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CR Un-Official FAQ
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24 / Nagoya-shi, Aichi...
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Posted 12/31/09 , edited 1/7/13
Read it first before asking any question in the Site Support/Help thread



Site FAQ

*Copy the question you would like to know the answer and use Ctrl+F to search for that question. (For Mac users, use Command+F)*

Content


General Site Questions

1. Is this site free?
2. What are CR points?
3. What are the differences between CR Staff and CR Moderator?
4. How many Moderators are there?
5. What are items?
6. What are pages?
7. What are groups?
8. How do I add buddies?
9. How do I search for other CR members?
10. Can I delete my account?
11. I can't log into my account. What should I do?
12. What's a BB code?
13. Why do some users have a star beside their name?
14. What are the 'rate up' and 'rate down' buttons for?
15. Can I invite other people to Crunchyroll?
16. I hate the user name I choose. Can I change it?
17. Can I be a mod?
18. Besides Imeem, can I have a music player from other website?
19. What is the different between Anime Member, Drama Member, All-Access Member?
20. I've completed the piggy bank assignment. Why don't I get any CR Bucks?

Forum Questions

1. What are the rules, and where can I find them?
2. There are lots of terms used in the forums that I don't understand. What do they mean?
3. How do I start a new thread?
4. What is a duplicate?
5. What is a VS thread, and why is it not allowed?
6. How do I make a poll?
7. I made a thread, but it got locked. What happened?
8. How do I place images in forum posts?
9. What is a permalink?
10. Someone is breaking the forum rules. How do I report their behavior?
11. How do I search for topics in the forums?
12. I can't find a thread I made. How do I search for it?
13. What is a sticky?
14. I posted a topic in the wrong section of the forums. How do I move it?
15. Why won't a Forum Moderator lock that topic?
16. Can I advertise other sites in the forums?
17. Why isn't personal thread allowed?
18. Why can't I post a picture thread?
19. Who lock my thread?

Groups Questions

1. How do I create a new group?
2. What are privacy settings for?
3. How do I customize what can be viewed by a non-member of my group?
4. How do I invite people to my group?
5. How do I add/remove moderators in my group?
6. How do I leave a group?
7. How do I delete a group?
8. My group got blocked. What happened?
9. I'm trying to leave a group, but it won't let me. Why not?
10. Is there a restriction to the kind of groups I can make?
11. How are CR points counted in a group?
12. How can we put our real creators name on the group creator?
13. Can I edit our group media?
14. What is group permission?

Video Streaming Questions


1. The video player isn't appearing on the screen, and a message is telling me to update my flash player or turn my java script on. What's wrong?
2. A video is labeled incorrectly. How do I fix it?
3. What's with the "Connection Closed" or "Steam is not ready"?
4. Why are some videos that are available on other streaming sites not available on Crunchyroll?
5. Can we download videos from the site?
6. Can I make video streaming faster?
7. The player loads, but a message tells me that the video can't be found. What's wrong?
8. Why doesn't the full screen function work on my computer?
9. The video keeps on freezing. What's wrong?
10. Why do I get something like this "Sorry, due to licensing limitations, this is unavailable in your region."?
11. Why can't I post any comment for a video?
12. How to Rate a show?
13. How do I favorite a video?
14. Can I get updates on when a certain series I'm watching gets a new episode?
15. Can I share a video with a friend?



General Site Questions

1. Is this site free?
This site is 100% free. However, you can pay for Anime / Drama/ All-Access Member star in order to gain more access to other feature such as having profile banner & Wallpaper, being able to watch Anime, Drama, or both before the show date, or creating new forum topic without 500 CR points.

2. What are CR points?
It is just something that shows how much you have involved in CR activities. Every time you post a reply in the forum, a comment in a video or guestbook, upload pictures to your profile, upload videos / Crunchyland designs (and they have to be approved), or have an Anime Member longer than a month, you'll receive points in return. However, the thing that you must not do to earn these points is spamming. If the Moderators found that you are spamming just to get a CR point, you will be punished. Besides, CR points are pointless once you have over 500 points.

