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Help with Video Playback Problems
Zito 
46047 cr points
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26 / M / Bergen, Norway
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Posted 10/29/12 , edited 10/29/12


Hi

last couple of days i've been having the same issues that i see alot of other people have, the streaming videos in 720p and 1080p is very choppy, stops all the time, and sometimes i have to restart my browser or reload the page to get it to start again, only to have it start chopping almost immediatly and stopping short after..... again.

i've also tried both chrom and firefox ( even had a older version of flashplayer installed that was less buggy with some youtube stuff ) but nothing was any different....

My PC Specc:

Windows 7 64-bit
Mozilla Firefox version16.0.2
Flash version 11,4,402,287
Intel Core i7 CPU 970 3.20 GHz
2xNvidia GeForce GTX 580 (SLI)
6GB RAM
50,7 GB Free space on my OS Drive

[URL=http://www.speedtest.net]
[URL=http://www.pingtest.net]

Microsoft Windows [Versjon 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Med enerett.

C:\Users\Zito>nslookup crunchy.fcod.llnwd.net
Server: ns11.e.nsc.no
Address: 130.67.15.198

*** ns11.e.nsc.no kan ikke finne crunchy.fcod.llnwd.net: Non-existent domain

C:\Users\Zito>ping crunchy.fcod.llnwd.net
Ping-foresporsel kan ikke finne vert crunchy.fcod.llnwd.net. Kontroller navnet o
g prov på nytt. ( cannot find host )

C:\Users\Zito>tracert crunchy.fcod.llnwd.net
Kan ikke lose navn på målsystemet crunchy.fcod.llnwd.net ( can't trace )


Any ideas as to why this just startet happening ?? ;)

Edit: and i've tried the google open dns, nothing changed...... and i did find the failiure of the nslookup, ping and tracert kinda suspicious ;P

Thanks

-Zito
Arujei 
55114 cr points
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33 / M
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Posted 10/29/12
It happens at random times for me too. All my other video servers streaming HD to me work fine. Crunchy roll is the only one that ever craps out on me. Every time I complain they either blame the host or ignore me altogether. I worked in hosting so I can understand the things that can happen with congestion and just plain shitty hops. I've given up on complaining and just torrent the show I was trying to watch when it gets all shitty. I still wonder why I keep paying when I can pirate shit quicker and higher quality than I can view on here. Oh right I'm lazy.
Vegetable Support Manager
Bjaker 
33239 cr points
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33 / M / San Francisco
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Posted 10/29/12


Hi!

Everytime you email me, I respond.

You then -never- follow up with an email back to me to let me know that playback is still not working.

I'm sorry that 'it gets all shitty'.

If you want help, please respond to one of my emails.

-Baker
Arujei 
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33 / M
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Posted 10/29/12
I am surprised that someone did reply I never seen any responses. I'll give you guys a benefit of a doubt that Google ate my mail and keep a closer eye the next time I report something.
Queen of Support
starry 
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Posted 10/29/12

Arujei wrote:

I am surprised that someone did reply I never seen any responses. I'll give you guys a benefit of a doubt that Google ate my mail and keep a closer eye the next time I report something.


Baker did reply to all of your emails. I can pm you a screenshot if you like.
If you search for support@crunchyroll.com in your mailbox, I'm sure you'll find them.

Also, this is the one that we replied to: a****i@gmail.com

So.. stuttering/lagging issue? Let's try changing your DNS to see if that helps.

You can find complete instructions on how to change your DNS by using OpenDNS.com's all encompasing guide. I would try this first, as their servers are only in the USA and Europe. If this doesn't seem to help, you can try Google's Public DNS. Please let me know if this helps.

Thank you for supporting Crunchyroll and the Anime industry! Please feel free to contact us again if you have anymore questions or need help regarding the site.
The Wise Wizard
67651 cr points
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53 / M / U.S.A.
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Posted 10/29/12

YuuTang wrote:
Alright so I tested the different DNS servers but i got mixed results. First off, with the OpenDNS server, I got a mixed array of speeds ranging anywhere from 26mps on downloads to 34mps, which is slightly better than my old DNS. As for the ping test, it is showing somewhat lower ping comparatively.

OpenDNS:

{2 images omitted}

As for the video playback results, I'm definitely seeing some improvement. The videos still randomly stop at certain points but very rarely and the choppiness has almost completely gone away! Really appreciate all the help! I'm completely satisfied with the results i got here, but how can I get them to run even smoother without those random stops?

For some reason, I missed your response in my notifications, so my apologies for the delay in replying.

In my experience, OpenDNS and Google Open DNS are typically not the fastest DNS to use, although they are at least better maintained than some ISP domain name servers. When I ran the full GRC DNS benchmark (the one that takes 20+ minutes), my ISP's local DNS was the fastest cached result, but I noticed it was beaten in uncached results by another one, and that is the one I went with. It has given me the best performance thus far.

50745 cr points
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26 / M / San Antonio
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Posted 10/29/12

Arujei wrote:

I am surprised that someone did reply I never seen any responses. I'll give you guys a benefit of a doubt that Google ate my mail and keep a closer eye the next time I report something.


