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18 cr points
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37 / M
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Posted 10/18/10
I have widows vista, explorer 8 and the latest version of flash. I think it's 10. My video keeps freezing. I can relaod it and it will play for a couple of minutes and freeze again. I found a post from a while back reporting the same problem. I followed the instructions in that post to set my DNS to googles public DNS and it worked for the whole night and the first half of the next day but, then stopped. I just don't understand this at all. It hasn't worked for that long in forever. Why would the problem go away and then come back? Please help me i want to watch bleach and naruto agian. This sucks.
71070 cr points
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36 / M
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Posted 10/19/10
GL with that, I still have not received assistance with my issue. Can't watch CR at all. Hello Mastercard, I'd like to report CR for charging my card and not providing a service.
18 cr points
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37 / M
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Posted 10/20/10
My video will play for a bit and then freeze. This happens no matter what quality I choose. I can reload it and it will play for another bit and freeze. Over and over again. I used to not have problems with this site;same computer. I have done everything from changing my dns to uninstalling and reinstalling flash. Clearing out caches...EVERYTHING. Nothing works. I have windows vista with explorer 8 and the latest version of flash. I believe it is 10.1. Please help. i would like to get back to enjoyingmy fav anime.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\allen>nslookup cp71915.edgefcs.net
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: cp71915.edgefcs.net.triad.rr.com
Address: 67.215.65.132


C:\Users\allen>pingcp71915.edgefs.net
'pingcp71915.edgefs.net' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\allen>ping cp71915.edgefcs.net

Pinging a116.vi5g5.akafms.net [96.6.47.94] with 32 bytes of data:
Reply from 96.6.47.94: bytes=32 time=26ms TTL=117
Reply from 96.6.47.94: bytes=32 time=27ms TTL=117
Reply from 96.6.47.94: bytes=32 time=28ms TTL=117
Reply from 96.6.47.94: bytes=32 time=27ms TTL=117

Ping statistics for 96.6.47.94:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 28ms, Average = 27ms

C:\Users\allen>tracert cp71915.edgefcs.net

Tracing route to a116.vi5g5.akafms.net [96.6.47.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 10 ms 11 ms 10 ms gig3-0-2.gnboncsg-rtr2.triad.rr.com [24.28.228.1
06]
4 13 ms 12 ms 14 ms ge-1-3-0.chrlncpop-rtr1.southeast.rr.com [24.93.
64.50]
5 19 ms 19 ms 17 ms ae-3-0.cr0.atl20.tbone.rr.com [66.109.6.82]
6 20 ms 37 ms 50 ms ae-0-0.cr1.atl20.tbone.rr.com [66.109.6.35]
7 27 ms 27 ms 28 ms ae-4-0.cr0.dca10.tbone.rr.com [66.109.6.33]
8 45 ms 26 ms 27 ms ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
9 28 ms 29 ms 26 ms tenge13-2.br03.ash01.pccwbtn.net [63.218.92.77]

10 29 ms 26 ms 27 ms ge13-4.br01.ash01.pccwbtn.net [63.218.44.141]
11 27 ms 28 ms 26 ms akamai.ge13-4.br02.ash01.pccwbtn.net [63.218.94.
142]
12 25 ms 26 ms 31 ms a96-6-47-94.deploy.akamaitechnologies.com [96.6.
47.94]

Trace complete.

C:\Users\allen>
Ronin
95035 cr points
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30 / M / California
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Posted 10/20/10

jamac13 wrote:

I've been unable to watch anything on CR , I see other people are able from the video comments.



I would suggest doing the following:

If that doesn't help, we'll need further information about what happens visually as well as Ping and Trace Route results requested in the first post.


pwsnite wrote:

Videos start stop start stop, stop for a long time until I refresh the page. Then they pick up where they left off and it is totally random as to when the start stop routine kicks off again. I've tried deleting the temp internet files, but can't say there has been a noticeable improvement.



