Help with Video Playback Problems

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Post Reply Help with Video Playback Problems

PhoenixBlaze 23939 cr points Send Message: 23 / M / Raccoon City Offline	Permalink Reply Quote Posted 7/18/12 Bjaker wrote: Spoiler Alert! Click to show or hide PhoenixBlaze wrote: TheAncientOne wrote: PhoenixBlaze wrote: I resetted my router, I'm still getting the same thing. I'll try logging in and out a few more times. On my end, I've tried ipconfig/release and renew and flushdns on the command program(cmd.exe), I've also deleted my history, cookies, etc on Internet Explorer. Try powering off your cable or DSL modem for about 5-20 minutes, which hopefully will be long enough it will be assigned a new IP address. That has worked for a couple of other people that have had this problem recently. You can verify if you've been assigned a new IP address by vistiing a site like IP Chicken before you turn off you modem and again afterward, to confirm if the IP addresses displayed each time are different. I tried it today; still got the same IP address. I changed my IPv4 address in addition to that but that didn't do anything. Edit: I tried accessing CR via iPod Touch, CR Region Detection shows that I am in Germany there as well. Doesnt' every device(laptop, mobile device) has their own IP address? I'm after our Ops guy to do an update to our Global IP list as well. Apologies this is being a hassle. Still no luck, my membership/subscription is about to expire, I don't see a reason for renewing my membership/subscription, this problem really did spring up at the wrong time too since Nakaimo - My Little Sister is Among Them was just announced on Crunchyroll in addition to the some newly released anime. As a last ditch effort, can CR correct this error specifically as in manually redirect my IP address to the US region or something of that matter. I really don't want to end my membership/subscription but CR will be of little use to me if this error persist.
	Report to Moderator SCHOOL DAYS HQ ENGLISH (SUB) VERSION - 77% of the Game Completed
Customer Support Manager Bjaker 20720 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 7/19/12 Spoiler Alert! Click to show or hide PhoenixBlaze wrote: Bjaker wrote: Spoiler Alert! Click to show or hide PhoenixBlaze wrote: TheAncientOne wrote: PhoenixBlaze wrote: I resetted my router, I'm still getting the same thing. I'll try logging in and out a few more times. On my end, I've tried ipconfig/release and renew and flushdns on the command program(cmd.exe), I've also deleted my history, cookies, etc on Internet Explorer. Try powering off your cable or DSL modem for about 5-20 minutes, which hopefully will be long enough it will be assigned a new IP address. That has worked for a couple of other people that have had this problem recently. You can verify if you've been assigned a new IP address by vistiing a site like IP Chicken before you turn off you modem and again afterward, to confirm if the IP addresses displayed each time are different. I tried it today; still got the same IP address. I changed my IPv4 address in addition to that but that didn't do anything. Edit: I tried accessing CR via iPod Touch, CR Region Detection shows that I am in Germany there as well. Doesnt' every device(laptop, mobile device) has their own IP address? I'm after our Ops guy to do an update to our Global IP list as well. Apologies this is being a hassle. Still no luck, my membership/subscription is about to expire, I don't see a reason for renewing my membership/subscription, this problem really did spring up at the wrong time too since Nakaimo - My Little Sister is Among Them was just announced on Crunchyroll in addition to the some newly released anime. As a last ditch effort, can CR correct this error specifically as in manually redirect my IP address to the US region or something of that matter. I really don't want to end my membership/subscription but CR will be of little use to me if this error persist. I've just cancelled recurring payments on your account and gifted you a 30 day membership. Apologies that it hasn't been corrected yet but I'm really grilling Dev to update our IP lists.
	Report to Moderator Catching up. Please be patient.
