First  Prev  55  56  57  58  59  60  61  62  63  64  65  66  67  68  69  70  71  Next  Last
Help with Video Playback Problems
16029 cr points
Send Message: Send PM GB Post
21 / Toronto, Canada
Offline
Posted 10/5/12 , edited 10/5/12
Having trouble streaming in 1080P, not quite sure what the problem is but it gets VERY choppy at points, and sometimes it will stop completely and need to be either refreshed or ill need to click back a few seconds, it differs, sometimes its terrible other times its bearable but noticable still.
Ive really only watched bleach on this site so far and ive used firefox and chrome, happens on both but im using chrome currently.

PC Specs:
Windows7 (64 Bit)
Google Chrome
Intel i5 760 @ 2.80GHZ (Quad Core) Overclocked to 3.8 GHZ
Nvidia GTX 460
4GB DDR3 Ram
819 GB Free on my C drive
Flash Version: 11.3.31.331




[URL=http://www.speedtest.net]
[URL=http://www.pingtest.net]


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>nslookup crunchy.fcod.llnwd.net
Server: resolver1.opendns.com
Address: 208.67.222.222

Non-authoritative answer:
Name: crunchy.fcod.llnwd.net.home
Address: 67.215.65.132

C:\Users\Chris>ping crunchy.fcod.llnwd.net

Pinging crunchy.fcod.llnwd.net [67.215.65.132] with 32 bytes of data:
Reply from 67.215.65.132: bytes=32 time=48ms TTL=53
Reply from 67.215.65.132: bytes=32 time=49ms TTL=53
Reply from 67.215.65.132: bytes=32 time=52ms TTL=53
Reply from 67.215.65.132: bytes=32 time=52ms TTL=53

Ping statistics for 67.215.65.132:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 52ms, Average = 50ms

C:\Users\Chris>tracert crunchy.fcod.llnwd.net

Tracing route to crunchy.fcod.llnwd.net [67.215.65.132]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms GATEWAY [192.168.2.1]
2 13 ms 14 ms 78 ms bas1-toronto35_lo0_SYMP.net.bell.ca [64.230.197.
214]
3 12 ms 11 ms 12 ms core1-toronto63_13-1-1_144.net.bell.ca [64.230.1
39.209]
4 22 ms 22 ms 24 ms bx4-chicagodt_xe0-1-1-0.net.bell.ca [64.230.186.
110]
5 22 ms 22 ms 23 ms Verio-Peering.net.bell.ca [64.230.186.218]
6 33 ms 24 ms 24 ms ae-7.r21.chcgil09.us.bb.gin.ntt.net [129.250.4.2
01]
7 51 ms 50 ms 51 ms ae-4.r21.dllstx09.us.bb.gin.ntt.net [129.250.2.2
00]
8 48 ms 45 ms 48 ms ae-2.r01.dllstx04.us.bb.gin.ntt.net [129.250.2.1
99]
9 74 ms 50 ms 50 ms ge-0-7-0-3.r01.dllstx04.us.ce.gin.ntt.net [157.2
38.224.198]
10 52 ms 55 ms 50 ms hit-nxdomain.opendns.com [67.215.65.132]




Any Help?

Edit: And im on Open DNS as well
The Wise Wizard
72324 cr points
Send Message: Send PM GB Post
53 / M / U.S.A.
Offline
Posted 10/5/12

Test_Genesis wrote:
Any Help?

Edit: And im on Open DNS as well

Try changing to Google Open DNS (or any other DNS), restart Windows, and see if the problem persists.

I used OpenDNS for a long time, had no problems for a long time, starting having some issues, switched to Google Open DNS, and when I was having some minor issues with CR but more substantial ones with another service, ran GRC's DNS benchmark, selected the DNS with the lowest uncached response (which was one from my ISP, but not the one closest to me), and have had smooth sailing ever since.
10014 cr points
Send Message: Send PM GB Post
20 / M
Offline
Posted 10/13/12

Bjaker wrote:



Can you reach out to me with the 'Contact Us' link so I can help troubleshoot?


