Post Reply Monthly subscription suddenly changed to yearly
18 cr points
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24 / M / Denmark
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Posted 3/11/18 , edited 3/11/18
Hi

I have been using the normal monthly subscription for a couple of months now, and today I see a charge for a yearly subscription. I haven't at any point changed my subscription or any other account settings.

If I look back at the order history it has worked fine the last couple of months, and then all of a sudden its just changed.

54914 cr points
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61 / M / Earth
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Posted 3/11/18 , edited 3/11/18
That doesn't just happen... Your account has likely been hacked. Change your password immediately if you still can, and go to this page to disable devices that aren't yours (or all of them if you aren't sure): /acct/?action=devices

Also, you should report it to support, just in case: /contact

Check your email here to see where it was actually hacked: https://haveibeenpwned.com/

And for background on how hacking one site lets users into any others where you use the same id and password: https://haveibeenpwned.com/pastes
18 cr points
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24 / M / Denmark
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Posted 3/11/18 , edited 3/11/18
None of the websites it showed I got "pwned" in are using the same passwords as I am now.
Der Zoodirektor
26824 cr points
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36 / M / Germany
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Posted 3/11/18 , edited 3/11/18

ambitioN94 wrote:

None of the websites it showed I got "pwned" in are using the same passwords as I am now.


It's not like all breaches are in that database. There are other people from about a dozen countries logging into your account.
18 cr points
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24 / M / Denmark
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Posted 3/11/18 , edited 3/11/18
Turns out someone did hack my account, and had added numerous of devices.
Password has been changed, and devices has been deleted.
Support replied really fast and was very helpful.
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