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Videos Not Working At All
74023 cr points
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44
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Posted 11/4/09
About 30 minutes ago, Crunchyroll will not stream ANY videos. It goes through the contact to the website and quits. IE says that the site stopped with errors. What really gets my goat is there is no way to easily contact people for a broken site. It is my day off and I was only able to watch one show. The service here has been getting worse with video not loading correctly or sluggish. It is nice that someone is making the site pretty. However, someone NEEDS to fix the PERFORMANCE!
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41 / F
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Posted 11/4/09
Yeah, same here, not downloading.
74023 cr points
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44
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Posted 11/4/09
I was kinda hoping is wasn't just me. Sad part is no one in charge is responding.
Ronin
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30 / M / California
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Posted 11/4/09
I had posted in the Site Support thread.
http://www.crunchyroll.com/forumtopic-1/site-supporthelp-ask-technical-questions-here/?fpid=28507615

Basically there was a piece of hardware that broke and had to be replaced which was causing some videos to not work. I think everything is up and running now. So if you are still having problems, it is most likely independent of the issue I just listed and you'll need to tell me about it.
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42 / M / Western New York
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Posted 11/4/09
it is constant pausing on videos. Most likely affecting those of use with slower connections ever since the new player was installed and the videos won't buffer enough when you pause the video. Case in point is Sasameki Koto 5 on simple SD quality.
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31 / M
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Posted 11/6/09 , edited 11/6/09
I've been watching Naruto for a long time here in crunchyroll, but in the last 3 or 4 days thing aren't working as well as once was.

A few days ago a problem started, the videos took forever to start, and now they arent starting at all. The screen shows itself as if ready to start the video, but nothing happens. Yesterday i could at least watch the "Think with your dipstick", but today, absolutely nothing.

I've clared all browser data and have also tried the flash configuration thing u guys told some other guys to try. The same thing works in all browser i tried, incluyding, chrome, firefox, opera, safari and ie, so i'm all out of ideas.

(Sorry for my english)

The video just sits like this:

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104
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Posted 11/6/09
I came here because dattebayo.com does not support Naruto anymore. This site is going places and I like the overall effect, but we need a better media player OR at least an option for members to download content for local playback under license.

The player is buggy, but with a bit of fiddling I can manage it to work. And there needs to be a reside option for the Media player like youtube. Windows 7 is REALLY compact even at 1920x1200.
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27 / M / Louisville, KY
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Posted 11/6/09

DFarthing wrote:

it is constant pausing on videos. Most likely affecting those of use with slower connections ever since the new player was installed and the videos won't buffer enough when you pause the video. Case in point is Sasameki Koto 5 on simple SD quality.


I have 10 Meg cable connection what is yours? I have constant pausing on videos too.
34511 cr points
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Posted 11/7/09
looks like the new player give lots of trouble lately.
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40 / M
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Posted 11/8/09
I can't watch anything now nothing starts playing just a still image and nothing else. Any word on when this will be fixed??
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31 / M
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Posted 11/8/09
U see, ignorint the users is the worst thing we can get. At least tell us "we're working on it".
Ronin
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30 / M / California
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Posted 11/8/09 , edited 11/8/09
If the video player never shows up; go to this link, uncheck the bottom 2 boxes and then recheck them. This will clear the local cache from Flash which could contain a bad file which causes the video player to not load.
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html

If you are having problems where the video constantly pauses, it's either a DNS issue or an internet speed problem. The DNS issue would be solved by changing your ISP's DNS to something like OpenDNS's DNS (you should only use OpenDNS if you are in the USA or near any of their overseas servers). If your internet connection is slow, there's nothing we can do about that. Our video player only buffers a few minutes of the video in advance for legal reasons.

If you can rule out these issues, then you may have a completely separate problem that I have not heard of.

P.S. No one is being ignored, it's just that I have to answer all support emails, questions here, PMs sent to me, IMs, etc. So it just takes some time. =\
71286 cr points
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40 / M
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Posted 11/8/09

BasouKazuma wrote:

If the video player never shows up; go to this link, uncheck the bottom 2 boxes and then recheck them. This will clear the local cache from Flash which could contain a bad file which causes the video player to not load.
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html

If you are having problems where the video constantly pauses, it's either a DNS issue or an internet speed problem. The DNS issue would be solved by changing your ISP's DNS to something like OpenDNS's DNS (you should only use OpenDNS if you are in the USA or near any of their overseas servers). If your internet connection is slow, there's nothing we can do about that. Our video player only buffers a few minutes of the video in advance for legal reasons.

If you can rule out these issues, then you may have a completely separate problem that I have not heard of.

