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Posted 7/12/18 , edited 7/12/18
I'm trying to update my payment method, but the Payment Methods page just says "Sorry an error occurred".

So, how can I update it?
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Posted 7/12/18 , edited 7/12/18
First you add the new card here: /acct/billing

Then you should be able to change cards here: /acct/membership/billing

If that still doesn't work, then contact support: /contact
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Posted 7/12/18 , edited 7/12/18
Hi,

I have the same problem when trying to access http://www.crunchyroll.com/acct/billing

Error
Sorry, an error occurred


And i cant re-register using http://www.crunchyroll.com/acct/membership/billing since my subscription is still active.
"You are already a Premium Member, but you can still upgrade your account, or gift a Membership to a friend."

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Posted 7/12/18 , edited 7/12/18

grubzz wrote:

Hi,

I have the same problem when trying to access http://www.crunchyroll.com/acct/billing

Error
Sorry, an error occurred


And i cant re-register using http://www.crunchyroll.com/acct/membership/billing since my subscription is still active.
"You are already a Premium Member, but you can still upgrade your account, or gift a Membership to a friend."



How many times have you tried? I get that message randomly elsewhere when the sit is approaching being too busy...
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Posted 7/13/18 , edited 7/13/18
Hi.

I tried again this morning and i was able to see the payments method page.

Thanks.
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