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Posted 4/7/18 , edited 4/7/18
Hello, last night I tried to preorder the Makoto Statue that is on sale. But once I submitted my info an message saying that there was an error with the order popped up and to contact support. I have emailed support and checked with my bank (used paypal to order by the way) and they show that the charge is still pending but when i check my crunchy roll profile it says my order was canceled. Please help! Has this happened to anyone else? And thank you.

PS: Also before I had ordered I just registered for the 14 day trial and had yet to confirm my account for premium. Not sure if that can cause an issue?
Der Zoodirektor
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Posted 4/7/18 , edited 4/7/18

Sakanade13 wrote:

Hello, last night I tried to preorder the Makoto Statue that is on sale. But once I submitted my info an message saying that there was an error with the order popped up and to contact support. I have emailed support and checked with my bank (used paypal to order by the way) and they show that the charge is still pending but when i check my crunchy roll profile it says my order was canceled. Please help! Has this happened to anyone else? And thank you.

PS: Also before I had ordered I just registered for the 14 day trial and had yet to confirm my account for premium. Not sure if that can cause an issue?


There's a maximum limit for order values via PayPal. You are likely exceeding it.
If you have a credit card at hand that you are using to fund PayPal, try using that directly instead of using PayPal.
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Posted 4/7/18 , edited 4/7/18
Yeah ill try a different card possibly but dont think its a limit issue. I've ordered more valued things before using paypal and havent used the card itself for a couple week so it shouldnt have hit any limits but i guess anything is possible since it wasnt a specific error.
Der Zoodirektor
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Posted 4/7/18 , edited 4/7/18

Sakanade13 wrote:

Yeah ill try a different card possibly but dont think its a limit issue. I've ordered more valued things before using paypal and havent used the card itself for a couple week so it shouldnt have hit any limits but i guess anything is possible since it wasnt a specific error.


The PayPal maximum is specific to our store.
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Posted 4/7/18 , edited 4/7/18
ohh okay didnt know that. Then possibly? But I did try a different card and that did work instead of using paypal. So got the order in before the sell ended, so thats a plus. Just gotta make sure the first order doesnt get charged and is dropped off from my account now. Thank you for replying by the way!
Der Zoodirektor
26973 cr points
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36 / M / Germany
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Posted 4/7/18 , edited 4/7/18

Sakanade13 wrote:

ohh okay didnt know that. Then possibly? But I did try a different card and that did work instead of using paypal. So got the order in before the sell ended, so thats a plus. Just gotta make sure the first order doesnt get charged and is dropped off from my account now. Thank you for replying by the way!


If any money was reserved, PayPal should credit it back shortly.
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