P.S. No one is being ignored, it's just that I have to answer all support emails, questions here, PMs sent to me, IMs, etc. So it just takes some time. =\


Did this no help. When will this be fixed? Its been two days now and I can't watch anything but I do pay for it. You guys are a pay site now so you should have more support people working not just one person (which is what seems to be the case) handling all these issues. Paying customers tend to want what we pay for.
Ronin
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30 / M / California
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Posted 11/8/09
If you are seeing a still image and the video player never loads whenever you try to watch a video, doing what I said should have fixed the problem to the best of my knowledge.

If you did that correctly and it still isn't working, you should do the following so I can see if you are having a network issue.
(Instruction for Windows)

1) Click the Start button and then click on Run.

2) In the Run window, type "cmd" without quotation marks and press Enter/OK.

3) When the black Command Prompt opens, type in "nslookup cp71915.edgefcs.net" without the quotation marks and press Enter.

4) Ttype "ping cp71915.edgefcs.net" without the quotation marks and press Enter.

5) Type "tracert cp71915.edgefcs.net" without the quotation marks and press Enter.

6) When those commands are done, right click anywhere in the command prompt, click Select All and press Enter to copy the text. Then paste it in a reply to this message and I'll check it out.

Example:
---------------------------------------------------------------------------------------------------
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

>nslookup cp71915.edgefcs.net
Server: UnKnown
Address: 192.168.0.1

Non-authoritative answer:
Name: a116.vi5g5.akafms.net
Address: 72.246.19.95
Aliases: cp71915.edgefcs.net
a116.v719154.c71915.b3.vi5.akamaistream.net


>ping cp71915.edgefcs.net

Pinging a116.vi5g5.akafms.net [72.246.19.95] with 32 bytes of data:
Reply from 72.246.19.95: bytes=32 time=95ms TTL=124
Reply from 72.246.19.95: bytes=32 time=8ms TTL=124
Reply from 72.246.19.95: bytes=32 time=8ms TTL=124
Reply from 72.246.19.95: bytes=32 time=56ms TTL=124

Ping statistics for 72.246.19.95:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 95ms, Average = 41ms

>tracert cp71915.edgefcs.net

Tracing route to a116.vi5g5.akafms.net [72.246.19.95]
over a maximum of 30 hops:

1 8 ms 13 ms 7 ms 10.126.32.1
2 16 ms 7 ms 7 ms dstswr1-vlan4.rh.brptct.cv.net [67.83.224.193]
3 * * * Request timed out.
4 9 ms 8 ms 9 ms a72-246-19-245.deploy.akamaitechnologies.com [72
.246.19.245]
5 10 ms 11 ms 14 ms a72-246-19-95.deploy.akamaitechnologies.com [72.
246.19.95]

Trace complete.

---------------------------------------------------------------------------------------------------
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40 / M
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Posted 11/8/09 , edited 11/8/09
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings>nslookup cp71915.edgefcs.net
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Non-authoritative answer:
Name: a116.vi5g5.akafms.net
Address: 209.18.41.111
Aliases: cp71915.edgefcs.net
a116.v719154.c71915.b3.vi5.akamaistream.net


C:\Documents and Settings>ping cp71915.edgefcs.net

Pinging a116.vi5g5.akafms.net [209.18.41.111] with 32 bytes of data:

Reply from 209.18.41.111: bytes=32 time=42ms TTL=120
Reply from 209.18.41.111: bytes=32 time=39ms TTL=120
Reply from 209.18.41.111: bytes=32 time=41ms TTL=120
Reply from 209.18.41.111: bytes=32 time=39ms TTL=120

Ping statistics for 209.18.41.111:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 42ms, Average = 40ms

C:\Documents and Settings>tracert cp71915.edgefcs.net

Tracing route to a116.vi5g5.akafms.net [209.18.41.111]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 6 ms 6 ms 10.33.128.1
3 10 ms 9 ms 10 ms tge11-0-0-1408.clmboh1-rtr1.columbus.rr.com [24.
95.87.57]
4 9 ms 9 ms 9 ms pos13-1.clmboh1-rtr2.columbus.rr.com [24.95.86.1
66]
5 9 ms 10 ms 8 ms tge1-0-0.clboh1-rtr0.mwrtn.rr.com [65.25.137.245
]
6 20 ms 19 ms 56 ms ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]
7 38 ms 39 ms 40 ms ae-4-0.cr0.nyc20.tbone.rr.com [66.109.6.24]
8 38 ms 37 ms 38 ms ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
9 43 ms 42 ms 43 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
10 41 ms 41 ms 42 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
11 46 ms 39 ms 40 ms 209-18-42-111.dca20.tbone.rr.com [209.18.41.111]


Trace complete.

C:\Documents and Settings>

I deleted my name but everything else is there

Is there a way to re-install the "new player"??

EDIT I am also receiving this error on every video

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Timestamp: Mon, 9 Nov 2009 02:01:36 UTC


Message: Object doesn't support this property or method
Line: 48
Char: 3
Code: 0
URI: http://www.crunchyroll.com/media-535064/tegami-bachi-letter-bee-6/

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