3. What are the differences between CR Staff and CR Moderator?
Crunchyroll Staff are people who currently keep the site running by repairing, fixed, and testing certain features. They can sometimes be called "Crunchy Sous Chef" or a CR Full-time worker. Moderators are experienced users who patrol the site in order to maintain peace and order.

4. How many Moderators are there?
The amount can be checked if you go to the staff page. They report glitches, handle forum arguments, and take out spambots. In short, they're the ones that make sure your stay in CR will be an enjoyable one.

5. What are items?
Items are special "trophies" that you can display on your profile. There's no limit to how many items you can have, even of the same kind, so collect as you see fit!

6. What are pages?
Pages are personal, customizable spaces that link from your profile. It uses the same format as the forums, and you can use this to expand your profile. Some people also use it as a blog.

7. What are groups?
Groups are little communities in CR where members of similar interests can get together and mingle. All groups have standard features for communication, such as a chat window, a private forum, a photo sharing section, and other useful features. The good thing is you are the person who control it. You can moderate it in any way you want.

8. How do I add buddies?
Visit a user's profile and click the Buddy Me! link found just below their avatar. A message will ask you to confirm your buddy request. You won't see the person in your buddy list until that person accepts your buddy request.

9. How do I search for other CR members?
Type in the name of a CR member you'd like to find in the data field, click the drop down window next to it and select "user", and then click search to look for the user.

10. Can I delete my account?
Yes you can. Please use this feature wisely, as deleted accounts cannot be recovered. Before deleting your account, you'll be asked to give a valid reason as to why you're going to delete your account. You can delete your account by going to the nuke page.

11. I can't log into my account. What should I do?
You need to check whether each information was given correctly or not. Check also to see if the CAPS LOCK on your keyboard is on. If you forgot your password or username, click the forgot password or forgot username links found at the bottom of the log in window and follow the instructions.

12. What's a BB code?
BB code stands for "bulletin board" code, and is the markup language used on the site. BB code can be slightly different than HTML code, so keep in mind that HTML codes won't work in majority of the text fields of the site. For more info on how to use BB codes on the site, go here

13. Why do some users have a star beside their name?
These users are Anime/Drama/All-Access Members or you can call them Premium Member. These people have donated their money to the site. If you're interested in becoming one of the three Premium Member, use this.

14. What are the 'rate up' and 'rate down' buttons for?
These buttons are used to report spammers or inappropriate posts found in the site. As more users report the post, it will be forwarded to the moderators, while the post, itself, will be "hidden".

15. Can I invite other people to Crunchyroll?
Of course! Send them an invite by this.

16. I hate the user name I choose. Can I change it?
No, changing your username requires quite a lot of complicated database alternating. The best way is delete your current account, and sign in again with the new username that you want.

17. Can I be a mod?
No. If we ever need one, we will have an application open for you to apply, but for now, please enjoy the site.

18. Besides Imeem, can I have a music player from other website?
At the moment, not yet.

19. What is the different between Anime Member, Drama Member, All-Access Member?
Anime Membership allows you to watch anime as Premium member, but if you go and watch any drama, you will get ads and other stuff like regular account. Drama Membership has the opposite effect. However, if you want to be able to watch both, sign up for an All-Access Membership.

20. I've completed the piggy bank assignment. Why don't I get any CR Bucks?
If you believe you have completed the assignment, you can send a PM with the "View Offer" function in the CR Bucks page. *Note: We have absolutely no control in this. The people who give you the Bucks are the assignment owner.

Forum Questions

1. What are the rules, and where can I find them?
The forum rules can be found here.

2. There are lots of terms used in the forums that I don't understand. What do they mean?
You could either ask in the thread itself for clarification, or use google to look up the term that you do not understand.

3. How do I start a new thread?
On the top-right of the Forum, there is a function called New Forum Topic
First, you will see a Topic Category, this is where the post will appear, such as General, Anime, Drama, ect.
Next, you will see a Topic Title, This is where you name your thread, and please don't give weird name such as "dfs;jlksadf", "haha", or "Yo Dude". These kinds are not suitable for a thread title, and it also reflects your level of maturity.
You will see Topic Description under the title box. This is usually not needed, but adding description to give more understanding to other user is not a bad idea after all.
Under that, there is a big box. That is for the body of your thread. Here is where you will give as much info about your thread as possible for the discussion that your thread is about, but please make sure it is understandable. No "tYpiNg LikE tHiS" or have the whole content full of caps.
When all done hit the "Post New Topic" button and you are all done. All that is left is some good happy replies from other users.