Check your spam folder. Gmail use to put email from support@crunchyroll.com into my spam folder until I added it to my contacts.

59044 cr points
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31 / Sydney, Australia
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Posted 10/31/12
Been having the same frequent pausing and stuttering issue as most others for the past few months on 1080p streams. Used to work with no issues. I've tried google and open dns and they haven't helped. The thing that I find suspicious is that I can't ping or perform a traceroute on crunchy.fcod.llnwd.net the same as Zito - comes up with unknown host. I tried to do the same while I was at office (different machine and internet connection) and got the same result. Could something be up with Akamai?

Specs below:

Mac OS Mountain Lion 10.8.2
Latest Chrome, Firefox, Safari (Chrome Version 22.0.1229.94)
Flash 11.4.402.287
2.8 GHz Core i7
ATI Radeon HD 4850 512M
12 GB RAM
653 GB free space

[URL=http://www.speedtest.net]

[URL=http://www.pingtest.net]
44190 cr points
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Posted 10/31/12 , edited 10/31/12
Ok, let's get this clear. The problems that everyone is having with the playback of 720p and 1080p streams is obviously Crunchyrolls fault, and has nothing to do with our internet connections or ping or anything like that.

It used to work fine a couple months ago if you had about 7MB/s or more, but now it doesn't. Want proof? I tested it on my colleges internet. They have 70Mb/s down and around 50Mb/s up. The ping is around 8ms. It still has exactly the same issues with video playback.

I wish that Crunchyroll would just fix this major problem instead of asking for pointless internet speeds and computer specifications. We all pay you money, you know? It's insulting.
Vegetable Support Manager
Bjaker 
33239 cr points
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33 / M / San Francisco
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Posted 10/31/12


Emailed you earlier. Please try those things out and let me know if they help.
32030 cr points
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33 / M
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Posted 11/2/12 , edited 11/2/12
i don't know if it is just me or not, but how do DNS servers affect streaming video,

they should just be used to get the servers IP address, after that i would suspect that all communications should be based from IP address directly, i would feel horrid for open dns if they would have to rout all that traffic from crunchy roll through there servers,

but yes i have been running into this trouble allot on my computer, not so much on my nexus 7, but the past few weeks for me on my computer have been murder to say the least.
59044 cr points
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31 / Sydney, Australia
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Posted 11/3/12
That's just the standard answer you'll get on here, notice that if that doesn't work you get no reply? I've been through this process once before about a year ago, was the same back then, change DNS server? After that you hear nothing from them. I threatened to end my sub back then but truth be told I've got no other alternative to Crunchy in Aus and the problem stopped as randomly as it began.

Here we are back again and as usual all I can hope for is that the problem will fix itself. Never ceases to amaze me how we're actually paying for this "service".
50745 cr points
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26 / M / San Antonio
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Posted 11/3/12 , edited 11/3/12

dissidence wrote:

i don't know if it is just me or not, but how do DNS servers affect streaming video,

they should just be used to get the servers IP address, after that i would suspect that all communications should be based from IP address directly, i would feel horrid for open dns if they would have to rout all that traffic from crunchy roll through there servers,

but yes i have been running into this trouble allot on my computer, not so much on my nexus 7, but the past few weeks for me on my computer have been murder to say the least.



If you are using a DNS with a slow responce, or one that actually does not respond 100% of the time (The reliability rate of a DNS), can effect your internet speed.

There is a DNS benchmarking program to help you find the fastest DNS server (usually the one closest to you) from GRC. http://www.grc.com/dns/benchmark.htm

Crunchyroll uses a content distribution company called Akamai to server videos to you. CDS servers are spread out all over the world, and the content getting to your computer is effected by the path it takes. Selecting the fastest DNS will help that content reach your computer faster.

I've been doing some research lately with the help of a friend of mine at Rackspace (basically just nagging him with questions after TAO brought to my attention the benchmark tool and pointed out some other things), and he pointed out to me that Google and OpenDNS are actually not the fastest. After running the DNS benchmark, it gave Google's DNS a reliability rating of only 95% (Which is actually low) for me, and it ranked it in 30th place for the fastest DNS near me.

45187 cr points
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M
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Posted 11/3/12

-Chris311- wrote:

If you are using a DNS with a slow responce, or one that actually does not respond 100% of the time (The reliability rate of a DNS), can effect your internet speed.




But in the case of 1-way streaming, it only matters if your application programmers have absolutely no clue about the concept of buffering.

Apart from initial startup time, it should have no effect if the bandwidth capability is there.
32030 cr points
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33 / M
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Posted 11/3/12
I understand how DNS will affect your browsing. I just don't see why it is always brought up has a solution. Once your computer has the IP address of any server it should only be getting in once when you type in the sites domain.

So if there doing domain look UP's during streaming. I will take my money elsewhere. That is very simply inexcusably poor design

There should not be that big of a correlation between your download speeds and DNS server lookups apart from the initial look up
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