Post Reply Account got stolen, then they gave me this username. How do I change it?
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Posted 4/1/18 , edited 4/1/18
My account got stolen. While I was able to get it back (that was really awesome, thank you) they saddled me with this name that I really don't want to see every time I sign in. Is there anyway they can get rid of it save for a new account? I sent a message to them, but haven't heard back.
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Posted 4/1/18 , edited 4/1/18
Not that I know of. We have threads about embarrassing usernames and people mentioning how they're forever stuck with them, so it can be assumed that you'll have to nuke to change it, under normal circumstances.
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Posted 4/1/18 , edited 4/1/18

LordLoquillo wrote:

My account got stolen. While I was able to get it back (that was really awesome, thank you) they saddled me with this name that I really don't want to see every time I sign in. Is there anyway they can get rid of it save for a new account? I sent a message to them, but haven't heard back.


From what I understand the only way someone else could have given you a username is:

1) You were using the account without any username at all (apparently for quite a while, given the date the account was created)
2) The username you were using was considered inappropriate and someone at Crunchyroll customer support actually changed the name (this isn't common--usually with inappropriate names moderators just ban the accounts, or outright delete them).

If you were in that first situation then you could try contacting customer support directly using the /contact form to ask if they can do anything about that given the circumstances. They might not though.

There is definitely not a way to change your username yourself, so you might end up having to delete this account then create a new one with the username you want.
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Posted 4/1/18 , edited 4/1/18

lorreen wrote:


LordLoquillo wrote:

My account got stolen. While I was able to get it back (that was really awesome, thank you) they saddled me with this name that I really don't want to see every time I sign in. Is there anyway they can get rid of it save for a new account? I sent a message to them, but haven't heard back.


From what I understand the only way someone else could have given you a username is:

1) You were using the account without any username at all (apparently for quite a while, given the date the account was created)
2) The username you were using was considered inappropriate and someone at Crunchyroll customer support actually changed the name (this isn't common--usually with inappropriate names moderators just ban the accounts, or outright delete them).

If you were in that first situation then you could try contacting customer support directly using the /contact form to ask if they can do anything about that given the circumstances. They might not though.

There is definitely not a way to change your username yourself, so you might end up having to delete this account then create a new one with the username you want.


Yeah... I just never got around to it (since I only ever used Crunchyroll on Mobile and never really went onto Forums) which is partially my fault. But I sent them a message and it seems like they're going to give me a hand and change it. Thank you for your advice!
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