Post Reply Cannot watch one episode of a series (Hellsing Ultimate ep 3) on mobile or PS4
3 cr points
Send Message: Send PM GB Post
27 / M
Offline
Posted 2/18/18 , edited 2/18/18
I was trying to watch Hellsing Ultimate episode 3 on my PS4 but it would not load but episode 4 would and any other shows I try is fine. I even tried on my android app and it does the same thing. If I try on my computer it works just fine though. Anyone else have an issue like this?
Guest Pass Litter Moderator
120634 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 2/18/18 , edited 2/18/18

BigBadSundy wrote:

I was trying to watch Hellsing Ultimate episode 3 on my PS4 but it would not load but episode 4 would and any other shows I try is fine. I even tried on my android app and it does the same thing. If I try on my computer it works just fine though. Anyone else have an issue like this?


I've run into that kind of thing occasionally but not often. Here's what I suggest:

1) Since you've got other options where it does play, go ahead and watch the episode there.
2) Report the specific problem to Crunchyroll, indicating the show and episode as you've done here. You can use the /contact form on the website.

Regarding #2 -- I'm not sure they are always able to fix the problem quickly or at all, but making an official report, especially if others have reported it also, increases the chances of a fix.
Der Zoodirektor
26700 cr points
Send Message: Send PM GB Post
36 / M / Germany
Online
Posted 2/18/18 , edited 2/18/18

BigBadSundy wrote:

I was trying to watch Hellsing Ultimate episode 3 on my PS4 but it would not load but episode 4 would and any other shows I try is fine. I even tried on my android app and it does the same thing. If I try on my computer it works just fine though. Anyone else have an issue like this?


Go to the video settings on the website and adjust the maturity filter. It should work after doing that.
Guest Pass Litter Moderator
120634 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 2/18/18 , edited 2/18/18

shinryou wrote:


BigBadSundy wrote:

I was trying to watch Hellsing Ultimate episode 3 on my PS4 but it would not load but episode 4 would and any other shows I try is fine. I even tried on my android app and it does the same thing. If I try on my computer it works just fine though. Anyone else have an issue like this?


Go to the video settings on the website and adjust the maturity filter. It should work after doing that.


There's episode-level maturity filtering? I did not know that. I thought it was always at the series level.
Der Zoodirektor
26700 cr points
Send Message: Send PM GB Post
36 / M / Germany
Online
Posted 2/19/18 , edited 2/19/18

lorreen wrote:

There's episode-level maturity filtering? I did not know that. I thought it was always at the series level.


Yes, there is.
Guest Pass Litter Moderator
120634 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 2/19/18 , edited 2/19/18

shinryou wrote:


lorreen wrote:

There's episode-level maturity filtering? I did not know that. I thought it was always at the series level.


Yes, there is.


Thanks! That's good to know. Now when these kind of questions come up, I'll be sure to include that as a "first make sure..." suggestion when I respond.
54533 cr points
Send Message: Send PM GB Post
61 / M / Earth
Offline
Posted 2/19/18 , edited 2/19/18

lorreen wrote:
Thanks! That's good to know. Now when these kind of questions come up, I'll be sure to include that as a "first make sure..." suggestion when I respond.


One of the newest Hell Girl episodes was like that, too.
You must be logged in to post.