Post Reply Content not available on my region
7 cr points
Send Message: Send PM GB Post
Offline
Posted 1/30/18 , edited 1/31/18
I am from Egypt, did premium subscription yesterday and after that i get message of content not available, although i was watching the same Anime hunter x hunter before i sign up so did what i do was so bad that i subscribed to you premium service that i can't watch what i want anymore? And even know i cant cancel my membership, so is that a fraud and why i Anime not available at my country while was able to watch before signing up.
38486 cr points
Send Message: Send PM GB Post
32 / M / Usually right und...
Online
Posted 1/31/18 , edited 1/31/18
The regions for HxH seem to be the following:

eg for Egypt is absent from the list so CR likely doesn't have the license for the region.

What probably happened here is that the IP geolocation erroneously located you in one of the countries the show is available in, giving you access for that session.
Signing up or in either expired that session or coincided with the session expiring, this time you were correctly geolocated and don't have access to Hunter X Hunter.

If you want to cancel your subscription you'd best /contact support. From what I vaguely remember processing and validating a payment can take up to 24 hours during which you can't cancel from the website but someone more knowledgeable may want to chime in on that.
7 cr points
Send Message: Send PM GB Post
Offline
Posted 1/31/18 , edited 1/31/18
Thanks mfritsch so much for your great quick reply, So watching them over a VPN connection would work?
38486 cr points
Send Message: Send PM GB Post
32 / M / Usually right und...
Online
Posted 1/31/18 , edited 1/31/18

ko7et2000 wrote:

Thanks mfritsch so much for your great quick reply, So watching them over a VPN connection would work?


Using a VPN or otherwise tampering with your location data would probably be a violation of this section of the Terms of Service and could result in action against your account.

7. Obligations for Crunchyroll Users.
The Site and Services may be used and accessed for lawful purposes only. You agree to abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Site and Services. In addition, without limitation, you agree that you will not do any of the following while using or accessing the Site or Services:
[...]
Forge any TCP/IP packet header or any part of the header information in any posting or in any way use the Site or Services to send altered, deceptive or false source-identifying information;
(emphasis mine)
A moderator should be able to give you a definite answer whether that is the case.

Regarding your other topic about canceling:
If you haven't done so already use the /contact form to get in touch with support. The forum is mostly for user to user support and actual staff members with the right tools and permissions to access your account only drop in occasionally.
If you need to get their attention it's best to put in a ticket, especially for account and billing related inquiries.
7 cr points
Send Message: Send PM GB Post
Offline
Posted 1/31/18 , edited 1/31/18
Thanks so much
6105 cr points
Send Message: Send PM GB Post
Offline
Posted 8/16/18 , edited 8/16/18
I'm working at an NGO in Cambodia... Nothing is available here. Just cancelled my membership as they will unlikely ever get licencing for the quality anime here. Haha
You must be logged in to post.