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Videos Randomly Freezing
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27 / M / Louisville, KY
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Posted 11/11/09
So far it been acting well. I hope it continues to fair well. Did you guys do something to the streaming servers?
Ronin
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30 / M / California
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Posted 11/11/09

Khaltazar wrote:

So far it been acting well. I hope it continues to fair well. Did you guys do something to the streaming servers?


I'm not aware of any changes that were made.

It was a routing issue so it's possible that your ISP or something fixed the problem. There wasn't much of anything we could have done about it.
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38 / M / North of Chicago
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Posted 11/12/09
If I may, there is a compatibility issue with Adobe Flash Player when it encounters certain Mcrsft software as it passes through the internet from the providing site to the client / viewer that may cause certain issues with flash. This is just guessing but maybe Mcrsft is developing its own support answer to the flash player and the precursors of that have slipped into current code and are causing minor Fubar-ing of streaming feeds even thought they don't intend to especially with the IVP 6 thing on the horizon.
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Posted 12/3/09 , edited 12/4/09
EDIT 3: The pause-every-second / skip / buffer issue (whatever you want to call it) is back after just a few videos.

EDIT 2: I still have pausing / skipping / buffering issues. They're not currently as bad as every second, but they were (literally) every second last night before the player just up and failed. I wouldn't be surprised if the two issues are related, nor will I be surprised if/when the buffering problems grow worse until the issue repeats. I'm not saying that this is entirely CR's fault. I don't know the cause, but I do hope that CR can do something about the issue.

EDIT: The videos are playing again, for the moment, but I don't know why.

In fact, AFTER the videos on CR stopped playing I checked other sites and I was unable to get the videos on another site (WeGame) to play. Just like on CR, the WeGame videos were blank black boxes. Was this Flash freaking out, or did something on CR cause Flash to fail across the board? I don't know.

On the evening that I made the original post (below) I also closed the browsers, then uninstalled Flash, then re-installed flash, and then used the settings manager on the Macromedia website. After doing this I tested the videos again, but none of this got the videos to play again on any of the affected sites. I then went back to the settings manager and adjusted the slider that controls space. I moved it away from its default location and then back to its default location. After doing this is when the videos began to play again.

This seems too random to me though. Especially considering that I had already uninstalled Flash before making this "adjustment", I just can't say that this was the reason why the videos began playing again.

I had actually sent a CR link to a friend of mine and he was also unable to get the video to play as well... so.. I don't know what to say about the situation. Was it Flash? Was it CR? Who knows.

--------
Original Post Follows:
--------

This situation is happening to me. I assumed that it was congestion as a result of many people signing up for the great anime membership deal, but it looks like that may not be the case. You can try to let it buffer, but the buffer on these videos is incredibly limited. I'm guessing it's a way to prevent people from saving the entire moving as it streams, but it's a huge pain in the arse when you're trying to watch something through these problems.

The down stream just isn't fast enough, and you can't let the video buffer to make up for it.

http://www.pingtest.net/result/5012363.png
The packet loss portion of the test didn't work. Perhaps my router is blocking that part of the test.

http://www.speedtest.net/result/641836326.png
The VoIP phone was in use during the upstream part of this test, but that shouldn't matter considering the results.

DxDiag: http://www.filesavr.com/myskersdxdiag

---------

Tracing route to www.crunchyroll.com [65.49.43.41]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 11 ms * ip68-103-28-1.ks.ok.cox.net [68.103.28.1]
3 17 ms 11 ms * ip68-103-151-21.ks.ks.cox.net [68.103.151.21]
4 54 ms 53 ms 35 ms dalsbbrj01-ae0.r2.dl.cox.net [68.1.0.142]
5 69 ms 69 ms 76 ms 10gigabitethernet1-2.core1.lax1.he.net [72.52.92.57]
6 82 ms 74 ms 76 ms 10gigabitethernet1-3.core1.pao1.he.net [72.52.92.21]
7 88 ms 109 ms 87 ms 10gigabitethernet3-4.core1.sjc1.he.net [72.52.92.113]
8 79 ms 93 ms 88 ms 65.49.43.41

Trace complete.

---

ping www.crunchyroll.com

Pinging www.crunchyroll.com [65.49.43.41] with 32 bytes of data:
Reply from 65.49.43.41: bytes=32 time=92ms TTL=56
Reply from 65.49.43.41: bytes=32 time=85ms TTL=56
Reply from 65.49.43.41: bytes=32 time=90ms TTL=56
Reply from 65.49.43.41: bytes=32 time=218ms TTL=56

Ping statistics for 65.49.43.41:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 218ms, Average = 121ms