Its been nearly two and a half months since I last received a reply from you, so should I even expect to get any replies anymore?
I hope you do understand that this is affecting a lot to my viewing experience, and I would very much like to get this problem fixed in the near future.
Vegetable Support Manager
Bjaker 
35285 cr points
Send Message: Send PM GB Post
33 / M / San Francisco
Offline
Posted 10/13/12


My apologies!
I had asked a colleague to take a look at your test results and he ran pings against the server you are streaming from and there were some weird hiccups.
He had asked Operations to check into contacting Akamai to see if there was something wrong.
I just pulled up the thread and it looks like nothing had been done after that email so I've asked them to look into it again.
11 cr points
Send Message: Send PM GB Post
Offline
Posted 10/22/12 , edited 10/22/12
My issue is whenever I'm watching a video about half way through at the 2 ad that pauses the video the first add in it is fine but then the second ad comes up and it says "please select your video if you do not select one then one will be selected for you in 5 seconds" a timer starts at the bottom and when it goes to zero nothing happens the video gets stuck on that ad and no matter what i try i can't continue watching so far it seems to be happening on everything i watch
Vegetable Support Manager
Bjaker 
35285 cr points
Send Message: Send PM GB Post
33 / M / San Francisco
Offline
Posted 10/22/12


Can you please give me more information about the ad itself?

What does it give you the choice of?
URL on it?
Can you take a screenshot the next time this happens?
33214 cr points
Send Message: Send PM GB Post
21 / M / CA
Offline
Posted 10/22/12 , edited 10/22/12
Hi! Here are my specs first of all:

Macbook 2012 15"
Software: OS X 10.8.2
Web browser: Safari
Processor: 2.3 GHz Intel Core i7
Memory: 4 GB 1600 MHz DDR3
Graphics: Intel HD Graphics 4000 384 MB

Having trouble running even 720p videos on Crunchyroll lately. Videos are very choppy if I don't let them load, which is also very slow, and sometimes stop all together. Lately, I have reverting to lower qualities 420p and the SD which are a bit better but not much. I have a very hard time believing that my Macbook Pro cannot stream a video in 480p quality. I am having no such issues with Youtube or any other video streaming site so I don't think its my internet connection or router, however, I ran the tests just to be sure. Here are the results:

[URL=http://www.pingtest.net]

[URL=http://www.speedtest.net]

Ping Test:

Ping has started…

PING crunchy.fcod.llnwd.net (67.215.65.145): 56 data bytes
64 bytes from 67.215.65.145: icmp_seq=0 ttl=57 time=19.804 ms
64 bytes from 67.215.65.145: icmp_seq=1 ttl=57 time=28.126 ms
64 bytes from 67.215.65.145: icmp_seq=2 ttl=57 time=26.916 ms
64 bytes from 67.215.65.145: icmp_seq=3 ttl=57 time=21.839 ms

--- crunchy.fcod.llnwd.net ping statistics ---
4 packets transmitted, 4 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 19.804/24.171/28.126/3.453 ms

TraceRoute:

Traceroute has started…

traceroute to crunchy.fcod.llnwd.net (67.215.65.145), 64 hops max, 72 byte packets
1 174.62.122.1 (174.62.122.1) 570.878 ms 95.047 ms 66.727 ms
2 te-7-5-ur01.sanrafael.ca.sfba.comcast.net (68.85.100.145) 9.932 ms 13.365 ms 9.081 ms
3 te-1-8-0-0-ar01.sfsutro.ca.sfba.comcast.net (68.85.154.178) 15.471 ms 15.982 ms 19.674 ms
4 he-3-9-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.91.45) 18.853 ms 12.884 ms 12.447 ms
5 xe-4-3-2.edge1.sanjose1.level3.net (4.71.118.53) 13.300 ms 12.948 ms 14.587 ms
6 vlan60.csw1.sanjose1.level3.net (4.69.152.62) 14.558 ms 41.618 ms 13.225 ms
7 ae-61-61.ebr1.sanjose1.level3.net (4.69.153.1) 13.784 ms 14.738 ms 13.158 ms
8 ae-2-2.ebr3.losangeles1.level3.net (4.69.132.10) 22.231 ms 21.573 ms 21.011 ms
9 ae-83-83.csw3.losangeles1.level3.net (4.69.137.42) 24.983 ms 26.947 ms 23.417 ms
10 ae-3-80.edge6.losangeles1.level3.net (4.69.144.142) 23.711 ms 25.167 ms 21.483 ms
11 splice-comm.edge6.losangeles1.level3.net (4.71.32.78) 20.389 ms 21.327 ms 20.767 ms
12 67.215.65.145 (67.215.65.145) 21.981 ms 21.284 ms 21.529 ms
Vegetable Support Manager
Bjaker 
35285 cr points
Send Message: Send PM GB Post
33 / M / San Francisco
Offline
Posted 10/24/12 , edited 10/24/12


You are streaming from Canada to California.

Try changing your DNS to see if that helps.
33214 cr points
Send Message: Send PM GB Post
21 / M / CA
Offline
Posted 10/24/12 , edited 10/24/12

Bjaker wrote:



You are streaming from Canada to California.

