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Post Reply Updates On the New Crunchyroll Video Player
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shinji 
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Posted 13 days ago , edited 17 hours ago
Hi everyone,

As you may have noticed, we recently rolled out our new HTML5 video player to 50% of Crunchyroll users on web. Many of you who have tried out the new player have given us incredibly valuable feedback, and we’ve been listening! As we ramp up to introduce the player to more and more people, we have been working hard on improving and incorporating new and improved features to the HTML5 player. The following updates are coming soon:

* Volume settings will stay the same when switching between episodes.
* Fullscreen mode will exit when switching between episodes.
* Subtitles will not show up stacked one on top of the other.
* Subtitles will be displayed when casting from the Chrome browser.

We are also working on a Subtitle Selector. This feature will allow users to select and switch between subtitles in the language of their choice, and it will also allow users to turn off subtitles entirely. For now, if you want to change the subtitles, here’s how:

Under the video player, located beneath the video description, there are options to change the subtitle language.



If you have the new video player and wish to switch back to the old version, you will need to go to your browser’s settings/tools option and clear your cookies, then refresh the site. There is a 50% chance the page will load with the old player. If it does not, simply repeat this process until the desired player is loaded.

We’re dedicated to continuous improvement of our product and we wouldn’t be able to make these improvements without the invaluable feedback we get from our users and fans--so please keep letting us know what you would like to see in our video player!
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Posted 13 days ago , edited one day ago
How are those app fixes, https, and better video encodes coming along?
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38 / M / North Coralina
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Posted 13 days ago , edited 6 days ago
So no more flash great?!
Itry 
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Posted 13 days ago , edited 13 days ago
Yeah I noticed the new player last night suddenly when watching a few episodes in a row. Basically an episode switched and I noticed that the player seemed different and I was like what the heck but ok cool good to know it's been actually changed and I wasn't just experiencing something weird lol.
Lanra 
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Posted 13 days ago , edited one day ago
How about an option to change the huge drop shadows on the subtitles? Because I can't stand it; and won't be re subbing till we have an option to change that or the default is changed. And its not a matter of "Oh you'll get use to it" for me. It looks terrible, like the subtitles are trying to compete visually with the very anime you are watching. It breaks up word flow so spending extra time reading the same thing as before. And is causing eye fatigue from reading it for long periods. No sane author would ever choose this style of text because of the very same reasons regarding eye strain/fatigue for a book. No clue why you think this is any different.

I know it won't be changed though because you guys think it looks "cool".
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Posted 13 days ago , edited one day ago
heya team! i just watched the black clover latest episode, and the subtitles are switching automatically from white to black font color. the white font color is better, and we can read the subtitles. we cannot read subtitles with the black font color at all. can you please let us know if this will be fixed soon? we watched this on the web using safari/macbook pro. thanks.
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28 / M / Alberta, Canada
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Posted 13 days ago , edited one day ago

Lanra wrote:

How about an option to change the huge drop shadows on the subtitles? Because I can't stand it; and won't be re subbing till we have an option to change that or the default is changed.


That is just the hardencode file they use for their apps, if they get back to softsubs, it should be gone.


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Posted 13 days ago , edited one day ago
I do not appreciate that I have to turn off my ad blocks in order for the new player to show up. I already pay for premium so why should I need to turn off my ad blockers.
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26 / M
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Posted 13 days ago , edited one day ago

JasonAvis wrote:

I do not appreciate that I have to turn off my ad blocks in order for the new player to show up. I already pay for premium so why should I need to turn off my ad blockers.


Is that why I haven't been able to look at the 2-minute previews to test the new player? Yeah that's a deal-breaker even if they did fix all the other problems I mentioned. I don't use sites that deny service to adblock users. Especially not when I'm already paying for the damn service.
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Posted 13 days ago , edited one day ago
Subtitles work fine but I can not get a picture on here.

Also, it keeps coming up Not Secure.


But the app for the Ipad that I use works fine.
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Posted 13 days ago , edited one day ago
Yup, was trying to watch an episode today and couldn't figure out why the heck the player wasn't showing up. Decided to turn off ad blocks just to see and the new player showed up. I understand they want the money from me but they already are getting it so there's no reason to block me from seeing the content I pay for.
Fish14 
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Posted 13 days ago , edited 2 days ago
Seeing the status at the bottom of the player is a nice feature.

Is there plan of being able to hover over the status bar and see the time? I like to see the time, so i can skip the intros.
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Posted 13 days ago , edited 8 days ago
I've been having a few problems with the speed in which the video is loading. It's a little slow, but nothing too bad. Although, when it does need to buffer, it doesn't seem to come out of the buffering status unless you refresh the page.
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Posted 13 days ago , edited one day ago
yeah but today i roll back to flash player why? i like the new html5 player why i roll back?
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Posted 13 days ago , edited 4 days ago
I'm honestly grateful you've finally implemented an HTML5 player (even though I quite liked the flash one to be completely honest, unpopular opinion I know), but please for the love of god change the subtitles, they look like the subs you'd get on those facebook fansubs for an OVA from 2007 google translated from indonesian in 360p (you know the kind I'm talking about).

On another note: 'Fullscreen mode will exit when switching between episodes' I guess there must be people that do for this to have been raised as an issue, but why would anyone want this? When you finally STOPPED this happening I was unreasonably ecstatic, if it exits fullscreen it means I have to get out of bed to re-fullscreen it every single episode... for those people that were always complaining about being unable to exit fullscreen on the 'next episode' screen, you know you could press escape, right? Or you could just wait the five seconds necessary and click the fullscreen button on the next episode?
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