Hi, I have been having issues loading video. I've followed the Video never loading suggestions stated in entry 1 as well as a number of different things within the HELP/FAQ, watch a show, and then can not watch a second show. If I want to watch a second show, I have to go through all that again. I'm not having issues with other providers like Hulu or Anime Network. Below is the information for the ping and speed tests.

System is Windows. Browsers: IE and Firefox (same issue with both), Provider: Comcast

[URL=http://www.speedtest.net]

[URL=http://www.pingtest.net]


Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Owner>nslookup crunchy.fcod.llnwd.net
Server: cns.chelmsfdrdc2.ma.boston.comcast.net
Address: 68.87.71.230

Non-authoritative answer:
Name: crunchy.fcod.llnwd.net
Addresses: 68.142.90.11
68.142.90.233


C:\Users\Owner>ping crunchy.fcod.llnwd.net

Pinging crunchy.fcod.llnwd.net [68.142.90.11] with 32 bytes of data:
Reply from 68.142.90.11: bytes=32 time=18ms TTL=120
Reply from 68.142.90.11: bytes=32 time=17ms TTL=120
Reply from 68.142.90.11: bytes=32 time=17ms TTL=120
Reply from 68.142.90.11: bytes=32 time=16ms TTL=120

Ping statistics for 68.142.90.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 18ms, Average = 17ms

C:\Users\Owner>tracert crunchy.fcod.llnwd.net

Tracing route to crunchy.fcod.llnwd.net [68.142.90.11]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms fcds111.lga.llnw.net [68.142.90.11]
2 * * * Request timed out.
3 9 ms 9 ms 14 ms ge-3-28-ur02.milford.ma.boston.comcast.net [68.8
5.184.101]
4 8 ms 9 ms 9 ms te-8-1-ur01.milford.ma.boston.comcast.net [68.87
.144.237]
5 10 ms 9 ms 9 ms te-0-3-0-2-ar01.needham.ma.boston.comcast.net [6
8.87.144.241]
6 18 ms 16 ms 17 ms pos-2-3-0-0-cr01.newyork.ny.ibone.comcast.net [6
8.86.90.57]
7 18 ms 17 ms 17 ms pos-1-0-0-0-pe01.111eighthave.ny.ibone.comcast.n
et [68.86.86.42]
8 16 ms 18 ms 24 ms 66.208.228.182
9 17 ms 17 ms 16 ms fcds111.lga.llnw.net [68.142.90.11]

Trace complete.

Any help or suggestions would be appreciated.

I've used Crunchyroll regularly for a few months now without any major problems. Occasionally an ad wouldn't load, but a single refresh took care of that.

Since last week (11/13, I think), I've had the same problem: video either doesn't load at all or loads so slow as to be unwatchable. If it loads, I get a second of video for every 2-3 minutes of buffering. Not really worth it.

Flash seems to work fine on all other sites that use it (miniclip, youtube, Facebook, etc.), so I'm guessing that's not the issue. All other information is below:

OS: Windows 7, 32-bit
Browser: Firefox 3.6.12
Flash: v. 10,1,102,64
Processor Type: Intel Core 2 Solo
Processor Speed: 1.40 GHz
Graphics Card: ATI Mobility Radeon HD 4330
RAM: 4 GB
Free space: 194 GB

Speed Tests (I didn't know what server to test against, so I used one in San Francisco):


C:\Users\Adam>nslookup crunchy.fcod.llnwd.net
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 203.146.237.237

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out

C:\Users\Adam>ping crunchy.fcod.llnwd.net

Pinging crunchy.fcod.llnwd.net [203.77.189.196] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 203.77.189.196:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Adam>tracert crunchy.fcod.llnwd.net

Tracing route to crunchy.fcod.llnwd.net [203.77.189.196]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.2.1
2 2 ms 2 ms 1 ms 192.168.1.1
3 * * * Request timed out.
4 * 31 ms 51 ms 10.121.50.154
5 48 ms 41 ms 48 ms 110.164.0.79
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * 1502 ms 1412 ms 61.19.15.205
10 1429 ms 1419 ms 1440 ms 61.19.9.33
11 1549 ms 1534 ms * 61.19.9.38
12 * 1442 ms * 61.19.9.110
13 * * * Request timed out.
14 2687 ms * * limelight1-10G.hkix.net [202.40.161.92]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

You should change your DNS to Google's Public DNS:
http://www.crunchyroll.com/help?topic=video#4.2

Though, there are different problems that we are working to resolve.
http://www.crunchyroll.com/forumtopic-677657/known-issuesproblems-with-crunchyroll

Cool, thanks! I wasn't aware Google had a public DNS server. That actually seems to have solved my problem.

