Problem with payment
6008 cr points
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Posted 11/19/09 , edited 11/19/09
Hey, i was wondering if something might have changed to the payment method? I've always been using paypal so far without a creditcard, so it goes off my bank account. As of today i wanted to renew my license and it tells me i'm not able to pay without a creditcard linked to paypal. Also when i click E-Check [Bank] it still directs me to Paypals site, with the same results.
Also i just payed on 5 nov, which went correctly so i should have my license still active at this very moment, but it is not. My paypal history says:
5 nov - Payment to crunchyroll ltd. completed
16 nov - payment to crunchyroll ltd. suspended :s
While i did not even visit crunchyroll at 16 nov at all. So something went wrong i assume.

Any problem, or did you guys change it so people without creditcards aren't able to subscribe anymore?

Regards.
Ronin
95035 cr points
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30 / M / California
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Posted 11/20/09

Jasperras wrote:

Hey, i was wondering if something might have changed to the payment method? I've always been using paypal so far without a creditcard, so it goes off my bank account. As of today i wanted to renew my license and it tells me i'm not able to pay without a creditcard linked to paypal. Also when i click E-Check [Bank] it still directs me to Paypals site, with the same results.
Also i just payed on 5 nov, which went correctly so i should have my license still active at this very moment, but it is not. My paypal history says:
5 nov - Payment to crunchyroll ltd. completed
16 nov - payment to crunchyroll ltd. suspended :s
While i did not even visit crunchyroll at 16 nov at all. So something went wrong i assume.

Any problem, or did you guys change it so people without creditcards aren't able to subscribe anymore?

Regards.


This type of questions is best asked in an email, so I'll lock this and email you.

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