PhoenixBlaze 23939 cr points Send Message: 23 / M / Raccoon City Offline	Permalink Reply Quote Posted 7/19/12, edited 7/19/12 Bjaker wrote: Spoiler Alert! Click to show or hide PhoenixBlaze wrote: Bjaker wrote: Spoiler Alert! Click to show or hide PhoenixBlaze wrote: TheAncientOne wrote: PhoenixBlaze wrote: I resetted my router, I'm still getting the same thing. I'll try logging in and out a few more times. On my end, I've tried ipconfig/release and renew and flushdns on the command program(cmd.exe), I've also deleted my history, cookies, etc on Internet Explorer. Try powering off your cable or DSL modem for about 5-20 minutes, which hopefully will be long enough it will be assigned a new IP address. That has worked for a couple of other people that have had this problem recently. You can verify if you've been assigned a new IP address by vistiing a site like IP Chicken before you turn off you modem and again afterward, to confirm if the IP addresses displayed each time are different. I tried it today; still got the same IP address. I changed my IPv4 address in addition to that but that didn't do anything. Edit: I tried accessing CR via iPod Touch, CR Region Detection shows that I am in Germany there as well. Doesnt' every device(laptop, mobile device) has their own IP address? I'm after our Ops guy to do an update to our Global IP list as well. Apologies this is being a hassle. Still no luck, my membership/subscription is about to expire, I don't see a reason for renewing my membership/subscription, this problem really did spring up at the wrong time too since Nakaimo - My Little Sister is Among Them was just announced on Crunchyroll in addition to the some newly released anime. As a last ditch effort, can CR correct this error specifically as in manually redirect my IP address to the US region or something of that matter. I really don't want to end my membership/subscription but CR will be of little use to me if this error persist. I've just cancelled recurring payments on your account and gifted you a 30 day membership. Apologies that it hasn't been corrected yet but I'm really grilling Dev to update our IP lists. YAHOO!!!!! flips multiple tables happily, the problem got solved. Thank You TheAncientOne and Bjaker for your support. Now it's time for me to watch Anohana...
	Report to Moderator SCHOOL DAYS HQ ENGLISH (SUB) VERSION - 77% of the Game Completed
Customer Support Manager Bjaker 20720 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 7/20/12 Spoiler Alert! Click to show or hide PhoenixBlaze wrote: Bjaker wrote: Spoiler Alert! Click to show or hide PhoenixBlaze wrote: Bjaker wrote: Spoiler Alert! Click to show or hide PhoenixBlaze wrote: TheAncientOne wrote: PhoenixBlaze wrote: I resetted my router, I'm still getting the same thing. I'll try logging in and out a few more times. On my end, I've tried ipconfig/release and renew and flushdns on the command program(cmd.exe), I've also deleted my history, cookies, etc on Internet Explorer. Try powering off your cable or DSL modem for about 5-20 minutes, which hopefully will be long enough it will be assigned a new IP address. That has worked for a couple of other people that have had this problem recently. You can verify if you've been assigned a new IP address by vistiing a site like IP Chicken before you turn off you modem and again afterward, to confirm if the IP addresses displayed each time are different. I tried it today; still got the same IP address. I changed my IPv4 address in addition to that but that didn't do anything. Edit: I tried accessing CR via iPod Touch, CR Region Detection shows that I am in Germany there as well. Doesnt' every device(laptop, mobile device) has their own IP address? I'm after our Ops guy to do an update to our Global IP list as well. Apologies this is being a hassle. Still no luck, my membership/subscription is about to expire, I don't see a reason for renewing my membership/subscription, this problem really did spring up at the wrong time too since Nakaimo - My Little Sister is Among Them was just announced on Crunchyroll in addition to the some newly released anime. As a last ditch effort, can CR correct this error specifically as in manually redirect my IP address to the US region or something of that matter. I really don't want to end my membership/subscription but CR will be of little use to me if this error persist. I've just cancelled recurring payments on your account and gifted you a 30 day membership. Apologies that it hasn't been corrected yet but I'm really grilling Dev to update our IP lists. YAHOO!!!!! flips multiple tables happily, the problem got solved. Thank You TheAncientOne and Bjaker for your support. Now it's time for me to watch Anohana... ISP list was updated yesterday. Glad to hear that things are working now.
	Report to Moderator Catching up. Please be patient.
NeoPhoenixTE 14020 cr points Send Message: 30 / M Offline	Permalink Reply Quote Posted 7/20/12 Pardon my brief return to this thread, but I wanted to share an epic fix I pulled with my shoddy network speeds. The following android app, which requires rooting your phone, managed to boost my speeds to where I've no more buffer issues, and actually increased my download speed to 7x what it was! https://play.google.com/store/apps/details?id=provision.netspeed.optimizer&hl=en Again, requires your phone to be rooted to work. Anyone who doesn't know what rooting is (or values their phone warranty) might have to steer clear and just stick to hopping on wifi hotspots where possible. So now I can go enjoy my lunch at Subway while checking out the new Summer anime titles. Good times again!
