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Help with Video Playback Problems
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Posted 10/4/11 , edited 10/4/11

TheAncientOne [link url="/forumtopic-627053/help-with-video-playback-problems?fpid=38081155" title="View quoted p
Why don't you have the option of changing your DNS? Are you locked out of changing the network settings on the computer you are using? If not, have you tried changing it? Even if you think your campus somehow controls what DNS you use, that may not be the case.

The reason I am focusing on this is because when I experienced the same problem a few weeks ago, a DNS change resulted in an immediate resolution of the problem.



Ha ha! Yeah, it's locked. The university is not too eager to have people playing around with any network settings. That's not my computer, it's the university's. If I could get around that I would.

I should have mentioned that I had been able to watch videos on Crunchyroll just fine until a couple of weeks ago.
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Posted 10/6/11 , edited 10/6/11
I've been having this problem for the past 2-3 months or so.

When simulcasts first come out my buffering speed on them is extremely slow (even SD won't work). The problem only lasts for around 30-60 mins after the video is released, and after that it's perfectly fine.

This mainly occurs with daytime/early night releases (AEST), such as Gintama/Sket Dance/Fairy Tail/Hunter x Hunter etc. After midnight (AEST) simulcasts (Squid Girl 2, Chihayafuru, You and Me etc) also load slightly slower, but they still generally buffer at a reasonable speed (apart from the OP/ED).

I thought it could have something to do with internet traffic, but when I watch other videos on Crunchyroll at the exact same time I don't have any buffering issues at all (including for previous episodes of the same series).

I've tried updating flash and using a different DNS but neither worked.

Test results:

I notice that my ping seems to go to a Sydney server now. It's good to know that CR is expanding their Australian services.
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Posted 10/15/11 , edited 10/15/11
So I was having issues with the black screen of death, etc. and the last person's post gave me an idea.

So I did a nslookup of the crunchy url:

C:\Users\Mike>nslookup crunchy.fcod.llnwd.net
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: crunchy.fcod.llnwd.net
Addresses: 68.142.81.228
208.111.163.95

When doing a ping of crunchy.fcod.llnwd.net, I noticed I was getting back the address 208.111.163.95. I pinged 208.111.163.95 and it is absolutely horrendous with it either timing out or with 800ms delays. I pinged 68.142.81.228 and it was fine.

I went into my windows/system32/drivers/etc/hosts file and added this line:

68.142.81.228 crunchy.fcod.llnwd.net

This overrides the crunchy.fcod.llnwd.net url to always point to 68.142.81.228. Voila, it's all fixed and everything streams fine. The only downside is if the ips ever change, then I would need to change my hosts file. But it seems to work okay now. If any of you are having issues, try this out.

Not like anyone from CR will read this anyway but a note to the web admins: The machine that uses ip 208.111.163.95 probably has some issue with cpu usage or something. I'm assuming the servers are running on a cloud network, so there are usually server health monitors that can be used to determine if a machine image is performing poorly. The monitors can shutdown and restart servers when necessary. Anyway, just a suggestion to look into.

EDIT: You know, I have a feeling that the CR servers are not going through a load balancer since it seems like from other posts that people have made that crunchy.fcod.llnwd.net points to various ips. I think what might be happening is that an ip becomes overloaded by the number of people accessing that server. If it goes through a load balancer, then it would distribute the load to other machines. I'm guessing that the 68.142.81.228 server is fast because not many people have that ip as the default ip resolution. Anyway, just a hunch.
The Wise Wizard
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Posted 10/16/11

pikarya wrote:

So I was having issues with the black screen of death, etc. and the last person's post gave me an idea.

So I did a nslookup of the crunchy url:

C:\Users\Mike>nslookup crunchy.fcod.llnwd.net
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: crunchy.fcod.llnwd.net
Addresses: 68.142.81.228
208.111.163.95

When doing a ping of crunchy.fcod.llnwd.net, I noticed I was getting back the address 208.111.163.95. I pinged 208.111.163.95 and it is absolutely horrendous with it either timing out or with 800ms delays. I pinged 68.142.81.228 and it was fine.

I went into my windows/system32/drivers/etc/hosts file and added this line:

68.142.81.228 crunchy.fcod.llnwd.net

This overrides the crunchy.fcod.llnwd.net url to always point to 68.142.81.228. Voila, it's all fixed and everything streams fine. The only downside is if the ips ever change, then I would need to change my hosts file. But it seems to work okay now. If any of you are having issues, try this out.