It sounds like this is a problem with your internet connection. You should run a Speedtest and Pingtest the next time this happens and compare your results to the recommended results found on the following page:
http://www.crunchyroll.com/help?topic=video#3.1


allent20 wrote:

My video will play for a bit and then freeze. This happens no matter what quality I choose. I can reload it and it will play for another bit and freeze. Over and over again. I used to not have problems with this site;same computer. I have done everything from changing my dns to uninstalling and reinstalling flash. Clearing out caches...EVERYTHING. Nothing works. I have windows vista with explorer 8 and the latest version of flash. I believe it is 10.1. Please help. i would like to get back to enjoyingmy fav anime.


What do you mean by freeze? Does the video and audio stop playing? Does the computer completely lock up?

Like the guy above, you should run a Speedtest and Pingtest the next time this happens and compare your results to the recommended results found on the following page:
http://www.crunchyroll.com/help?topic=video#3.1
71070 cr points
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36 / M
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Posted 10/20/10

BasouKazuma wrote:


jamac13 wrote:

I've been unable to watch anything on CR , I see other people are able from the video comments.



I would suggest doing the following:

If that doesn't help, we'll need further information about what happens visually as well as Ping and Trace Route results requested in the first post.


C:\>ping cp71915.edgefcs.net

Pinging a116.vi5g5.akafms.net [96.17.171.62] with 32 bytes of data:
Reply from 96.17.171.62: bytes=32 time=16ms TTL=120
Reply from 96.17.171.62: bytes=32 time=16ms TTL=120
Reply from 96.17.171.62: bytes=32 time=16ms TTL=120
Reply from 96.17.171.62: bytes=32 time=16ms TTL=120

Ping statistics for 96.17.171.62:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 16ms, Average = 16ms

C:\>tracert cp71915.edgefcs.net

Tracing route to cp71915.edgefcs.net [96.17.171.62]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.1
2 11 ms 11 ms 9 ms 69.253.206.1
3 9 ms 9 ms 13 ms te-2-4-ur01.willowgrove.pa.panjde.comcast.net [6
8.85.152.29]
4 10 ms 12 ms 10 ms 69.139.192.73
5 11 ms 11 ms 11 ms te-0-6-0-0-ar01.ivyland.pa.panjde.comcast.net [6
9.139.193.161]
6 12 ms 11 ms 11 ms pos-0-9-0-0-ar01.401nbroadst.pa.panjde.comcast.n
et [68.86.208.33]
7 18 ms 16 ms 19 ms pos-0-3-0-0-cr01.mclean.va.ibone.comcast.net [68
.86.91.245]
8 17 ms 20 ms 18 ms pos-0-0-0-0-pe01.ashburn.va.ibone.comcast.net [6
8.86.86.26]
9 14 ms 16 ms 17 ms a96-17-171-62.deploy.akamaitechnologies.com [96.
17.171.62]

Trace complete.

I've reinstalled flash several times.
Ronin
95035 cr points
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30 / M / California
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Posted 10/20/10

jamac13 wrote:


Thank you for performing those tests; I think we can rule out a network issue. Have you used the uninstaller that I linked to? If not, it is very important that you do.

Also, please tell us exactly what happens visually when you try to watch the videos and are you only having the problem on 1 particular computer?
71070 cr points
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36 / M
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Posted 10/20/10 , edited 10/20/10
Yes, I've used adobe's uninstaller.

The page loads, big black box comes up.. (When it worked it used to come up with a picture just before video plays.)
SD 480P 720P all clickable, but just reloads the page with that tab selected.
If I right click on the box it gives me the normal flash menu.

When I can borrow a laptop, I can play videos from this internet..