I've used SD-quality streaming by default because 480p and 720p streaming has always been really slow in Crunchyroll. But sometimes even SD-quality streaming has had buffering issues, more so lately. Personally I don't really care about 480p and 720p, but when SD has buffering issues, that's where I draw the line since I pay for my membership.

Speedtest results:


nslookup, ping and tracert results:

Uhhh, hello? Is anyone there? I'm still waiting for an answer and someone who has posted after me has received help already. It's getting irritating not being able to watch my videos without frame stutters and lag. I was able to watch a few episodes from my favorite anime yesterday with the only problem that the Flash Plugin kept crashing and I had to keep refreshing. My Adobe is up to date. Today it's frame stutters and lag, again, and now whenever I go to certain parts of the CR site it says CR is taking too long to respond.


[URL=http://www.pingtest.net]

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Eddie>nslookup crunchy.fcod.llnwd.net
Server: UnKnown
Address: 192.168.1.1

DNS request timed out.
timeout was 2 seconds.
Non-authoritative answer:
Name: crunchy.fcod.llnwd.net
Addresses: 69.164.8.134
69.164.8.154


C:\Users\Eddie>tracert crunchy.fcod.llnwd.net

Tracing route to crunchy.fcod.llnwd.net [69.164.8.134]
over a maximum of 30 hops:

1 1 ms 2 ms 3 ms 192.168.1.1
2 25 ms 10 ms 96 ms 24.98.20.1
3 10 ms 99 ms 71 ms xe-11-0-0-0-sur01.f1fayette.ga.atlanta.comcast.n
et [68.85.233.61]
4 163 ms * 11 ms xe-11-3-0-0-sur01.f2peachtree.ga.atlanta.comcast
.net [68.85.108.65]
5 70 ms 11 ms 152 ms xe-0-0-0-0-sur01.f3sfulton.ga.atlanta.comcast.ne
t [68.85.108.61]
6 40 ms 170 ms 303 ms xe-11-3-0-0-sur01.e1eastpoint.ga.atlanta.comcast
.net [68.85.108.57]
7 * * 284 ms xe-6-1-0-0-ar01.b0atlanta.ga.atlanta.comcast.net
[68.85.108.53]
8 156 ms 50 ms * pos-3-5-0-0-cr01.atlanta.ga.ibone.comcast.net [6
8.86.93.201]
9 53 ms * 48 ms pos-0-2-0-0-pe01.56marietta.ga.ibone.comcast.net
[68.86.86.166]
10 302 ms 154 ms 42 ms 66.208.229.218
11 145 ms 98 ms 104 ms fcds90.atl.llnw.net [69.164.8.134]

Trace complete.

C:\Users\Eddie>

Judging from your Pingtest results, there is a problem with your internet connection. Some data is being lost in the transfer and the connection is not stable. So the problem could either be with your computer, router or your ISP (Internet Service Provider). I would suggest getting a local computer technician to look at it and/or contacting your ISP.

Though, as previously stated, even with problems fixed on your end, you may still experience other problems that we are working to resolve with our new service provider.

The network settings on my laptop are the same as they are on my desktop. My laptop runs other websites like this just fine, but the minute I try to use CR, it messes up. As infuriating as it is, I'll have things on my end looked at anyway.

If your desktop doesn't have issues with CR, that would be a strong indication the problem is indeed with your laptop. On the other hand, if your desktop experiences the same issues with CR, that would indicate a problem at the network level, which would not be addressed by having your laptop checked out.