Try changing your DNS to see if that helps.



Think you may have quoted the wrong response. I am not streaming from Canada, but from San Francisco where the CR headquarters are located. Just in case, I changed my DNS to Googles Public DNS and it didn't bring any noticable results. I stream videos all the time from many places and this is the only site that gives me this much trouble streaming a simple 720p videos. I don't even attempt 1080p, it takes me almost 40 minutes to get through 1 episode because all the starting, stopping, and choppiness. Very un-enjoyable :(

Vegetable Support Manager
Bjaker 
35285 cr points
Send Message: Send PM GB Post
33 / M / San Francisco
Offline
Posted 10/25/12


My apologies. I do a lot of things revolving around two digit country codes and I saw CA and my brain went 'Canada'.

Who is your internet provider?
Do you share the connection?
Is there heavy use going on by other people in your household?
33214 cr points
Send Message: Send PM GB Post
21 / M / CA
Offline
Posted 10/25/12

Bjaker wrote:



My apologies. I do a lot of things revolving around two digit country codes and I saw CA and my brain went 'Canada'.

Who is your internet provider?
Do you share the connection?
Is there heavy use going on by other people in your household?


ISP is Comcast and, yes, I do share connection but most of the time I am the only in the household using internet (usually late at night when everyone is asleep). The only other possibility of internet use besides myself is from the comcast DVR. Would watching a recording off comcast have any affect on the internet use in general?

Vegetable Support Manager
Bjaker 
35285 cr points
Send Message: Send PM GB Post
33 / M / San Francisco
Offline
Posted 10/25/12


I don't think that should affect playback at all.
Also, I use Comcast and don't have issues with 1080p Playback at home. Even though I tend to watch at 720.

What DNS are you currently using?
33214 cr points
Send Message: Send PM GB Post
21 / M / CA
Offline
Posted 10/25/12

Bjaker wrote:



I don't think that should affect playback at all.
Also, I use Comcast and don't have issues with 1080p Playback at home. Even though I tend to watch at 720.

What DNS are you currently using?


Well I'm was just using the DNS, 192.168.0, the one that came with the connection, but I have also tried using Google Public DNS but i didnt get much better results. Should I try to use a different one? If so, which one?
The Wise Wizard
72324 cr points
Send Message: Send PM GB Post
53 / M / U.S.A.
Offline
Posted 10/25/12

YuuTang wrote:
Well I'm was just using the DNS, 192.168.0, the one that came with the connection, but I have also tried using Google Public DNS but i didnt get much better results. Should I try to use a different one? If so, which one?

192.168.0.x would be whatever DNS is set in your router, as that is a local internet address (i.e., restricted only to private networks).

You could also try OpenDNS (208.67.222.222 and 208.67.220.220), but another alternative would be to run GRC's DNS Benchmark, and chose the server with the fastest performance. Personally, I recommend running the more complete test and choosing the one with the fastest uncached performance, but just picking the one fastest one overall from the quick test would be a good start.

33214 cr points
Send Message: Send PM GB Post
21 / M / CA
Offline
Posted 10/26/12

TheAncientOne wrote:


YuuTang wrote:
Well I'm was just using the DNS, 192.168.0, the one that came with the connection, but I have also tried using Google Public DNS but i didnt get much better results. Should I try to use a different one? If so, which one?

192.168.0.x would be whatever DNS is set in your router, as that is a local internet address (i.e., restricted only to private networks).

You could also try OpenDNS (208.67.222.222 and 208.67.220.220), but another alternative would be to run GRC's DNS Benchmark, and chose the server with the fastest performance. Personally, I recommend running the more complete test and choosing the one with the fastest uncached performance, but just picking the one fastest one overall from the quick test would be a good start.



Alright so I tested the different DNS servers but i got mixed results. First off, with the OpenDNS server, I got a mixed array of speeds ranging anywhere from 26mps on downloads to 34mps, which is slightly better than my old DNS. As for the ping test, it is showing somewhat lower ping comparatively.

OpenDNS:

[URL=http://www.speedtest.net]

[URL=http://www.pingtest.net]

As for the video playback results, I'm definitely seeing some improvement. The videos still randomly stop at certain points but very rarely and the choppiness has almost completely gone away! Really appreciate all the help! I'm completely satisfied with the results i got here, but how can I get them to run even smoother without those random stops?
First  Prev  55  56  57  58  59  60  61  62  63  64  65  66  67  68  69  70  71  Next  Last
You must be logged in to post.