4. What is a duplicate?
A duplicate thread is a copy of a currently active thread that is already being discussed. A duplicate thread will be closed with a link provided to the thread that the discussion can continue in.

5. What is a VS thread, and why is it not allowed?
A versus thread is a thread that puts one thing against another such as "Bleach or Naruto, which one is better?". They are not allowed because we have a poll section which is generally a better way to show which option do people love more. Also versus threads tend to lead to spamming since all you need to do is post the side that you like more.

6. How do I make a poll?
In the upper right hand corner of the screen, there is a icon that says "New Poll "

7. I made a thread, but it got locked. What happened?
The most common reason would be it broke the forum rules in some way. Read the forum rules before posting to make sure this does not happen. The other way a thread gets locked is if there are too much spamming and flaming, and the thread has gone too far off-topic, but generally we mods tend to use Multi-Delete, which can clear out all off-topic discussion.

8. How do I place images in forum posts?
There are two ways to do this, the first is if you have a link to an image, click the image icon, the 1st icon from the right at the top of the post. Put the location of the image in the box that pops up an then click OK.

The other way is if the image is on your computer you can click browse button under the Image Upload above the post, search for the image on your computer. When you find it click the image file, then click open. The image will then upload, and you will be provided with an image code for your post.

9. What is a permalink?
Permanent is a link to a particular post. A permalink is a URL that points to a specific posting. Instead of going through the page in which the posting original occurred, you can go straight to the post by using the permalink URL.

10. Someone is breaking the forum rules. How do I report their behavior?
On the bottom of every post there is a link that allows you to report to mods. It looks like the one circled in orange

11. How do I search for topics in the forums?
At the top right of the forums there is a text box, type what you are looking for in the box, then go to the Forum section and scroll down the menu to find the thread you want. However, you can also use Advance Search to check for duplicated Locked thread

12. I can't find a thread I made. How do I search for it?
Go to the Advance search, and post your username in the box that said Created By.

13. What is a sticky?
A sticky thread is a thread that appears at the top of a forum. You can identify which threads are sticky by the funny-looking octopus icon next to the thread name.

14. I posted a topic in the wrong section of the forums. How do I move it?
You can report your thread to a mod to be moved. All you have to do is use the same link as question 10 at the bottom to report to mods so they can move it to the correct section.

15. Why won't a Forum Moderator lock that topic?
It can happen that you didn't report it to the mod or the mod that works on your report doesn't think the thread deserves to be locked. It can also occur that your report is hard for mods to understand ie when you tYpE liKE tHiS.

16. Can I advertise other sites in the forums?
No. There is to be no advertising of any site, this includes other post you have made, or groups.

17. Why aren't personal threads allowed?
When the question was answered, there will not be a reason for that thread to exist. A good Forum topic will last forever. There are sticky help threads in almost every sub-forum.

18. Why can't I post a picture thread?
Picture threads can lead to a chat thread which is not the purpose of the Forum. The Forum is for discussion. If you want to chat, go to the chat room. Besides, with more pictures in the thread, it will cause the loading for a thread to be slow.

19. Who lock my thread?
Usually a mod will leave a note before they lock it, but if the reason isn't stated in the last post, you can post in the Chat With Mods thread POLITELY.

Groups Questions

1. How do I create a new group?
First, go to “my group” and below the invite function, there is a orange function called Create Group

2. What are privacy settings for?
In case you want to make a secret group that only your friends can join.

3. How do I customize what can be viewed by a non-member of my group?
If you are a creator or a group mod, you have to go to the top of the group page. You should find a function called “Edit”. Use that button and go to right of the page. You should find something called “permission”

4. How do I invite people to my group?
Below every group avatar, there is a function called “Invite Buddies to this Group”. If you want to invite someone else, please type the name of the user in the box provided at the bottom of the page
.
5. How do I add/remove moderators in my group?
Next to the group avatar, there is a section called “Moderators”. If you are a creator or a mod, you should see a function called “edit” next the moderators section

6. How do I leave a group?
Under the group avatar, there is a function called “Leave the group”

7. How do I delete a group?
You need to PM a moderator in order for him/her to delete your group

8. My group got blocked. What happened?
A block means it has been mark as inappropriate.

9. I'm trying to leave a group, but it won't let me. Why not?
You cannot leave Blocked groups. In another word, if the group has been blocked, you cannot leave it…this mainly happens with old groups.

