Post Reply Crunchyroll Should Give All Long-term Premium Members A Free Month of Service
CronoT 
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Posted 3/18/18 , edited 3/18/18
http://www.crunchyroll.com/forumtopic-980391/its-saturday-night-time-for-crunchyroll-to-crash

I made that thread over a year ago, & consistently, almost without fail, every Saturday Night, & even sometimes Sunday mornings, Crunchyroll would go down. Sometimes it was only 1-2 hours. At its worst, it could take up to 6 hours for the congestion to clear. Crunchyroll has been touting their efforts to get high quality anime that fans were clamoring for, but at least half the time if not more, those same fans who paid for that service had to go to pirate sites or watch 'illegal streams' on YouTube.

With Dragon Ball Super ending this next weekend, a large majority of the non-premium members are going to likely leave & not come back until another genre-defining anime is made or rebooted. Crunchyroll needs to decide *NOW* what they're going to do, before the exodus begins...
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Posted 3/18/18 , edited 3/18/18
Chances of getting that is pretty much zero. Doing that will loose them money, then you have the potential of free users and new premium members causing a ruckus and asking for a free month, loosing more money.

Everyone was informed that once Diasuki closes and CR gets rights to stream DBS, a lot more people are going to come. CR also mentioned that they are actively trying to sort it out (more servers and bandwidth, etc), stuff like this is not a quick fix. Yes you could say they could of planned it better, but how did they know that it's was going to be this bad.

I'm sorry but you're just one of those people that like to bitch about the smallest things and demand to get something from it, get off your high horse.
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Posted 3/18/18 , edited 3/18/18

aj2005uk wrote:

Chances of getting that is pretty much zero. Doing that will loose them money, then you have the potential of free users and new premium members causing a ruckus and asking for a free month, loosing more money.

Everyone was informed that once Diasuki closes and CR gets rights to stream DBS, a lot more people are going to come. CR also mentioned that they are actively trying to sort it out (more servers and bandwidth, etc), stuff like this is not a quick fix. Yes you could say they could of planned it better, but how did they know that it's was going to be this bad.

I'm sorry but you're just one of those people that like to bitch about the smallest things and demand to get something from it, get off your high horse.


i wouldn't say demanding some form of compensation for not being able to use a service you paid for is unreasonable.
premium users were locked out of watching anime once or twice a week for several months due to congested servers. it's unclear if Crunchyroll is actively trying to sort the issue that occurred since the beginning of dragon ball super. they did end up lowering the video quality for all premium users when trying to "optimize" their videos though. as for new premium users and free users trying to abuse the suggested 1-month of "free" service: Crunchyroll tracks premium purchases of all users. they can easily verify when someone bought a premium service and for how many days the service was not available to them. obviously, free users wouldn't benefit from 1-month of service, neither would new premium members (who didn't lose a day of service due to Dragon Ball Super crashing the servers on a weekly basis) get a month of free service. i do agree, however, that Crunchyroll is unlikely to offer compensation to their paid customers.
i mean, why try to make their customers happy by providing reinbursement for several days without service? there are far more important things, such as making contests and promoting Crunchyroll Expo.
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Posted 3/18/18 , edited 3/18/18

CronoT wrote:

http://www.crunchyroll.com/forumtopic-980391/its-saturday-night-time-for-crunchyroll-to-crash

I made that thread over a year ago, & consistently, almost without fail, every Saturday Night, & even sometimes Sunday mornings, Crunchyroll would go down. Sometimes it was only 1-2 hours. At its worst, it could take up to 6 hours for the congestion to clear. Crunchyroll has been touting their efforts to get high quality anime that fans were clamoring for, but at least half the time if not more, those same fans who paid for that service had to go to pirate sites or watch 'illegal streams' on YouTube.


24 hours in a day, 7 days a week = 168 hours. 6 hours max out of 168 is 3.57% of the week. A little disconnect claiming "at least half the time if not more" users are forced to pirate, which opens them up to more viruses and such.

I agree the server problems have gone on too long, but you undermine your argument when you start from an illogical premise.

A better argument might focus on how being able to simulcast your favorite shows is very important to you and your friends, etc. That can't be quantified or handwaved automatically like the math.

I also gave up and went to bed a little disappointed yesterday, when I was only watching some old catalog shows nobody was likely even streaming except me. But I'm not always trying to watch Saturday nights and simulcasting that particular show isn't a deal breaker for me. I prefer to save exciting/funny shows for the next morning to help me wake up.
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Posted 3/18/18 , edited 3/19/18

marklebid wrote:

24 hours in a day, 7 days a week = 168 hours. 6 hours max out of 168 is 3.57% of the week. A little disconnect claiming "at least half the time if not more" users are forced to pirate, which opens them up to more viruses and such.

While a valid point, people tend to view availability on relative terms. If for example, my internet tended to go out every evening when I get home from work for about 2 hours, it would effectively be out for a far greater portion of the time I sought to use it than if that was happening at 2 am every day.
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