	Report to Moderator Bandai marathon, BRB
mary_88 10210 cr points Send Message: 24 / F / Florida Offline	Permalink Reply Quote Posted 7/26/12 Hello I rebooted my computer a couple of weeks ago and I have not been able to watch videos since. I used Google Chrome and when the video plays its kind of choppy. I checked the Graphics card and repeatedly checked flash. Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Mary>nslookup crunchy.fcod.llnwd.net Server: home Address: 192.168.1.254 *** home can't find crunchy.fcod.llnwd.net: Non-existent domain C:\Users\Mary>ping crunchy.fcod.llnwd.net Ping request could not find host crunchy.fcod.llnwd.net. Please check the name a nd try again. C:\Users\Mary>tracert crunchy.fcod.llnwd.net Unable to resolve target system name crunchy.fcod.llnwd.net. C:\Users\Mary>
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Customer Support Manager Bjaker 20720 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 7/27/12 Spoiler Alert! Click to show or hide mary_88 wrote: Hello I rebooted my computer a couple of weeks ago and I have not been able to watch videos since. I used Google Chrome and when the video plays its kind of choppy. I checked the Graphics card and repeatedly checked flash. Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Mary>nslookup crunchy.fcod.llnwd.net Server: home Address: 192.168.1.254 *** home can't find crunchy.fcod.llnwd.net: Non-existent domain C:\Users\Mary>ping crunchy.fcod.llnwd.net Ping request could not find host crunchy.fcod.llnwd.net. Please check the name a nd try again. C:\Users\Mary>tracert crunchy.fcod.llnwd.net Unable to resolve target system name crunchy.fcod.llnwd.net. C:\Users\Mary> Can you try rebooting your router?
	Report to Moderator Catching up. Please be patient.
mary_88 10210 cr points Send Message: 24 / F / Florida Offline	Permalink Reply Quote Posted 7/27/12 Bjaker wrote: Spoiler Alert! Click to show or hide mary_88 wrote: Hello I rebooted my computer a couple of weeks ago and I have not been able to watch videos since. I used Google Chrome and when the video plays its kind of choppy. I checked the Graphics card and repeatedly checked flash. Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Mary>nslookup crunchy.fcod.llnwd.net Server: home Address: 192.168.1.254 *** home can't find crunchy.fcod.llnwd.net: Non-existent domain C:\Users\Mary>ping crunchy.fcod.llnwd.net Ping request could not find host crunchy.fcod.llnwd.net. Please check the name a nd try again. C:\Users\Mary>tracert crunchy.fcod.llnwd.net Unable to resolve target system name crunchy.fcod.llnwd.net. C:\Users\Mary> Can you try rebooting your router? How do I go about doing that?
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Customer Support Manager Bjaker 20720 cr points Send Message: 32 / M / San Francisco Offline	Permalink Reply Quote Posted 7/27/12 Spoiler Alert! Click to show or hide mary_88 wrote: Bjaker wrote: Spoiler Alert! Click to show or hide mary_88 wrote: Hello I rebooted my computer a couple of weeks ago and I have not been able to watch videos since. I used Google Chrome and when the video plays its kind of choppy. I checked the Graphics card and repeatedly checked flash. Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Mary>nslookup crunchy.fcod.llnwd.net Server: home Address: 192.168.1.254 *** home can't find crunchy.fcod.llnwd.net: Non-existent domain C:\Users\Mary>ping crunchy.fcod.llnwd.net Ping request could not find host crunchy.fcod.llnwd.net. Please check the name a nd try again. C:\Users\Mary>tracert crunchy.fcod.llnwd.net Unable to resolve target system name crunchy.fcod.llnwd.net. C:\Users\Mary> Can you try rebooting your router? How do I go about doing that? Unplug your router and let it stay off for a few minutes, then plug it back in.
