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★ IMPORTANT NOTICE: Profile counts and Information error
Ronin
94039 cr points
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30 / M / California
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Posted 5/21/08 , edited 5/21/08
Final Update:

Hi guys, i finally found the glitch...people who visited www.crunchyroll.com/home and do not have any Favorite Buddies had their About Me, headline, fav anime/music/etc Basic and Personal profile data (not the Add To Favorites stuff), photo count, gb, profile views and other counts reset to 0 or blank. Since logging in goes to that page, it affected a lot of ppl who logged in yesterday and today =*( about 6000 people were affected...im restoring the About Me backup from 4/16 for those people. this will be done in about 10 minutes. i will also fix the counters soon since those are easily recoverable. this takes longer and will take ~20 hours. i wont be restoring the Basic/Personal data.. sorry about the problem! =( this is the best i can do!

~shinji

________________________________________________________

Update#3: There's still problems .... but we're working on it so just don't edit your profiles today unless you want to help us by reporting problems in this thread.

________________________________________________________

Update#2: We have done what we can for your profile's "About me" sections. This will take a maximum of 20 minutes to show up for everyone. This will restore your profile to what it was on April 16th 2008. If the information is too outdated, we can't do anything about it. You will have to do it over. Sorry. Just remember to not make any more changes to your profile for the next 24 hours or until further notice.

The Post, comment and upload counts will be fixed later.

________________________________________________________

UPDATE: There is no recent backup, we'll be restoring from a backup that was done about 1 month or so ago. This will only restore the text in your "About me" section if you leave it blank. So make sure you delete anything in your "About Me" section if you already lost your information. Headlines and other things won't be restored by this. All of the profile counts will be restored regardless except for Profile Views.

Sorry for the Trouble (and the wrong information earlier ... I hope this is more accurate) @_@

________________________________________________________

In short:
- Wait 24 hours before making any more changes to your profile and just in case, back up your profile information.

- Your CR Points, Forum Post, GB Post, Video Comment, Photo Comment, Video Upload and Photo Upload counts will be restored.

- Profile Views will not be restored.

- Other profile text that you have inputted like in your "About Me" may or may not be automatically restored.


________________________________________________________

Many people have been experiencing problems with their profiles. There has been a server glitch that is erasing all the values in people's "About me" sections and profile count tally.

The point, photo and buddy tallies are being fixed but it's much much harder to reclaim the information in your "About Me" fields. The crew is working on it, but there is no guarantee that it will be restored. Any information that you inputted in your "About Me" has been most likely lost forever.

For some people, there is a way to resolve some of this on your own but only do this after everything on the site has been fixed (so just wait 24 hours to be safe before doing anything). Google caches a lot of website pages for reference so this includes many profile pages on Crunchyroll. So just click the link below, replace my username with yours in the search bar and click on the little "Cached" link under the result that has your username. Some of the results may be old or you may not even get any results but it's worth a shot.
http://tinyurl.com/4e6n54

If you successfully find the google cache of your profile, just copy and paste the text, and relink to the images. This method is naturally for people who at least know how to do that.

ALSO! If you haven't already experience the glitch, it would be wise for you to back it up in a notepad/wordpad file just in case.
6870 cr points
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30 / F / Seoul
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Posted 5/21/08
My profile is still there.... but all my stats are gone!!! like video post, guestbook posts, profile views, etc.

How can this be fixed??
Posted 5/21/08

christinepak wrote:

My profile is still there.... but all my stats are gone!!! like video post, guestbook posts, profile views, etc.

How can this be fixed??


i have the same prob..
13345 cr points
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26 / F / Singapore²ª (+08....
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Posted 5/21/08

christinepak wrote:

My profile is still there.... but all my stats are gone!!! like video post, guestbook posts, profile views, etc.

How can this be fixed??


aint the mod say their working on it lol...but duno when will it be fix =o...stil wondering f i suld refill those lost profile page now or w8 til later lol
Posted 5/21/08
Once we go to the "chached" thing how can we put that info back on?
Posted 5/21/08
Ahh, so this is what happened... (-3-;) I'll just have to re-write my profile.. Which is okay I guess..

^-.-^ Thanks for the info..
Posted 5/21/08
No no I rewrote my profile,but it got deleted again!
3243 cr points
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28 / F / Toronto
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Posted 5/21/08

symphonyofsound wrote:

No no I rewrote my profile,but it got deleted again!


the same thing happened 2 me
Ronin
94039 cr points
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30 / M / California
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Posted 5/21/08
Oh sorry, I edited the first post. Don't do this just now then. Wait 24 hours until everything is fixed. =\
Posted 5/21/08

mimi_3 wrote:


symphonyofsound wrote:

No no I rewrote my profile,but it got deleted again!


the same thing happened 2 me



I think I am going to wait until tomorrow to try fixing it again...or at least until this glich problem is over and from now on I will back my stuff up!!!
8797 cr points
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75 / honey honey land
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Posted 5/21/08

BasouKazuma wrote:

Oh sorry, I edited the first post. Don't do this just now then. Wait 24 hours until everything is fixed. =\

This should be in the global news forum
Ghost Moderator
AHTL 
87723 cr points
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27 / Norway
Online
Posted 5/21/08
Thanks mate, got my profile saved now : )
17935 cr points
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22 / F / in front of my co...
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Posted 5/21/08
thx 4 the info, ill make sure to tell this to everyone who needs to kno
5796 cr points
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26 / M / Santa Destroy
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Posted 5/21/08
Nothing happened to me... yet
2181 cr points
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28 / F / In a galaxy far f...
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Posted 5/21/08
thanks for the info.
i wanted to know what happened. even now when i comment on a video, it doesn't count it. its ok, as long as the problem is fixed.
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