Tried flushing DNS also.
18 cr points
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37 / M
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Posted 10/20/10
What do I mean by freeze? Picture stops. No audio. That's it. Dosen't say anything about buffering or loading. This happens under all quality sd 480 and 720. Again I have done everything. Uninstall, reinstall flash change to google's public dns. EVERYTHING suggested on this site. I run windows 7 explorer 8 and flash 10

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\allen>nslookup cp71915.edgefcs.net
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: cp71915.edgefcs.net.triad.rr.com
Address: 67.215.65.132


C:\Users\allen>pingcp71915.edgefs.net
'pingcp71915.edgefs.net' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\allen>ping cp71915.edgefcs.net

Pinging a116.vi5g5.akafms.net [96.6.47.94] with 32 bytes of data:
Reply from 96.6.47.94: bytes=32 time=26ms TTL=117
Reply from 96.6.47.94: bytes=32 time=27ms TTL=117
Reply from 96.6.47.94: bytes=32 time=28ms TTL=117
Reply from 96.6.47.94: bytes=32 time=27ms TTL=117

Ping statistics for 96.6.47.94:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 28ms, Average = 27ms

C:\Users\allen>tracert cp71915.edgefcs.net

Tracing route to a116.vi5g5.akafms.net [96.6.47.94]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 10 ms 11 ms 10 ms gig3-0-2.gnboncsg-rtr2.triad.rr.com [24.28.228.1
06]
4 13 ms 12 ms 14 ms ge-1-3-0.chrlncpop-rtr1.southeast.rr.com [24.93.
64.50]
5 19 ms 19 ms 17 ms ae-3-0.cr0.atl20.tbone.rr.com [66.109.6.82]
6 20 ms 37 ms 50 ms ae-0-0.cr1.atl20.tbone.rr.com [66.109.6.35]
7 27 ms 27 ms 28 ms ae-4-0.cr0.dca10.tbone.rr.com [66.109.6.33]
8 45 ms 26 ms 27 ms ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
9 28 ms 29 ms 26 ms tenge13-2.br03.ash01.pccwbtn.net [63.218.92.77]

10 29 ms 26 ms 27 ms ge13-4.br01.ash01.pccwbtn.net [63.218.44.141]
11 27 ms 28 ms 26 ms akamai.ge13-4.br02.ash01.pccwbtn.net [63.218.94.
142]
12 25 ms 26 ms 31 ms a96-6-47-94.deploy.akamaitechnologies.com [96.6.
47.94]

Trace complete.

C:\Users\allen>
Ronin
95035 cr points
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30 / M / California
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Posted 10/20/10 , edited 10/20/10

jamac13 wrote:

Yes, I've used adobe's uninstaller.

The page loads, big black box comes up.. (When it worked it used to come up with a picture just before video plays.)
SD 480P 720P all clickable, but just reloads the page with that tab selected.
If I right click on the box it gives me the normal flash menu.

When I can borrow a laptop, I can play videos from this internet..

Tried flushing DNS also.


The only thing I can think of is clearing your Browser cache and cache for Adobe Flash. Instructions are listed here:
http://www.crunchyroll.com/help?topic=video#2.1



allent20 wrote:

What do I mean by freeze? Picture stops. No audio. That's it. Dosen't say anything about buffering or loading. This happens under all quality sd 480 and 720. Again I have done everything. Uninstall, reinstall flash change to google's public dns. EVERYTHING suggested on this site. I run windows 7 explorer 8 and flash 10


Sorry, I didn't hyperlink Speedtest and Pingtest. So you need to follow these 2 links and perform the tests.
http://www.speedtest.net/
http://www.pingtest.net/
71070 cr points
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36 / M
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Posted 10/20/10

BasouKazuma wrote:

The only thing I can think of is clearing your Browser cache and cache for Adobe Flash. Instructions are listed here:
http://www.crunchyroll.com/help?topic=video#2.1





Did that, tried it once more. CR is the only flash that is not working.
18 cr points
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37 / M
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Posted 10/20/10 , edited 10/20/10


71070 cr points
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36 / M
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Posted 10/20/10 , edited 10/20/10
Finally, after 3 hours of trying everything I went to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.html

I deleted all sites. Not sure why this isn't deleted when you do a full uninstall of flash.

