If you've been having a certain problem for a prolonged period of time, please post about it here and include the following information so that we can try to improve our service.
(Do not post here if you just started experiencing a problem)

Operating System:
Browser and Version number:
Version of Flash:
Processor Type:
Processor Speed:
Amount of RAM:
Amount of Free Space on your C drive or OS partition:

If it's a network related problem, please link to your latest speedtest and a pingtest results.
http://www.speedtest.net/
http://www.pingtest.net/

Also use the applicable instructions below and paste those results here.

For computers with Windows installed:

For Apple computers with Mac OSX installed:

For computers with Linux installed:


Old threads about consistent problems:
http://www.crunchyroll.com/forumtopic-616367/buffering-slowly-for-the-past-3-4-weeks/
http://www.crunchyroll.com/forumtopic-602701/video-stream-lagstuttering-on-some-shows/
http://www.crunchyroll.com/forumtopic-598625/why-do-videos-take-so-long-to-load-if-at-all/
http://www.crunchyroll.com/forumtopic-626986/the-official-word-on-video-stuttering-and-av-stream-quality/

BasouKazuma, epic job on the consolidation. Your effort is very much appreciated.

My video stutters often yet inconsistently. I cannot find a common dominator. The stuttering sometimes occurs before or after subtitles, action scenes, (Captain Harlock at SD XD) or moments without any change during the scene on the screen. The problem began in October for me and has steadily increased in severity since. I fist noticed the problem during GadGuard yet seldom does the problem occur during Naruto (and I haven't a damn clue why). I've removed all limitation to Flash and even tried compiling a couple of my own fresh versions from scratch. I, sir, am at a loss.

Mac OSX 10.6.3
Safari 4.0.5 & Firefox 3.6.3
2 GHz Intel Core 2 Duo w/ 2 GB 667 MHz DDR2 SDRAM w/ 124.8 GB free
&
2 x 2.8 GHz Quad-Core Intel Xeon w/ 2 GB 800 MHz DDR FB-DIMM w/ 144.57 GB free

FLASH Version 10.0.45.2

Speed Test (while in the middle of 2.5 mb/s DL and a 500 kb/s UP with my Raptor screaming for a break.)


Ping Test


Ping: cp71915.edgefcs.net
64 bytes from 96.17.70.106: icmp_seq=0 ttl=121 time=53.471 ms
64 bytes from 96.17.70.106: icmp_seq=1 ttl=121 time=55.110 ms
64 bytes from 96.17.70.106: icmp_seq=2 ttl=121 time=52.644 ms
64 bytes from 96.17.70.106: icmp_seq=3 ttl=121 time=53.632 ms

TraceRoute: (Hops 1-4 are private, sorry dawg.)
5 pos-0-7-0-0-ar02.aurora.co.denver.comcast.net (68.86.128.246) 17.594 ms 29.221 ms 13.489 ms
6 pos-0-4-0-0-cr01.denver.co.ibone.comcast.net (68.86.91.101) 30.475 ms 16.081 ms 11.309 ms
7 pos-0-14-0-0-cr01.seattle.wa.ibone.comcast.net (68.86.85.209) 40.120 ms 42.299 ms 46.340 ms
8 pos-0-0-0-0-pe01.seattle.wa.ibone.comcast.net (68.86.86.138) 40.627 ms 42.275 ms 40.696 ms
9 * * *
10 * * *
11 * * *
12 * * *
Stopped at
21 * * *

This looks like a routing issue judging by the amount of timeouts in the trace route. I would suggest changing your DNS to OpenDNS's or Google's Public DNS servers.
https://store.opendns.com/setup/computer/
http://code.google.com/speed/public-dns/

If you are having problems with the video stuttering without the video physically pausing and then playing, that would most likely be due to a common problem on MACs. Adobe Flash simply doesn't function properly on MACs so video stuttering occurs fairly often.

