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Help with Video Playback Problems
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38 / F / Now I'm in VA...d...
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Posted 12/17/12
Anybody having issues watching CR on Mac? I've posted a question about this, but in the wrong forum! It's been iffy, showing black where the video should be. Mac uses Safari. Any advice? I'd try the different resolutions, nothing. I travel with my Mac, so that's why I'm concerned. Any advice out there? I can still see it on my PC, it's just that I like to be able to use it on all my devices.
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Posted 12/17/12 , edited 12/17/12
In the last month or so, I'm finding videos are stuttering every few seconds and it's pissing me off. I even had the plugin-container process at REALTIME and gave it two cores and had stuttering on 720P (which didn't happen before), 480P and a few times at SD (360P).

Operating System (OS) you are using. Windows 7 Home Premium -64bit
Web Browser and version number you are using. Firefox 18 Beta (This also happened in Firefox 17)
Version of Flash you are using. 11,5,502,135
Processor Type. AMD A10-4655M APU (Quad-core)
Processor Speed. 2.00 GHz
Graphics Card Type. AMD Radeon HD 7620G (embedded, 512MB VRAM)
Amount or RAM. 5.5GB
Amount of free space on your C: or OS partition. Over 200GB.

If my computer can handle Crysis plus a bunch of other processes running at the same time, why the hell can't it handle a flash video?
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Bjaker 
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34 / M / San Francisco
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Posted 12/19/12


Can you please run the following tests and send me the results via email? (Link is at the bottom of the page.)

http://www.crunchyroll.com/help?topic=video#4.1
http://www.crunchyroll.com/help?topic=video#4.2

Can you also run this test?

http://www.crunchyroll.com/help?topic=video#5.1
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Posted 12/19/12





Don't think the network is the cause as I can run at 720P and 1080P video from youtube....

And I do have it set for storage as "unlimited" plus hardware acceleration (both CR and YT), if that makes any difference.
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28 / M / Eastern Seaboard
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Posted 12/21/12
I also have a mac but I've been having problems with the video only playing on the top left hand corner when I fullscreen the video. I have tried updating adobe plugins for both safari and chrome but to no avail.
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Bjaker 
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34 / M / San Francisco
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Posted 12/21/12 , edited 12/21/12


You're currently streaming from a server in Chicago.

Let's see if we can get a closer one by changing your DNS.

You can find complete instructions on how to change your DNS by using OpenDNS.com's (https://store.opendns.com/setup/) all encompasing guide. I would try this first, as their servers are only in the USA and Europe. If this doesn't seem to help, you can try Google's Public DNS (https://developers.google.com/speed/public-dns/). Please let me know if this helps

jeisom 
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Posted 12/25/12
Is anyone having problems playing 4:3 aspect videos(early bleach & naruto) on 16:9 aspect displays fullscreen. I am using Firefox with the latest flash on linux (11.2) and tried Google Chrome 23. Both stretch the video. on my system. YouTube videos play fine that are 4:3.

Any Ideas?
jikap 
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24 / M / Norway
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Posted 12/27/12 , edited 12/27/12
Recently moved to a new place, and I can no longer watch any videos for longer than 5-15 seconds before it stops in an attempt to buffer more. It really struggles to load more after it has stopped, stopping for seconds at a time before playing a fraction of a second. this applies to 1080p as well as SD. (including working fine for a few seconds before stopping.)

Reinstalling flash doesn't help, clearing the cache/history/cookies doesn't help, using a different browser doesn't help, logging out doesn't help... None of the tests show any problems with speed, ping or routing that i can discern (the server was surprisingly local), and now I'm running out of ideas, lol.







Edit: the video I was playing/stuttering in the background while writing this suddenly started playing smoothly again while editing this. I've yet to see how long it'll last... o_O;

Update: Picking up my trusty stopwatch (read: IPhone), i tried starting up another video in 1080p. But after about 8 minutes 37 sec of stuttering through the first 10 seconds of the video. I gave up & switched to another tab, and the video immediately started playing smoothly as I did...

