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Help with Video Playback Problems
39133 cr points
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M / North Europe Some...
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Posted 11/17/12
when will CR fix buffering and a option to set it to the user prefered setting?
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39 / M / Right behind you!
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Posted 11/17/12
OK, I'm not having any problems but can anyone answer me why when I run nslookup, only OpenDNS seems to resolve crunchy.fcod.llnwd.net? Every other DNS provider I use, including my own that I maintain, shows 'can't find crunchy.fcod.llnwd.net: Non-existent domain', even when the site is working perfectly for me?
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32 / Sydney, Australia
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Posted 11/17/12
I have the same issue in terms of not being able to resolve crunchy - only OpenDNS can. Main difference being I still have the freezing/buffering issue. Changing DNS didn't do anything other than being able to resolve crunchy.fcod.llnwd.net - in fact playback got even worse.
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32 / Sydney, Australia
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Posted 11/18/12 , edited 11/18/12
Out of the blue for some reason I was able to resolve it tonight but there's definitely some routing issue going on. Posting results on here in case anyone is still looking into it:



I stopped the traceroute after 51 hops, seemed like it was just going to go all the way to the max of 64.
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31 / M / Netherlands
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Posted 11/18/12
OpenDNS resolves any non-existing hostname to hit-nxdomain.opendns.com or 67.215.65.132. So OpenDNS can't resolve crunchy.fcod.llnwd.net either.


BigByteSlim wrote:
Out of the blue for some reason I was able to resolve it tonight but there's definitely some routing issue going on. Posting results on here in case anyone is still looking into it:

Ping has started…

PING crunchy.fcod.llnwd.net (69.16.143.67): 56 data bytes

The IP number 69.16.143.67 is used by Optus for all non-existing hostnames. So you still have not successfully resolved it.

I actually believe that crunchy.fcod.llnwd.net truly doesn't exist. The streams are coming from somewhere else. The people of Crunchyroll need to update the first post with the correct hostname.
The Wise Wizard
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54 / M / U.S.A. (mid-south)
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Posted 11/18/12

koningdavid wrote:
I actually believe that crunchy.fcod.llnwd.net truly doesn't exist. The streams are coming from somewhere else. The people of Crunchyroll need to update the first post with the correct hostname.

You are no doubt correct, as fcod.llnwd.net is Limelight Networks, which CR hasn't used as their CDN in quite a while. AFAIK, they currently use Akamai Technologies.

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32 / Sydney, Australia
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Posted 11/18/12
Thanks for the info.

Guess there isn't much more I can do except wait and hope someone is still looking into this issue.
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20 / M
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Posted 11/18/12
every time i try to watch Naruto shippuden the video freezes and i have to go back a few seconds for it to work again, this happens about 20 times for each video i watch.

Operating System: Windows 7 Home premium - 64 bit
Web Browser and version number you are using: firefox 16.0.2
Version of Flash you are using: Flash 11.5.502.110
Processor Type: intel core i5-2500
Processor Speed: 3.3GHz
Graphics Card Type: Nvidia GeForce GTX 460
Amount or RAM: 4GB
Amount of free space on your C: used 287GB
free 643GB
total 931GB
i hope you can help me
CR Community Manager
Bjaker 
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34 / M / San Francisco
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Posted 11/20/12


Please email me at the support email address for assistance!
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32 / Sydney, Australia
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Posted 11/23/12
What exactly is going on here? I got a mail saying Bjaker quoted my post.

Come on here and not only is there no quoted post but both my original post and redhead11's post has been deleted???

Do you people just sweep posts where customers are not happy under the rug and delete them?

I was actually trying to help by mentioning some of the symptoms I was having and this is how you treat me?
CR Community Manager
Bjaker 
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34 / M / San Francisco
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Posted 11/26/12


I deleted the posts so I could help keep things in order for when I jumped back in after holiday.
I apologize that I upset you.
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32 / Sydney, Australia
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Posted 11/26/12
It's just unsettling when something like that happens for no apparent reason (not the first time either).

Can we please get an update on where the freezing issue is currently at and an approximate ETA? Like mentioned before it has been close to 4 months now since it first occurred.
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Bjaker 
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34 / M / San Francisco
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Posted 11/27/12


Videos Halting in the middle is a per basis issue.
There is not one overarching problem causing this.
Right now Starry and I have to troubleshoot them individually, until the issue is resolved for that person.
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32 / Sydney, Australia
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Posted 11/27/12
So how do I go about getting some help? I don't think anyone is looking at my case.
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Bjaker 
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34 / M / San Francisco
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Posted 11/27/12


Looks like you've sent an email and Starry has sent the starting point for troubleshooting these.
Just respond on back to that email and we'll continue to work with you.
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