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Posted 10 days ago , edited 10 days ago
Has anyone else received their guest passes? I haven't gotten any since May and the CR support team is unresponsive. Wondering if this has happened to anyone else.
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Posted 10 days ago , edited 10 days ago

KeisukeYukito wrote:

Has anyone else received their guest passes? I haven't gotten any since May and the CR support team is unresponsive. Wondering if this has happened to anyone else.


Based on several inquiries similar to this that I've been seeing over the past few weeks it does appear there's currently a glitch affecting some, possibly all, premium members. My last one was on June 14.

The support position that I've seen stated several times is that guest passes are a complimentary perk and not a guaranteed service, and that therefore they aren't officially supported--meaning you should not expect fixing this to be at all a priority, nor should you expect support to supply backlogged passes.

By "unresponsive" do you mean you've not received a reply at all to your inquiry via email/the /contact form, or that you've received only a vague answer and no status updates? If it's the latter (non-committal initial response and no updates) then I would not expect more than that. If it's the former (no response at all) how long has it been since you contacted them? It can take a few days.
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