---

I've also tried watching a video through my VPN so that I can (potentially) be routed around problematic parts of my network, but the problem still happens.
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25 / M
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Posted 12/6/09
It think this problem is caused by the limited buffering of the player. When monitored my network usage while playing a video it was pretty easy to see that the "pauses" occurred as soon as the network usage dropped. I am currently using a pretty unstable wireless network since the wired is busted, and it is extremely hard for me to watch videos properly. Why is the buffer limit so low?
Ronin
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30 / M / California
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Posted 12/7/09

Myskers wrote:


You provided Ping and Traceroute results for the wrong address. I need them from "cp71915.edgefcs.net" not "www.crunchyroll.com". If you can provide that information, I should be able to help you.


slappyhours wrote:

It think this problem is caused by the limited buffering of the player. When monitored my network usage while playing a video it was pretty easy to see that the "pauses" occurred as soon as the network usage dropped. I am currently using a pretty unstable wireless network since the wired is busted, and it is extremely hard for me to watch videos properly. Why is the buffer limit so low?


The videos only buffer a few minutes in advance for legal reasons. We only have the right to stream the videos to people so we can't allow the entire video to reside on a person's computer even if it's just cached.
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Posted 12/7/09
Ohh I see. Here you go:

tracert cp71915.edgefcs.net

Tracing route to a116.vi5g5.akafms.net [98.174.28.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 20 ms 14 ms * ip68-103-28-1.ks.ok.cox.net [68.103.28.1]
3 37 ms 21 ms * ip68-103-151-21.ks.ks.cox.net [68.103.151.21]
4 40 ms 58 ms 41 ms dalsbbrj02-ae2.0.r2.dl.cox.net [68.1.1.243]
5 70 ms 48 ms 63 ms ip98-174-28-116.at.at.cox.net [98.174.28.116]

Trace complete.

---

ping cp71915.edgefcs.net

Pinging a116.vi5g5.akafms.net [63.84.95.101] with 32 bytes of data:
Reply from 63.84.95.101: bytes=32 time=78ms TTL=116
Reply from 63.84.95.101: bytes=32 time=77ms TTL=116
Reply from 63.84.95.101: bytes=32 time=67ms TTL=116
Reply from 63.84.95.101: bytes=32 time=69ms TTL=116

Ping statistics for 63.84.95.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 67ms, Maximum = 78ms, Average = 72ms

---

nslookup cp71915.edgefcs.net
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: cp71915.edgefcs.net.cox.net
Address: 208.69.36.132

--

The follow is from my VPN connection and is separated from the previous information so as not to cause confusion. It's here in case you're curious:

Ronin
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30 / M / California
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Posted 12/7/09
Thanks for the information. Each test you did (aside from the ones in the spoiler) gave a different IP address so what seems to be happening is that your computer keeps trying to stream from multiple different sources. If it is indeed trying to stream from multiple different sources, that is most likely why you are having issues where the video keeps pausing.

I'm not sure why this would happen though, do you have an odd network setup?
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Posted 12/7/09

BasouKazuma wrote:

Thanks for the information. Each test you did (aside from the ones in the spoiler) gave a different IP address so what seems to be happening is that your computer keeps trying to stream from multiple different sources. If it is indeed trying to stream from multiple different sources, that is most likely why you are having issues where the video keeps pausing.

I'm not sure why this would happen though, do you have an odd network setup?


It shouldn't be odd. I recently (last weekend?) did a clean install of Windows 7, so the network on this PC is whatever Win 7 is doing. The physical network in my house is a typical Linksys router with a cable modem attached.

If there's a preferred server from which to stream the videos then perhaps I could use the Windows host file to force my PC to resolve the other servers as the primary server. That's assuming that I have a host file in Win 7. Of course, that doesn't get to the cause and may create other problems.
Ronin
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Posted 12/7/09

Myskers wrote:


BasouKazuma wrote:

Thanks for the information. Each test you did (aside from the ones in the spoiler) gave a different IP address so what seems to be happening is that your computer keeps trying to stream from multiple different sources. If it is indeed trying to stream from multiple different sources, that is most likely why you are having issues where the video keeps pausing.

I'm not sure why this would happen though, do you have an odd network setup?


It shouldn't be odd. I recently (last weekend?) did a clean install of Windows 7, so the network on this PC is whatever Win 7 is doing. The physical network in my house is a typical Linksys router with a cable modem attached.

If there's a preferred server from which to stream the videos then perhaps I could use the Windows host file to force my PC to resolve the other servers as the primary server. That's assuming that I have a host file in Win 7. Of course, that doesn't get to the cause and may create other problems.


Hosts file is under C:\Windows\System32\drivers\etc on Win7

I'd suggest you add the following to the hosts file for now and see if that helps. If not, I'll get back to this tomorrow since it's time to sleep.
98.174.28.116 cp71915.edgefcs.net
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Posted 12/7/09
I watched two or three episodes at 480p with only a couple of minor skips, but the 720p that I'm attempting to watch is still behaving erratically. There's not enough time left to watch a full 30 minute episode, so we'll see where it goes tomorrow.

good night.
Ronin
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Posted 12/8/09 , edited 12/8/09

Myskers wrote:

I watched two or three episodes at 480p with only a couple of minor skips, but the 720p that I'm attempting to watch is still behaving erratically. There's not enough time left to watch a full 30 minute episode, so we'll see where it goes tomorrow.

good night.