10. Is there a restriction to the kind of groups I can make?
Yes, the group has to adhere to established CR rules.

11. How are CR points counted in a group?
Just like the original CR point Group Forum = Forum Post, Wall post = GB post, etc

12. How can we put our real creator's name on the group creator?
Do you know the thing called "permission"? You need to have the mod of your group change the group to closed group. After that, have the mod edit the permission thing and make the new user who joins this group a creator. Before you do that, you need to remove the user who is the unknown creator.

13. Can I edit our group media?
You can only remove or add videos to your group. Only the Media Mods can edit those CR videos.

14. What is group permission?
It is something you use to decide what kind of ability a group mod can have and will they be viewable in the group moderator section.

Video Streaming Questions


1. The video player isn't appearing on the screen, and a message is telling me to update my flash player or turn my java script on. What's wrong?
You need to go to the Adobe Flash Player Website and get an update version. Also, as it says, fix any java problems occurring. This will resolve your issue. Sometime you might have to clean your browser caches

2. A video is labeled incorrectly. How do I fix it?
Scroll to the bottom of your Crunchyroll screen and click on the “Staff” icon. Find someone listed under the Media Moderators section and PM them about possibly correcting the mistake.

3. What's with the "Connection Closed" or "Steam is not ready"?
CR Video player requires a strong solid Internet Connection in order to play. If your Internet Connection is not strong enough, your pc will fail to connect itself to the player.

4. Why are some videos that are available on other streaming sites not available on Crunchyroll?
The sites that show these videos are violating copyright laws. They are illegally streaming these videos on their site without the permission of the content owner. Crunchyroll, on the other hand, has consent. Since CR works in tandem with publishers to get licenses they are able to stream this content legally (and in higher quality!)

5. Can we download videos from the site?
No, unfortunately the Direct Download service was discontinued as of March 31st, 2010.

6. Can I make video streaming faster?
Your connection speed determines how fast video streaming is.

7. The player loads, but a message tells me that the video can't be found. What's wrong?
Make sure you have the newest version of Adobe Flash Player and then try refreshing the page. If this still does not resolve the issue, try logging in with a different browser.

8. Why doesn't the full screen function work on my computer?
Try re-installing or updating your flash player or try other browser.

9. The video keeps on freezing. What's wrong?
Your flash might be outdated, so use one of these two links http://kb2.adobe.com/cps/141/tn_14157.html
http://get.adobe.com/flashplayer/

10. Why do I get something like this "Sorry, due to licensing limitations, this is unavailable in your region."?
There are some issues concerning availability in countries outside of the US. Some countries can download a certain videos without a problem. If that happens, the company cannot sell their products. However, Shinji is currently working on that. It should be available someday in the future.

11. Why can't I post any comment for a video?
Probably because the video you are watching is blocked in your country. Comments and feedback are given when you have viewed the content. It is pointless to give comments / feedback on something that you haven't seen.

12. How to Rate a show?
Right now you can rate any show. If you really like the show, you can add it to your favorite collection.

13. How do I favorite a video?
Click on the video you want to add. Directly under the video player there is an icon that says “Favorite It!”. To favorite an entire series/movie, go to the main page of the movie or series where the description and cast is listed. Under the title and to the right of the movie/series avatar there is also a “Favorite It!” button.

14. Can I get updates on when a certain series I'm watching gets a new episode?
When you add a series to your favorites list you will be asked if you want to receive email updates for the movie of series. There are however some that do not have this option.

15. Can I share a video with a friend?
Yes you can. Next to the video player, under the Advertisement, there is a Share feature that allow you to share media with your friends.


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