I keep getting RSL error
Flex Error #1001: Digest mismatch with RSL http://www.crunchyroll.com/common/static/flash/rsl/framework_3.2.0.3958.swf. Redeploy the matching RSL or relink your application with the matching library.

here are my details





Browser Firefox 3.0
OS : Windows XP professional
Flash version 10,0,45,2 installed
Processor Type: P4
Processor Speed: 2.4GHz
Amount of RAM: 512MB
Amount of Free Space : 450MB



nslookup cp71915.edgefcs.net
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 172.100.96.1: Timed out
Server: 7-pool-240.instanetvasai.com
Address: 115.69.240.7

Non-authoritative answer:
Name: a116.vi5g5.akafms.net
Address: 59.144.112.158
Aliases: cp71915.edgefcs.net
a116.v719154.c71915.b3.vi5.akamaistream.net

ping cp71915.edgefcs.net

Pinging a116.vi5g5.akafms.net [58.27.86.150] with 32 bytes of data:

Reply from 58.27.86.150: bytes=32 time=115ms TTL=122
Reply from 58.27.86.150: bytes=32 time=87ms TTL=122
Reply from 58.27.86.150: bytes=32 time=114ms TTL=122
Reply from 58.27.86.150: bytes=32 time=144ms TTL=122

Ping statistics for 58.27.86.150:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 144ms, Average = 115ms

tracert cp71915.edgefcs.net

Tracing route to a116.vi5g5.akafms.net [59.144.112.158]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms 3-pool-240.instanetvasai.com [115.69.240.3]
2 2 ms 2 ms 2 ms 1-pool-240.instanetvasai.com [115.69.240.1]
3 8 ms 9 ms 8 ms AES-Static-061.105.144.59.airtel.in [59.144.105
61]
4 3 ms 3 ms 4 ms AES-Static-158.112.144.59.airtel.in [59.144.112
158]

Trace complete.

When that happens, you should do the following:

Download and run the Adobe Flash Uninstaller.
http://kb2.adobe.com/cps/141/tn_14157.html

Download and install the latest stable version of Adobe Flash.
http://get.adobe.com/flashplayer/

Clear your web browser's cache/temporary internet files.
(Instructions for Firefox)

- Click "Tools"
- Select "Options"
- Click the "Advanced" tab
- Click the "Network" sub-tab
- Click the "Clear Now" button under Offline Storage

Clear the cache for your Flash installation:

- Follow this link to go to the Adobe Flash Player Settings Manager
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
- Un-checkmark the 2 boxes
- Click the "Confirm" button
- Re-checkmark the 2 boxes

Then close your browser, reopen it and try any of our videos.

Operating System: win 7 ultimate
Browser and Version number:g chrome latest rev
Version of Flash: 10,0,42,34
Processor Type:amd quad
Processor Speed:4.0
Amount of RAM: 8
Amount of Free Space on your C drive or OS partition:8

If it's a network related problem, please link to your latest speedtest and a pingtest results.
http://www.speedtest.net/
http://www.pingtest.net/
[URL=http://www.speedtest.net]
[URL=http://www.pingtest.net]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\jon>nslookup cp71915.edgefcs.net
Server: DD-WRT
Address: 192.168.1.1

Non-authoritative answer:
Name: a116.vi5g5.akafms.net
Address: 69.31.14.142
Aliases: cp71915.edgefcs.net
a116.v719154.c71915.b3.vi5.akamaistream.net


C:\Users\jon>ping cp71915.edgefcs.net

Pinging a116.vi5g5.akafms.net [69.31.14.142] with 32 bytes of data:
Reply from 69.31.14.142: bytes=32 time=34ms TTL=117
Reply from 69.31.14.142: bytes=32 time=33ms TTL=117
Reply from 69.31.14.142: bytes=32 time=34ms TTL=117
Reply from 69.31.14.142: bytes=32 time=35ms TTL=117

Ping statistics for 69.31.14.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 35ms, Average = 34ms

C:\Users\jon>tracert cp71915.edgefcs.net

Tracing route to a116.vi5g5.akafms.net [69.31.14.142]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 8 ms 7 ms 7 ms 73.201.68.1
3 7 ms 7 ms 8 ms ge-2-9-ur01.pittsburgh.pa.pitt.comcast.net [68.8
5.74.133]
4 9 ms 7 ms 10 ms te-2-1-ar01.pittsburgh.pa.pitt.comcast.net [68.8
6.100.85]
5 9 ms 7 ms 7 ms 68.85.75.173
6 20 ms 20 ms 20 ms te-2-0-0-1-cr01.chicago.il.ibone.comcast.net [68
.86.90.177]
7 33 ms 21 ms 20 ms TenGigabitEthernet2-2.ar5.CHI1.gblx.net [64.213.
79.245]
8 37 ms 34 ms 35 ms te4-1-10G.ar6.DCA3.gblx.net [67.16.136.238]
9 38 ms 37 ms 38 ms xe-3-3-0.cr1.iad1.us.nlayer.net [69.31.30.205]
10 38 ms 47 ms 36 ms ae1-40g.ar2.iad1.us.nlayer.net [69.31.31.182]
11 45 ms 34 ms 35 ms 69.31.14.142

Trace complete.