Are you using a Wireless connection by any chance? Our video service requires a very stable connection and usually wireless networks are not stable enough. I even switched to a hardwired network from a 802.11n wireless network because of stability issues.

Edit: Also, please provide new ping/tracert results as well as pingtest.net results so that I can compare the before and after. Before going to pingtest.net, you'll need to make sure you install Java since the packet loss test doesn't work without it.
http://www.java.com/
http://www.pingtest.net/
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Posted 12/8/09

BasouKazuma wrote:


Myskers wrote:

I watched two or three episodes at 480p with only a couple of minor skips, but the 720p that I'm attempting to watch is still behaving erratically. There's not enough time left to watch a full 30 minute episode, so we'll see where it goes tomorrow.

good night.


Are you using a Wireless connection by any chance? Our video service requires a very stable connection and usually wireless networks are not stable enough. I even switched to a hardwired network from a 802.11n wireless network because of stability issues.

Edit: Also, please provide new ping/tracert results as well as pingtest.net results so that I can compare the before and after. Before going to pingtest.net, you'll need to make sure you install Java since the packet loss test doesn't work without it.
http://www.java.com/
http://www.pingtest.net/


Ah, so that's why the packet loss test didn't work before.

No, I don't use a wireless connection. My system is connected via wire to the router. The wireless network is for the PC in the kitchen, but I prefer not to use that system.

Speaking of my home network, I'm currently transferring about 12 GBs between computers on the network. It will be much later tonight (or tomorrow) before I can get accurate results from those tests.

Here is the tracert response for now:

tracert cp71915.edgefcs.net

Tracing route to cp71915.edgefcs.net [98.174.28.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 18 ms 20 ms * ip68-103-28-1.ks.ok.cox.net [68.103.28.1]
3 21 ms 40 ms 36 ms ip68-103-151-21.ks.ks.cox.net [68.103.151.21]
4 47 ms 45 ms 68 ms dalsbbrj02-ae2.0.r2.dl.cox.net [68.1.1.243]
5 47 ms 35 ms 44 ms cp71915.edgefcs.net [98.174.28.116]

Trace complete.
Ronin
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30 / M / California
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Posted 12/8/09
Also make sure you don't have Flash 10.1 Beta since there are problems when that is installed. To see what version you have, click this link.
http://kb2.adobe.com/cps/155/tn_15507.html

If you do have Flash 10.1 Beta, then go to the following links to uninstall Flash with the Flash Uninstaller and then reinstall the latest stable release.
http://kb2.adobe.com/cps/141/tn_14157.html
http://get.adobe.com/flashplayer/
62912 cr points
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Posted 12/8/09

BasouKazuma wrote:

Also make sure you don't have Flash 10.1 Beta since there are problems when that is installed. To see what version you have, click this link.
http://kb2.adobe.com/cps/155/tn_15507.html

If you do have Flash 10.1 Beta, then go to the following links to uninstall Flash with the Flash Uninstaller and then reinstall the latest stable release.
http://kb2.adobe.com/cps/141/tn_14157.html
http://get.adobe.com/flashplayer/


I haven't watched any videos this evening (yet?). I'm not sure if I'll get the chance to, but here are the results of the tests.

I don't know what Pingtest.net wants for a rating of "A", but this looked pretty good to me.



--

My flash version results:


--

My Hosts File:



--

tracert cp71915.edgefcs.net

Tracing route to cp71915.edgefcs.net [98.174.28.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 38 ms 31 ms 31 ms ip68-103-28-1.ks.ok.cox.net [68.103.28.1]
3 * 17 ms 30 ms ip68-103-151-21.ks.ks.cox.net [68.103.151.21]
4 54 ms 53 ms 55 ms dalsbbrj02-ae2.0.r2.dl.cox.net [68.1.1.243]
5 60 ms 44 ms 45 ms cp71915.edgefcs.net [98.174.28.116]

Trace complete.

--

ping cp71915.edgefcs.net

Pinging cp71915.edgefcs.net [98.174.28.116] with 32 bytes of data:
Reply from 98.174.28.116: bytes=32 time=55ms TTL=122
Reply from 98.174.28.116: bytes=32 time=49ms TTL=122
Reply from 98.174.28.116: bytes=32 time=58ms TTL=122
Reply from 98.174.28.116: bytes=32 time=34ms TTL=122

Ping statistics for 98.174.28.116:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 58ms, Average = 49ms

--

nslookup cp71915.edgefcs.net
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: cp71915.edgefcs.net.cox.net
Address: 208.69.36.132

--

Speed Test Near By:


Speed Test To West Coast:


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