If the problem exists with both your desktop and laptop, I would suggest trying CR on your laptop from a friend's house, preferably someone using a different ISP. If you are still in the same area, however, and the problem is not with the ISP's local routing, the problem could still exist, but at least you would be armed with more helpful information when contacting your ISP.

My desktop experiences the same Flash Plugin crashes as my laptop, and Adobe is up to date on both, but not the frequent frame stutter and buffer lag as my laptop. It has before, but not to this great of an extent and hasn't in a while. What I'm trying to get at is that I *never* had this problem with CR on my laptop *until recently*. I ran the speed test and ping test again today and I checked out fine. I ran the same two tests on my desktop and checked out fine. I've already asked my father to help look in with the ISP about the problem and will try your idea with going to a friend's house when I can.

Hi there,
I've had intermittent issues with Crunchyroll for awhile (videos not starting, skipping to the end in the middle) but a hard browser refresh or changing to a lower resolution has always fixed my problem in the past.

Yesterday, however, I started seeing lots of videos that just would not load, despite trying all the tips listed on the first page. It's intermittent, but it's happening on every recently posted video I've tried to watch - Yumeiro Patissiere Professional 8, Tegami Bachi 33, and Fortune Arterial 7.
After some refreshing, etc, I was able to watch older eps of Fortune Arterial, so I'm wondering if it's some kind of a demand issue, or an issue with Premium-only videos?

SPECS AND TESTS


Please let me know if there's any other info I can give!

Country: Australia
OS: Windows 7 - 64 bit
Browser: Firefox - version 3.6.12, Internet explorer - version 8.0.7600.16385, Google Chrome - version 7.0.517.44
Flash player : Adobe Flash Player - version 10.1.102.64
Processor: Intel Core 2 Duo CPU P8700 2.53GHz
Video Card: NVIDIA GeForce GT 230M
RAM: 4GB
Free space: 100GB




The Problem: Its been lagging for over a week now. Every single video lags unless I play in on SD, but that defeats the purpose of being a premium member. I've been patiently waiting for the problem to fix itself since, from what I've gathered - it started due to a change in server providers on your end. There has been absolutely no problem on my end till now and its impossible for me to watch any videos. There has been no status updates regarding the issue at hand and I would like to know how far it has progressed.

Also, any solution you have should also consider that I'm living in a dorm. So any fiddling with the modem or whatever is out of my hands, I think.

- - - -Edit- - - - -

Here is the result of the ping test.

Hi,
I sent a message concerning this and was asked to post the data below here by a Crunchyroll rep. I posted the below information about 8 days ago and still have not gotten a reply. I just got this subscription as a gift a week or so ago and they even heard about the "Black Friday Special" and asked if I wanted that. I politely turned that down and am contemplating telling them to dispute the charge since I am finding that I would rather watch this with the commercials than to not watch it at all.

I still have not gotten a reply about the connection. If you are going to asked for the information, at least respond to the post in some manner. If you at least acknowledge you are reviewing the posts folks would not feel they are wasting their time and money.

I have now tested this service while at several friend's houses (different states) this holiday using several different PC's. Same problem as originally reported. I'd say this means this is not from my end but definitely on your end.

Please review the information that I posted and provide me with some feed back.

well i was having issues lately and then... i got that the old domain server was replaced with crunchy.fcod.llnwd.net

i was using cp71915.edgefcs.net in my host file changing to 6 different servers that was working fine before.
now i got the other domain crunchy.fcod.llnwd.net and now i'm having problems.
im talking about SD quality and laggging.


i will try other ip's for other servers hope you will get it fixed soon

I'm having a problem with the video adds. Earlier today they started not loading sometimes, and now they just won't load at all. It doesn't seem to matter if I'm trying to watch an old video or a new one, and since the video won't play until it plays the add I can't watch anything more than a few minutes long. I know it isn't a problem with my internet connection because videos that are short enough to not get adds work just fine, and I used an episode pass on one show (Otome Yokai Zakuro Episode 8) and it plays perfectly in 720P. Also, I only have this problem in Google Chrome. Opera and Safari seem to be able to play the adds without any problems.

EDIT: It seems to be fixed now.