C:\Users\jon>

You forgot to list what specific problem you are having.

videos cutting out...

OK, so I have a problem that I could consider big when it comes to anime. Whenever I go full screen on a video player (Any video format or player, even one I've downloaded) or click in to play a flash game on other websites, my internet connection just drops after a few minutes... wired and wireless. I've tried one wired and two different wireless routers, same problem. I'm not sure how to fix this and it's really bugging me because the video player needs me to refresh the page to continue buffering, making it all for naut. Same problem on websites like ArmorGames and Kongregate. I play a flash game, loose my connection, don't get a badge or achievement when I beat a certain part of the game. It's starting to get on my nerves. Also the occasional lag/studder. but that's usually fixed by a refresh and doesn't come back for the night.

Operating System: Windows 7 (Student & Home I believe)
Browser and Version number: Firefox 3.6.3
Version of Flash: 10,0,42,34
Processor Type: AMD Athlon 64 Processor
Processor Speed:1.6 GHz
Amount of RAM: 3 GB
Amount of Free Space on your C drive or OS partition: 98.7 of 137 GB Free
(Acer Aspire 5532 Laptop)

SpeedTest


PingTest


Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Davyn>nslookup cp71915.edgefcs.net
Server: David-PC.mshome.net
Address: 192.168.0.1

Non-authoritative answer:
Name: a116.vi5g5.akafms.net
Address: 96.6.44.150
Aliases: cp71915.edgefcs.net
a116.v719154.c71915.b3.vi5.akamaistream.net


C:\Users\Davyn>ping cp71915.edgefcs.net

Pinging a116.vi5g5.akafms.net [96.6.44.150] with 32 bytes of data:
Reply from 96.6.44.150: bytes=32 time=48ms TTL=121
Reply from 96.6.44.150: bytes=32 time=46ms TTL=121
Reply from 96.6.44.150: bytes=32 time=48ms TTL=121
Reply from 96.6.44.150: bytes=32 time=47ms TTL=121

Ping statistics for 96.6.44.150:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 46ms, Maximum = 48ms, Average = 47ms

C:\Users\Davyn>tracert cp71915.edgesfcs.net
Unable to resolve target system name cp71915.edgesfcs.net.

Hope you can help, and thanks.

when i go to watch tegami bachi the split second add is the only thing that will come up. if i click anywhere on the page including the pause button it will lead me to an alternate site, please help.

The videos constantly stutter for me. I have done a complete reinstall of my flash player and am currently running the rc2 version of flash as that has actually made it a bit better for me. I do get lucky sometimes and I can watch the episodes all the way with no hiccups but, that is once in a blue moon. I am now having the issue where it will cut out half way through or 8 minutes in. It is one or the other, never any other time code. I have tried different browsers, OS's, computers, and it even does it on my iPhone at times. I have a pretty good connection as you can see from my speedtest. At times it is even double that. I am willing to do any testing that is needed as I have a system that I use for sandboxing software for clients. Let me know if you need any more reports or traces from my system.


Operating System: Xp Media Center SP3
Browser and Version number: Firefox 3.6.3
Version of Flash: 10,1,51,95 rc2 installed
Processor Type: AMD Phenom II X6
Processor Speed: 3.2ghz
Amount of RAM: 16gb
Amount of Free Space: 1.5tb





Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: a116.vi5g5.akafms.net
Address: 204.2.177.69
Aliases: cp71915.edgefcs.net
a116.v719154.c71915.b3.vi5.akamaistream.net


Pinging a116.vi5g5.akafms.net [204.2.177.69] with 32 bytes of data:

Reply from 204.2.177.69: bytes=32 time=74ms TTL=118
Reply from 204.2.177.69: bytes=32 time=67ms TTL=118
Reply from 204.2.177.69: bytes=32 time=68ms TTL=118
Reply from 204.2.177.69: bytes=32 time=69ms TTL=118

