Post Reply Payment Info Update Issues
7 cr points
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Posted 9 days ago
Hey all! I need some assistance please. My credit card info was stolen so my bank cancelled the card. I received my new card and for some reason Croll won't let me update my payment information. It's rather frustrating as I can't watch Hunter X Hunter now without adds. Can someone help me? It says error every single time I press the button to update payment info.

Appreciate any assistance.
51889 cr points
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61 / M / Earth
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Posted 9 days ago
You have to first enter the new card info here: /acct/billing

Then you can go to the page to update the method: /acct/membership

Then you should be able to go back and remove the old card.

Supposedly...
7 cr points
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Posted 9 days ago
When I go to that page it just gives me an error. It literally says error loading page. It's very frustrating that I want to pay them and it won't let me.
51889 cr points
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61 / M / Earth
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Posted 9 days ago
Well, whenever I have gotten that message, it's been because the site is too busy, and it is Saturday night, so that's possible. But if that continues, then I guess then your only choice is to go to the support request page: /contact
7 cr points
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Posted 9 days ago
Thanks for your help Asharka
Der Zoodirektor
26539 cr points
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35 / M / Germany
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Posted 9 days ago

Dissolution187 wrote:

Hey all! I need some assistance please. My credit card info was stolen so my bank cancelled the card. I received my new card and for some reason Croll won't let me update my payment information. It's rather frustrating as I can't watch Hunter X Hunter now without adds. Can someone help me? It says error every single time I press the button to update payment info.

Appreciate any assistance.


Should be working now.
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