Problems Regarding 2 Week Anime Membership Trial
4091 cr points
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25 / M / Birmingham
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Posted 12/12/09 , edited 12/12/09
So month or 2 ago, I accessed an 2 week Free Membership Account, After my two weeks was done, i still had an membership, so i was like okay, but be some special occasion or something, i had an email from paypal saying The payment proccess failed because i did not have the money in my account, I had a reaction, i looked into this, freaking out, I find out that after the 2 weeks, and Auto-Renewal Membership was called for which was auto-setted. I refuse to pay for my membership besides the 2 weeks for something that i did not intend and did not have the knowledge of doing so. This is not my fault, this is your forum systems fault for an auto-renewal on the membership, i suggest you look into this setting before you get flooded with my problem from other forum users, we come here to watch anime, not be punked out on something we did not intend.

I hope you understand,
Trung Nguyen.
Posted 12/12/09

Shinija wrote:

So month or 2 ago, I accessed an 2 week Free Membership Account, After my two weeks was done, i still had an membership, so i was like okay, but be some special occasion or something, i had an email from paypal saying The payment proccess failed because i did not have the money in my account, I had a reaction, i looked into this, freaking out, I find out that after the 2 weeks, and Auto-Renewal Membership was called for which was auto-setted. I refuse to pay for my membership besides the 2 weeks for something that i did not intend and did not have the knowledge of doing so. This is not my fault, this is your forum systems fault for an auto-renewal on the membership, i suggest you look into this setting before you get flooded with my problem from other forum users, we come here to watch anime, not be punked out on something we did not intend.

I hope you understand,
Trung Nguyen.


Before you sign up for a special tender you ought to read the offer details, the terms and conditions.


Your free trial Anime Membership will begin immediately upon successful registration and credit card validation. Your credit card will not be charged until the end of the trial period. If you would not like to continue your Anime Membership, you may cancel at any time during the trial period. To cancel, visit your Account Settings page upon logging in and click the "Cancel Membership" button. However, if you've enjoyed viewing HD-quality streams and early access to some of the hottest titles out there, do nothing and your membership will renew automatically. You can change your recurring plan at anytime from your Account Settings page -- a monthly rate of US $6.95, three months for US $19.95, or one year for US $59.95. This promotion is limited to first-time subscribers only and may only be used once per person. A valid form of credit card payment is required.


It clearly states that once the two week long free trial is over, and you still haven't unsubscribed from the Anime membership your card/paypal will be charged. Clearly, CR can not be held liable for your mistake.
4091 cr points
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25 / M / Birmingham
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Posted 12/12/09

ShroomInferno wrote:


Shinija wrote:

So month or 2 ago, I accessed an 2 week Free Membership Account, After my two weeks was done, i still had an membership, so i was like okay, but be some special occasion or something, i had an email from paypal saying The payment proccess failed because i did not have the money in my account, I had a reaction, i looked into this, freaking out, I find out that after the 2 weeks, and Auto-Renewal Membership was called for which was auto-setted. I refuse to pay for my membership besides the 2 weeks for something that i did not intend and did not have the knowledge of doing so. This is not my fault, this is your forum systems fault for an auto-renewal on the membership, i suggest you look into this setting before you get flooded with my problem from other forum users, we come here to watch anime, not be punked out on something we did not intend.

I hope you understand,
Trung Nguyen.


Before you sign up for a special tender you ought to read the offer details, the terms and conditions.


Your free trial Anime Membership will begin immediately upon successful registration and credit card validation. Your credit card will not be charged until the end of the trial period. If you would not like to continue your Anime Membership, you may cancel at any time during the trial period. To cancel, visit your Account Settings page upon logging in and click the "Cancel Membership" button. However, if you've enjoyed viewing HD-quality streams and early access to some of the hottest titles out there, do nothing and your membership will renew automatically. You can change your recurring plan at anytime from your Account Settings page -- a monthly rate of US $6.95, three months for US $19.95, or one year for US $59.95. This promotion is limited to first-time subscribers only and may only be used once per person. A valid form of credit card payment is required.


It clearly states that once the two week long free trial is over, and you still haven't unsubscribed from the Anime membership your card/paypal will be charged. Clearly, CR can not be held liable for your mistake.


I was afraid like something would happen, Well valid point, however the fact is i will not be able to pay for the outstanding balance till sometime early next year.
16313 cr points
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M / ♪ ♫ ☼ england
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Posted 12/18/09
i don't trust cr enough with any of my personal details. cr needs to actually employ people to maintain this site.
5 cr points
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43 / F
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Posted 4/28/10
I have attempted to cancel my account with Crunchy Roll several times and have been told that my account was cancelled. However my credit card is still being charged. I cancelled back in October and am still being charged. Can anyone assist me with this?
Ronin
95035 cr points
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30 / M / California
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Posted 4/28/10

mika495 wrote:

I have attempted to cancel my account with Crunchy Roll several times and have been told that my account was cancelled. However my credit card is still being charged. I cancelled back in October and am still being charged. Can anyone assist me with this?


You have a 2nd account which I'll PM and email you about.
1009 cr points
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28 / M
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Posted 8/10/10
i having a problem as well with this.i only wanted to try the 2 week trial.i know i went through the process of canceling the membership before the end of the 2 week trial and i was charged
1009 cr points
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28 / M
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Posted 8/10/10
what the hell.....

i know i filled out the survey and clicked the submit button to cancel my membership.it did not show that time a confirmation that it was canceled which i thought was strange but i thought the cancelation went through.i went back to be sure that i did all this and this time i see the cancel confirmation......
1009 cr points
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28 / M
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Posted 8/10/10 , edited 8/10/10
i know that it said at the page to click the submit button to complete the cancelation and i know i did
Ronin
95035 cr points
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30 / M / California
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Posted 8/10/10
In the future, you should always double check to see if an online cancellation processed since it's easy to miss a step or for the request to not be sent due to a network error.
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