Just to make clear, performing the nslookup before modifying the hosts file is advisable, as the server IP addresses could vary depending on your geographic location. For example, my results were:

Non-authoritative answer:
Name: crunchy.fcod.llnwd.net
Addresses: 69.164.8.134
69.164.8.157


I thought it odd that the two IP addresses you received were so different, but a location lookup shows both as being in Tempe, AZ (vs. Chantilly, VA for mine).


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Posted 10/16/11

TheAncientOne wrote:


pikarya wrote:

So I was having issues with the black screen of death, etc. and the last person's post gave me an idea.

So I did a nslookup of the crunchy url:

C:\Users\Mike>nslookup crunchy.fcod.llnwd.net
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: crunchy.fcod.llnwd.net
Addresses: 68.142.81.228
208.111.163.95

When doing a ping of crunchy.fcod.llnwd.net, I noticed I was getting back the address 208.111.163.95. I pinged 208.111.163.95 and it is absolutely horrendous with it either timing out or with 800ms delays. I pinged 68.142.81.228 and it was fine.

I went into my windows/system32/drivers/etc/hosts file and added this line:

68.142.81.228 crunchy.fcod.llnwd.net

This overrides the crunchy.fcod.llnwd.net url to always point to 68.142.81.228. Voila, it's all fixed and everything streams fine. The only downside is if the ips ever change, then I would need to change my hosts file. But it seems to work okay now. If any of you are having issues, try this out.

Just to make clear, performing the nslookup before modifying the hosts file is advisable, as the server IP addresses could vary depending on your geographic location. For example, my results were:

Non-authoritative answer:
Name: crunchy.fcod.llnwd.net
Addresses: 69.164.8.134
69.164.8.157


I thought it odd that the two IP addresses you received were so different, but a location lookup shows both as being in Tempe, AZ (vs. Chantilly, VA for mine).




That's kind of funny because I actually live in CT. In any case, if both ips suck for you, you can actually just use another IP that a user on this forum has posted.
37649 cr points
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Posted 10/24/11
Unless you have an understanding of BGP and Anycast the typical ping and traceroute utilities are going to be a bit confusing. That being said, Limelight is very big both in terms of number of servers and places around the world they will replicate your content. That being said, some aspects boggle the mind. I live in the top 15 DMA market and I can clearly see my traffic intrastate until it lands in Chicago. End result, sometimes 720P works, sometimes I'm lucky to get SD to work. You would think in the US there would be a POP in each top 25 DMA.
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Posted 10/31/11
Hello,
I've started having this problem where the video would just stop. Sometimes it would start up again right away, sometimes i have to wait a while before it gets going again. If i refresh the page, it works for a bit then stops again. This started happening in the last couple of weeks, can you please help? Here is the information you asked for from the first page.






Ping has started…

PING crunchy.fcod.llnwd.net (208.111.163.95): 56 data bytes
64 bytes from 208.111.163.95: icmp_seq=0 ttl=56 time=29.210 ms
64 bytes from 208.111.163.95: icmp_seq=1 ttl=56 time=27.714 ms
64 bytes from 208.111.163.95: icmp_seq=2 ttl=56 time=30.412 ms
64 bytes from 208.111.163.95: icmp_seq=3 ttl=56 time=26.370 ms

--- crunchy.fcod.llnwd.net ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 26.370/28.427/30.412/1.524 ms

Traceroute has started…

traceroute: Warning: crunchy.fcod.llnwd.net has multiple addresses; using 208.111.163.95
traceroute to crunchy.fcod.llnwd.net (208.111.163.95), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.185 ms 0.929 ms 0.732 ms
2 7.20.188.1 (7.20.188.1) 34.009 ms 14.252 ms 71.773 ms
3 69.63.254.113 (69.63.254.113) 41.533 ms 38.591 ms 10.442 ms
4 69.63.252.253 (69.63.252.253) 46.758 ms 10.886 ms 10.320 ms
5 69.63.249.229 (69.63.249.229) 22.517 ms 28.386 ms 15.896 ms
6 69.63.249.26 (69.63.249.26) 24.155 ms 57.310 ms 52.117 ms
7 tge17-1.fr4.iad.llnw.net (69.28.156.233) 29.822 ms 32.531 ms 36.643 ms
8 ve7.fr4.iad5.llnw.net (69.28.156.186) 41.774 ms 29.830 ms 43.675 ms
9 fcds9092.iad.llnw.net (208.111.163.95) 54.317 ms 63.428 ms 46.983 ms

Please help!!!!!!!
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Posted 11/12/11
Hi --

I'm running into a problem using the camino browser ( http://caminobrowser.org/) with crunchy roll, all videos. I am not a member, so I watch with commercials. The previews play just fine, but when I go to watch any episode that is available to everyone, I can see the window loading up and if I stop the load in time, I can see the page with the add windows, the black video screen in the middle, and so on, but if I let it keep loading it takes me to a blank white page and just hangs waiting to load something from 2mnt.net.

