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Help with Video Playback Problems
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24 / M / Raccoon City
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Posted 7/18/12

Bjaker wrote:



I'm after our Ops guy to do an update to our Global IP list as well.
Apologies this is being a hassle.


Still no luck, my membership/subscription is about to expire, I don't see a reason for renewing my membership/subscription, this problem really did spring up at the wrong time too since Nakaimo - My Little Sister is Among Them was just announced on Crunchyroll in addition to the some newly released anime.

As a last ditch effort, can CR correct this error specifically as in manually redirect my IP address to the US region or something of that matter. I really don't want to end my membership/subscription but CR will be of little use to me if this error persist.

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Bjaker 
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33 / M / San Francisco
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Posted 7/19/12


I've just cancelled recurring payments on your account and gifted you a 30 day membership.
Apologies that it hasn't been corrected yet but I'm really grilling Dev to update our IP lists.
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24 / M / Raccoon City
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Posted 7/19/12 , edited 7/19/12

Bjaker wrote:



I've just cancelled recurring payments on your account and gifted you a 30 day membership.
Apologies that it hasn't been corrected yet but I'm really grilling Dev to update our IP lists.



YAHOO!!!!! *flips multiple tables happily*, the problem got solved. Thank You TheAncientOne and Bjaker for your support. Now it's time for me to watch Anohana...
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Bjaker 
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33 / M / San Francisco
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Posted 7/20/12


ISP list was updated yesterday.
Glad to hear that things are working now.
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31 / M
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Posted 7/20/12
Pardon my brief return to this thread, but I wanted to share an epic fix I pulled with my shoddy network speeds.

The following android app, which requires rooting your phone, managed to boost my speeds to where I've no more buffer issues, and actually increased my download speed to 7x what it was!

https://play.google.com/store/apps/details?id=provision.netspeed.optimizer&hl=en

Again, requires your phone to be rooted to work. Anyone who doesn't know what rooting is (or values their phone warranty) might have to steer clear and just stick to hopping on wifi hotspots where possible.

So now I can go enjoy my lunch at Subway while checking out the new Summer anime titles. Good times again!
15216 cr points
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25 / F / Florida
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Posted 7/26/12
Hello

I rebooted my computer a couple of weeks ago and I have not been able to watch videos since. I used Google Chrome and when the video plays its kind of choppy. I checked the Graphics card and repeatedly checked flash.




Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mary>nslookup crunchy.fcod.llnwd.net
Server: home
Address: 192.168.1.254

*** home can't find crunchy.fcod.llnwd.net: Non-existent domain

C:\Users\Mary>ping crunchy.fcod.llnwd.net
Ping request could not find host crunchy.fcod.llnwd.net. Please check the name a
nd try again.

C:\Users\Mary>tracert crunchy.fcod.llnwd.net
Unable to resolve target system name crunchy.fcod.llnwd.net.

C:\Users\Mary>
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Bjaker 
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33 / M / San Francisco
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Posted 7/27/12


Can you try rebooting your router?
15216 cr points
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25 / F / Florida
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Posted 7/27/12

Bjaker wrote:



Can you try rebooting your router?


How do I go about doing that?
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Bjaker 
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33 / M / San Francisco
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Posted 7/27/12


Unplug your router and let it stay off for a few minutes, then plug it back in.
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25 / F / Florida
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Posted 7/27/12

Bjaker wrote:



Unplug your router and let it stay off for a few minutes, then plug it back in.

Did not work
The Wise Wizard
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53 / M / U.S.A.
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Posted 7/27/12

mary_88 post">wrote:
I rebooted my computer a couple of weeks ago and I have not been able to watch videos since. I used Google Chrome and when the video plays its kind of choppy. I checked the Graphics card and repeatedly checked flash.

To clarify, when you say "rebooted", do you mean that you simply restarted your computer, or do you mean something more, such as re-installing the operating system?

The reason I ask is that while I know some people keep their system on 24/7, meaning rebooting only once in two weeks would not be unusual, but I also know people sometimes use the incorrect terminology.

Is Crunchyroll the only site that uses Flash video that you are experiencing a problem with (i.e., are YouTube, Hulu, etc. working without problem)? FYI, Netflix uses Silverlight, not Flash, so it working fine would not necessarily be relevant.

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25 / F / Florida
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Posted 7/28/12

TheAncientOne wrote:


mary_88 post">wrote:
I rebooted my computer a couple of weeks ago and I have not been able to watch videos since. I used Google Chrome and when the video plays its kind of choppy. I checked the Graphics card and repeatedly checked flash.

To clarify, when you say "rebooted", do you mean that you simply restarted your computer, or do you mean something more, such as re-installing the operating system?

The reason I ask is that while I know some people keep their system on 24/7, meaning rebooting only once in two weeks would not be unusual, but I also know people sometimes use the incorrect terminology.

Is Crunchyroll the only site that uses Flash video that you are experiencing a problem with (i.e., are YouTube, Hulu, etc. working without problem)? FYI, Netflix uses Silverlight, not Flash, so it working fine would not necessarily be relevant.



I mean I had a virus so I reinstalled Windows 7. Youtube works fine as well as other websites with video.
The Wise Wizard
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53 / M / U.S.A.
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Posted 7/28/12

mary_88 wrote:
I mean I had a virus so I reinstalled Windows 7. Youtube works fine as well as other websites with video.

By any chance did you have your DNS set to OpenDNS or Google Public DNS before?

15216 cr points
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25 / F / Florida
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Posted 7/28/12

TheAncientOne wrote:


mary_88 wrote:
I mean I had a virus so I reinstalled Windows 7. Youtube works fine as well as other websites with video.

By any chance did you have your DNS set to OpenDNS or Google Public DNS before?



??? what does this mean?
The Wise Wizard
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53 / M / U.S.A.
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Posted 7/28/12

mary_88 wrote:
??? what does this mean?

CR often advises people to try changing their DNS to something different if they have streaming issues. If you had that done before, re-installing Windows would have wiped out those settings. You can click on the orange links to see the instructions for either service to change your DNS to use that service. (CR typically recommends Google Public DNS if you are in North America).

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