Add that to your to do list to fix flash.
Ronin
95035 cr points
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30 / M / California
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Posted 10/21/10


Thank you for providing that information. Unfortunately I am still unable to identify the cause of the problem so I do not believe I will be able to assist you with this. You may want to have the computer looked at by a local computer technician since they would be able to give you hands on assistance which is something I can not do remotely.
18013 cr points
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26 / M
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Posted 11/3/10
For some reason it seems that crunchy roll does not stream continuously. The picture below is me trying to stream Otome Yokai Zakuro with my bandwidth monitor running. The large blocks of green are when I first load the page and the video starts. During this time the video streams perfectly fine, but then my network traffic will suddenly drop to 0 and the video will almost immediately stop playing as if it were buffering. Usually after a while the speed will jump back to full speed (about 470KB/s) and playback will resume again for a short time but then the same thing will happen again (suddenly drops to 0KB/s). The problem seems to be much worse today. As you can see from the image below after first loading the video and getting the initial burst of continuous streaming it then drops to 0 and only spikes up to about 50KB/s every so often until I refresh the page, at which time I will once again get a short burst of continuous streaming.

I have tested doing a non accelerated http download from a local new zealand server to confirm that it isn't my internet connection which is causing this behavior.

SpeedTest Results:
3.67Mb/s Down
0.76Mb/s Up

C:\Users\FurryFur>tracert cp71915.edgefcs.net

Tracing route to a116.vi5g5.akafms.net [119.224.143.31]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.2.1]
2 42 ms 99 ms 99 ms 192.168.1.254
3 14 ms 13 ms 14 ms p32.argent.cust.commverge.net.nz [202.180.81.32]

4 19 ms 15 ms 18 ms vlan93-cpcak3-e1.tranzpeer.net [202.180.76.68]
5 15 ms 15 ms 14 ms vlan7-cpcak3-s1.tranzpeer.net [202.180.81.49]
6 * 16 ms 13 ms 119.224.143.31

Trace complete.

C:\Users\FurryFur>ping cp71915.edgefcs.net

Pinging a116.vi5g5.akafms.net [119.224.143.31] with 32 bytes of data:
Reply from 119.224.143.31: bytes=32 time=14ms TTL=123
Reply from 119.224.143.31: bytes=32 time=13ms TTL=123
Reply from 119.224.143.31: bytes=32 time=14ms TTL=123
Reply from 119.224.143.31: bytes=32 time=12ms TTL=123

Ping statistics for 119.224.143.31:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 14ms, Average = 13ms

Ronin
95035 cr points
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30 / M / California
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Posted 11/3/10

FurryFur wrote:

For some reason it seems that crunchy roll does not stream continuously. The picture below is me trying to stream Otome Yokai Zakuro with my bandwidth monitor running. The large blocks of green are when I first load the page and the video starts. During this time the video streams perfectly fine, but then my network traffic will suddenly drop to 0 and the video will almost immediately stop playing as if it were buffering. Usually after a while the speed will jump back to full speed (about 470KB/s) and playback will resume again for a short time but then the same thing will happen again (suddenly drops to 0KB/s). The problem seems to be much worse today. As you can see from the image below after first loading the video and getting the initial burst of continuous streaming it then drops to 0 and only spikes up to about 50KB/s every so often until I refresh the page, at which time I will once again get a short burst of continuous streaming.

I have tested doing a non accelerated http download from a local new zealand server to confirm that it isn't my internet connection which is causing this behavior.

SpeedTest Results:
3.67Mb/s Down
0.76Mb/s Up


I would suggest you change your DNS to 8.8.8.8 and 8.8.4.4 by following the guide linked below:
https://store.opendns.com/setup/computer/

This should cause you to stream from a different server which may yield better results.
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