The machine is running OSX Tiger ( Intel ), latest camino and the latest flash player that runs on Tiger ( I can't get 11 but it's the latest version of Flash 10 ).

The funny thing is, I can watch OK using my old Safari browser on the same machine, but that browser is so old that I ditched it years ago, when apple stopped updating it for Tiger. I had been running camino with CR OK until literally yesterday.

It doesn't seem to be a flash or a video problem so much as trying to load a page that doesn't exist?

I still have the problem this morning... I guess I can fire up Safari when I want to watch, but it's going to seem to someone less persistent in my situation that CR is just broken. Maybe it's really peculiar to Tiger/Camino, but Camino is basically Firefox with some extras so it may not be so particular to me as all that. I know lots of people still run Tiger... anyway, thanks for any help.
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Posted 11/12/11 , edited 11/12/11

ncwolfe wrote:


TheAncientOne [link url="/forumtopic-627053/help-with-video-playback-problems?fpid=38081155" title="View quoted p
Why don't you have the option of changing your DNS? Are you locked out of changing the network settings on the computer you are using? If not, have you tried changing it? Even if you think your campus somehow controls what DNS you use, that may not be the case.

The reason I am focusing on this is because when I experienced the same problem a few weeks ago, a DNS change resulted in an immediate resolution of the problem.



Ha ha! Yeah, it's locked. The university is not too eager to have people playing around with any network settings. That's not my computer, it's the university's. If I could get around that I would.

I should have mentioned that I had been able to watch videos on Crunchyroll just fine until a couple of weeks ago.


I have the same exact problem. Getting a black screen after ads and before the video starts. My campus is pretty strict about network settings, too. My internet speed is good, streaming videos on other sites work fine, and I didn't have this problem with CR until a couple of weeks ago, either. (This site worked fine for me at home.)
jree78 
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Posted 11/12/11
The Video for Beelzebub 42 is not Loading. There is no video.
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Posted 11/13/11 , edited 11/13/11
Just today I've started to receive the "black screen". I was watching X-Hunter-X and went to the next episode and it just wouldn't play. Now no other anime will play for me and I just get the black screen. I've never had this issue before. Sure sometimes it will mess up, but normally a refresh will fix that. I can't get this to stop at all. I restarted my computer, and was able to play the episodes again. I watched episode 6, and then the videos stopped working again when i went to episode 7. Is this an IP issue? I've tried on both IE and Google chrome and it won't work on either. Please help.

[URL=http://www.speedtest.net]


[URL=http://www.pingtest.net]


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Administrator.Devin-PC>nslookup crunchy.fcod.llnwd.net
Server: UnKnown
Address: 192.168.1.1

Non-authoritative answer:
Name: crunchy.fcod.llnwd.net
Addresses: 68.142.94.170
68.142.93.99


C:\Users\Administrator.Devin-PC>ping crunchy.fcod.llnwd.net

Pinging crunchy.fcod.llnwd.net [64.94.107.54] with 32 bytes of data:
Reply from 64.94.107.54: bytes=32 time=19ms TTL=52
Reply from 64.94.107.54: bytes=32 time=21ms TTL=52
Reply from 64.94.107.54: bytes=32 time=16ms TTL=52
Reply from 64.94.107.54: bytes=32 time=23ms TTL=52

Ping statistics for 64.94.107.54:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 23ms, Average = 19ms

C:\Users\Administrator.Devin-PC>
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Posted 11/19/11 , edited 11/23/11

zarien88 wrote:

Just today I've started to receive the "black screen". I was watching X-Hunter-X and went to the next episode and it just wouldn't play. Now no other anime will play for me and I just get the black screen. I've never had this issue before. Sure sometimes it will mess up, but normally a refresh will fix that. I can't get this to stop at all. I restarted my computer, and was able to play the episodes again. I watched episode 6, and then the videos stopped working again when i went to episode 7. Is this an IP issue? I've tried on both IE and Google chrome and it won't work on either. Please help.


