an episode.

There is no contact info for premium members, so I am stuck writing on this forum hoping to get some assistance.

Whiptail


In addition to changing your password you should remove any devices you don't recognize as your own here:

https://www.crunchyroll.com/acct/?action=devices

If you continue to see new activity you don't recognize after that, then you can contact customer support directly using the /contact form. (Note contact information is provided in the "Help/FAQ" knowledgebase that has a link under "Support" on the bottom of most Crunchyroll web pages).
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