After about 4 min 34 sec of smooth playing, the video started stuttering again. and after 2 min 9 sec of stuttering, it started playing smoothly again. but now I'm out of time, and I got to go, more confused than ever. :s

Update 2: tried changing DNS server, but that only made things slightly worse. Picked up my trusty IPhone again... and noticed it could stream crunchy videos perfectly... guess it's not a network problem. T_T

Brief computer stats:

Win 7 - 64-bit
Firefox 17.0.1
Flash player version 11.5.502.135
25+GB free space in C: drive
CPU: Intel Core i7 950 - 3.07GHz
GPU: Nvidia Geforce GTX 285 (got two for SLI, but usually only use one. )
RAM: 6GB
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Bjaker 
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34 / M / San Francisco
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Posted 12/28/12


Is this in window or in full screen?
jeisom 
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36 / M
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Posted 12/28/12

Bjaker wrote:



Is this in window or in full screen?


This is fullscreen. In a window plays fine.
jikap 
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24 / M / Norway
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Posted 12/28/12
While I've never had linux, don't know what graphics card you have and haven't been able to reproduce the problem on windows...
Could you try to go in your graphics card settings and see if the scaling mode is set to full screen?
If it is, could you try to set the scaling mode to aspect ratio to keep your aspect ratio when you enter fullscreen and see if that helps?
Even if it doesn't help for your video, it would at least prevent stretching on 4:3 ratio games, lol.

(Some terms might be Nvidia-specific. >_<; )
jeisom 
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36 / M
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Posted 12/28/12

jikap wrote:

While I've never had linux, don't know what graphics card you have and haven't been able to reproduce the problem on windows...
Could you try to go in your graphics card settings and see if the scaling mode is set to full screen?
If it is, could you try to set the scaling mode to aspect ratio to keep your aspect ratio when you enter fullscreen and see if that helps?
Even if it doesn't help for your video, it would at least prevent stretching on 4:3 ratio games, lol.

(Some terms might be Nvidia-specific. >_<; )


Well it appears to be a driver problem. I downgraded it and everything work as expected. Will notify nvidia.

Thanks
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Posted 12/29/12

jikap wrote:

Recently moved to a new place, and I can no longer watch any videos for longer than 5-15 seconds before it stops in an attempt to buffer more. It really struggles to load more after it has stopped, stopping for seconds at a time before playing a fraction of a second. this applies to 1080p as well as SD. (including working fine for a few seconds before stopping.)

Reinstalling flash doesn't help, clearing the cache/history/cookies doesn't help, using a different browser doesn't help, logging out doesn't help... None of the tests show any problems with speed, ping or routing that i can discern (the server was surprisingly local), and now I'm running out of ideas, lol.







Edit: the video I was playing/stuttering in the background while writing this suddenly started playing smoothly again while editing this. I've yet to see how long it'll last... o_O;

Update: Picking up my trusty stopwatch (read: IPhone), i tried starting up another video in 1080p. But after about 8 minutes 37 sec of stuttering through the first 10 seconds of the video. I gave up & switched to another tab, and the video immediately started playing smoothly as I did...

After about 4 min 34 sec of smooth playing, the video started stuttering again. and after 2 min 9 sec of stuttering, it started playing smoothly again. but now I'm out of time, and I got to go, more confused than ever. :s

Update 2: tried changing DNS server, but that only made things slightly worse. Picked up my trusty IPhone again... and noticed it could stream crunchy videos perfectly... guess it's not a network problem. T_T

Brief computer stats:

Win 7 - 64-bit
Firefox 17.0.1
Flash player version 11.5.502.135
25+GB free space in C: drive
CPU: Intel Core i7 950 - 3.07GHz
GPU: Nvidia Geforce GTX 285 (got two for SLI, but usually only use one. )
RAM: 6GB
What video were you trying to watch? Almost anything that was released between around January and about six weeks ago has this problem. It seems to have been a problem on Crunchyroll's side, but they never admitted it...

jikap 
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24 / M / Norway
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Posted 12/29/12

PeekyChew wrote:
What video were you trying to watch? Almost anything that was released between around January and about six weeks ago has this problem. It seems to have been a problem on Crunchyroll's side, but they never admitted it...

While I was trying to watch recent episodes of Shin Sekai Yori when I made that post, I'm afraid I still have the same problem when I tried to play the first episode of HEROMAN from 2010 to test this. :/
Thanks a lot anyway~
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Posted 12/29/12

hbk2818 wrote:

I also have a mac but I've been having problems with the video only playing on the top left hand corner when I fullscreen the video. I have tried updating adobe plugins for both safari and chrome but to no avail.


I'm also having the problem with both Safari and Chrome. I'm on a current gen Macbook Pro. Updating Flash plugins also didn't help. Everything else is fine in the window but it's just when it goes full screen it stays small and only takes up the top left corner of the screen while everything else is black.
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