I am having the same issue my rig is as follows:

Windows 7 Home Premium
64-Bit OS





Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ira>nslookup crunchy.fcod.llnwd.net
Server: UnKnown
Address: 192.168.1.1

Non-authoritative answer:
Name: crunchy.fcod.llnwd.net
Address: 64.94.107.50


C:\Users\Ira>ping crunchy.fcod.llnwd.net

Pinging crunchy.fcod.llnwd.net [64.94.107.50] with 32 bytes of data:
Reply from 64.94.107.50: bytes=32 time=36ms TTL=50
Reply from 64.94.107.50: bytes=32 time=31ms TTL=50
Reply from 64.94.107.50: bytes=32 time=31ms TTL=50
Reply from 64.94.107.50: bytes=32 time=33ms TTL=50

Ping statistics for 64.94.107.50:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 36ms, Average = 32ms

C:\Users\Ira>tracert crunchy.fcod.llnwd.net

Tracing route to crunchy.fcod.llnwd.net [64.94.107.50]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 7 ms 10.242.14.1
3 15 ms 10 ms 13 ms tge3-16.phrrtx6b-er03.texas.rr.com [66.68.192.40
]
4 13 ms 22 ms 24 ms te7-1-0.phrrtxhe-rtr2.rgv.rr.com [66.68.192.47]

5 22 ms 23 ms 23 ms gig1-2-0.hstntxl3-rtr1.texas.rr.com [72.179.205.
126]
6 24 ms 18 ms 20 ms ae-4-0.cr0.hou30.tbone.rr.com [66.109.6.54]
7 25 ms 26 ms 30 ms ae-0-0.pr0.dfw10.tbone.rr.com [66.109.6.181]
8 62 ms 24 ms 23 ms 66.109.9.214
9 33 ms 33 ms 31 ms 206.165.73.86
10 33 ms 34 ms 36 ms border10.ge5-2-bbnet1.hou.pnap.net [216.52.168.1
9]
11 36 ms 30 ms 31 ms quantcast-20.border10.hou.pnap.net [66.150.142.2
02]
12 32 ms 31 ms 31 ms pixel.quantserve.com [64.94.107.50]

Trace complete.

C:\Users\Ira>


I know this is not an issue with my internet connection because using the Naruto Shippuden app on my Galaxy S with WiFi on my home internet allows me to watch all the episodes but not on my PC and it is happening on another PC i have in the house. One PC is wired and the other is wireless.

Edit: I got the complete form as asked. I am still getting the black screen but no episode. Some days it does not have any problems and some days it is one episode at a time after every restart.
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Posted 11/22/11
Hello, for several weeks I have been having increasing problems with video playback. I does not seem to be a network or device problem, as it is consistent on my iphone 4, ipad, and


MacBook Pro
Intel Core 2 Duo 2.4 GHz
NVIDIA GeForce 8600M GT
4 gigs ram
safari, and firefox


I have had none of these ad problems, however, my video will play fine for a few minutes, then it will freeze. to solve it temporarily I have to go back a while in the video, it sometimes fixes it, sometimes it gets worse. when this happens on my iphone/ipad, i have to restart the app, thus losing my place.

crunchyroll is my main anime source (with usually the best quality), and this is getting very annoying. it can take 10 extra minutes to watch one episode by having to go back and wait.

so far as I can tell, it doesnt matter what video quality, device, my network status, etc im using, because it happens no matter where I use the site/app

please help, i cant get my anime fix like this!

Ender
The Wise Wizard
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Posted 11/23/11

Ender143 wrote:

Hello, for several weeks I have been having increasing problems with video playback. I does not seem to be a network or device problem, as it is consistent on my iphone 4, ipad, and

You said it doesn't seem to be a network problem, but have you tried it with one of those devices at a friend's house, open Wi-Fi spot, etc. (preferably on a different ISP)?

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Posted 11/23/11
Hey all,

I've been experiencing this same "black screen" problem. I haven't posted about it because it seemed to be a popular problem. I'm a paying member so I don't have to worry about the ads interrupting, but I've been anime-less for almost two weeks now. Have any of the admins come across this problem at home or from a friend? If I wasn't a paying member I probably wouldn't speak up, but I'm just curious as to what we can expect in the future.

Thanks for your time everyone. I love the speed, accuracy, and breadth of this site. I look forward to hearing from you.
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