Post Reply Random charge
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Posted 2/16/18 , edited 2/16/18
Hello. I was recently charged for a yearly premium subscription that A, I didn't want; B, I wasn't acknowledged monthly subscriptions were no longer an option and C, I was sure I cancelled. The last payment it says on my account was in November. December is when I paused my subscription, thinking I'd pay for the next month. I get charged $60 that I didn't have in my account at the time and was charged an overdraft fee due to PayPal. I've cancelled that pay arrangement. So, now, I've been charged with no subscription active and it doesn't even show up on my payment history on crunchyroll, but it shows up on my PayPal as crunchyroll. I'm simply asking if there's someone at crunchyroll I can talk to. It seems like I'm getting pulled deeper in this debt cause PayPal is automatically charging my account that is currently in the negative.
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61 / M / Earth
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Posted 2/16/18 , edited 2/16/18
Support: /contact
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30 / M
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Posted 2/16/18 , edited 2/16/18
I've sent multiple emails. The phone number also just points you back to emailing.
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30 / M
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Posted 2/16/18 , edited 2/16/18
I'm just bringing attention to my dilemma
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32 / M / Usually right und...
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Posted 2/16/18 , edited 2/16/18
When you're paying through PayPal cancelling the subscription on the CR site may not be enough to stop payments, you may have to also remove the automatic payments from your PayPal paylist: https://www.paypal.com/de/cgi-bin/webscr?cmd=_manage-paylist

Unfortunately you'll have to wait until support gets back to you, there's nothing we as fellow users can do to help with billing.
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