	Report to Moderator Catching up. Please be patient.
mary_88 10210 cr points Send Message: 24 / F / Florida Offline	Permalink Reply Quote Posted 7/27/12 Bjaker wrote: Spoiler Alert! Click to show or hide mary_88 wrote: Bjaker wrote: Spoiler Alert! Click to show or hide mary_88 wrote: Hello I rebooted my computer a couple of weeks ago and I have not been able to watch videos since. I used Google Chrome and when the video plays its kind of choppy. I checked the Graphics card and repeatedly checked flash. Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Mary>nslookup crunchy.fcod.llnwd.net Server: home Address: 192.168.1.254 *** home can't find crunchy.fcod.llnwd.net: Non-existent domain C:\Users\Mary>ping crunchy.fcod.llnwd.net Ping request could not find host crunchy.fcod.llnwd.net. Please check the name a nd try again. C:\Users\Mary>tracert crunchy.fcod.llnwd.net Unable to resolve target system name crunchy.fcod.llnwd.net. C:\Users\Mary> Can you try rebooting your router? How do I go about doing that? Unplug your router and let it stay off for a few minutes, then plug it back in. Did not work
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TheAncientOne 51269 cr points Send Message: 52 / M / U.S.A. Offline	Permalink Reply Quote Posted 7/27/12 mary_88 post">wrote: I rebooted my computer a couple of weeks ago and I have not been able to watch videos since. I used Google Chrome and when the video plays its kind of choppy. I checked the Graphics card and repeatedly checked flash. To clarify, when you say "rebooted", do you mean that you simply restarted your computer, or do you mean something more, such as re-installing the operating system? The reason I ask is that while I know some people keep their system on 24/7, meaning rebooting only once in two weeks would not be unusual, but I also know people sometimes use the incorrect terminology. Is Crunchyroll the only site that uses Flash video that you are experiencing a problem with (i.e., are YouTube, Hulu, etc. working without problem)? FYI, Netflix uses Silverlight, not Flash, so it working fine would not necessarily be relevant.
	Report to Moderator Yes, that's my real age.
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mary_88 10210 cr points Send Message: 24 / F / Florida Offline	Permalink Reply Quote Posted 7/28/12 TheAncientOne wrote: mary_88 post">wrote: I rebooted my computer a couple of weeks ago and I have not been able to watch videos since. I used Google Chrome and when the video plays its kind of choppy. I checked the Graphics card and repeatedly checked flash. To clarify, when you say "rebooted", do you mean that you simply restarted your computer, or do you mean something more, such as re-installing the operating system? The reason I ask is that while I know some people keep their system on 24/7, meaning rebooting only once in two weeks would not be unusual, but I also know people sometimes use the incorrect terminology. Is Crunchyroll the only site that uses Flash video that you are experiencing a problem with (i.e., are YouTube, Hulu, etc. working without problem)? FYI, Netflix uses Silverlight, not Flash, so it working fine would not necessarily be relevant. I mean I had a virus so I reinstalled Windows 7. Youtube works fine as well as other websites with video.
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TheAncientOne 51269 cr points Send Message: 52 / M / U.S.A. Offline	Permalink Reply Quote Posted 7/28/12 mary_88 wrote: I mean I had a virus so I reinstalled Windows 7. Youtube works fine as well as other websites with video. By any chance did you have your DNS set to OpenDNS or Google Public DNS before?
	Report to Moderator Yes, that's my real age.
mary_88 10210 cr points Send Message: 24 / F / Florida Offline	Permalink Reply Quote Posted 7/28/12 TheAncientOne wrote: mary_88 wrote: I mean I had a virus so I reinstalled Windows 7. Youtube works fine as well as other websites with video. By any chance did you have your DNS set to OpenDNS or Google Public DNS before? ??? what does this mean?
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TheAncientOne 51269 cr points Send Message: 52 / M / U.S.A. Offline	Permalink Reply Quote Posted 7/28/12 mary_88 wrote: ??? what does this mean? CR often advises people to try changing their DNS to something different if they have streaming issues. If you had that done before, re-installing Windows would have wiped out those settings. You can click on the orange links to see the instructions for either service to change your DNS to use that service. (CR typically recommends Google Public DNS if you are in North America).
	Report to Moderator Yes, that's my real age.

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