Ping statistics for 204.2.177.69:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 67ms, Maximum = 74ms, Average = 69ms

Tracing route to a116.vi5g5.akafms.net [204.2.177.69]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 9 ms 9 ms 10.130.64.1
3 8 ms 10 ms 9 ms crr01jnvlwi-gbe-2-1-0.jnvl.wi.charter.com [96.34.20.38]
4 13 ms 12 ms 15 ms crr01ftbgwi-tge-0-1-0-7.ftbg.wi.charter.com [96.34.16.3]
5 19 ms 16 ms 19 ms 96-34-16-77.static.unas.wi.charter.com [96.34.16.77]
6 21 ms 19 ms 17 ms edr01euclwi-gbe-7-0-0.eucl.wi.charter.com [96.34.16.9]
7 30 ms 29 ms 27 ms cer-edge-12.inet.qwest.net [72.166.170.245]
8 27 ms 27 ms 27 ms chp-brdr-03.inet.qwest.net [67.14.8.190]
9 29 ms 29 ms 27 ms xe-2-3.r02.chcgil09.us.bb.gin.ntt.net [129.250.9.69]
10 21 ms 21 ms 21 ms ae-3.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.72]
11 49 ms 54 ms 47 ms as-1.r21.dllstx09.us.bb.gin.ntt.net [129.250.3.17]
12 47 ms 50 ms 52 ms ae-0.r20.dllstx09.us.bb.gin.ntt.net [129.250.2.58]
13 77 ms 78 ms 76 ms as-1.r20.asbnva02.us.bb.gin.ntt.net [129.250.3.43]
14 69 ms 74 ms 75 ms po-2.r04.asbnva01.us.bb.gin.ntt.net [129.250.2.181]
15 70 ms 71 ms 68 ms 168.143.97.2
16 73 ms 70 ms 73 ms a204-2-177-69.deploy.akamaitechnologies.com [204.2.177.69]

Trace complete.

Note to All: Video Player was updated a couple days ago. It's less bloated now so the video player itself loads a lot faster and it should be less prone to having issues that need to be resolved by clearing Flash and Browser cache (problem may be non-existent now).

Not sure if the changes will help with the issue with the video's randomly cutting out, but one of the changes might help.
---------------------------------------------------------------



Hmmm the 16 hops is most likely why you're experiencing problems. Kinda odd since OpenDNS usually finds a path with the least amount of hops. I would suggest changing your DNS to Google's Public DNS to see if that helps. You can use OpenDNS's instructions but use the following DNS servers instead of OpenDNS's recommended servers.

8.8.8.8
8.8.4.4

Well I tried several different DNS servers. An old tds DNS server, Google, and a private highspeed DNS server. I have posted the results below.

Old TDS:



Google Public (the slowest when using as a normal I had 245 ms pings earlier today)



And my private DNS server. Sorry people. I had to star out the actual address as it is a private server and is fast for this reason.



It appears that the private DNS and TDS DNS server have the shortest hops but not by much. The response times all appear to be roughly the same with the exception of Google who actually had a 243ms ping time, I posted the lowest times. I guess I just have a crappy network/ISP. Being that Charter is actually the lowest rated in the state. *sigh*

On a good note I did notice that with the new player up the video is less choppier on new videos but, sadly I cannot say the same for the older ones. Some are so bad that I have to watch in sd or not at all. Again this could be due to my terrible network.

I'll do some testing for the sake of comparison.

Results from my current setup:



My results when streaming from the 1st server you listed (Found by your old TDS DNS):


My results when streaming from the 2nd server you listed (Found by your Google DNS):


My results when streaming from the 3rd server you listed (Found by your Private DNS):

Operating System: Windows 7 x64
Browser and Version number: Firefox 3.6.3
Version of Flash: 10.1 betas through RC6
Processor Type: Phenom II x4
Processor Speed: 3.0 GHz
Amount of RAM: 6 GB
Amount of Free Space on your C drive or OS partition: between 40 and 150 gigs depending on the day

The player "forgets" that I have subtitle smoothing on every time you guys update the flash for viewing videos, however me updating my flash version does not make it forget. While this is mostly a minor inconvenience it would be nice (either through the webpage settings or it actually remembering) if I didn't have to set that setting every time you guys update the flash, or, fix the known differences in full screen between having subtitle smoothing on and off.