Crunchyroll charging
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Posted 2/2/18 , edited 2/2/18
Hello crunchyroll staffs and members, recently I just cancelled my old debit card and got a new one. I forgot to delete my old card on Crunchyroll but luckily I did last night and replaced it with my new card; my membership renewal is today. This morning when I checked, I saw that the charge was made on my old card, and it has been pending ever since. So, I do not know what to do? Hope someone can help, Thank you
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Posted 2/2/18 , edited 2/3/18
The forum is mostly for user to user support, staff members do occasionally drop in but don't do so frequently.
If you need to get the attention of support employees, especially for account and billing issues, you'd best put in a ticket via the /contact form.
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Posted 2/3/18 , edited 2/3/18

haovuong714 wrote:

Hello crunchyroll staffs and members, recently I just cancelled my old debit card and got a new one. I forgot to delete my old card on Crunchyroll but luckily I did last night and replaced it with my new card; my membership renewal is today. This morning when I checked, I saw that the charge was made on my old card, and it has been pending ever since. So, I do not know what to do? Hope someone can help, Thank you


I've closed this per your request, but normally we leave threads in the Support area open since the replies can be helpful to others, as can seeing if other people are experiencing similar issues.
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