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Help with Video Playback Problems
Vegetable Support Manager
Bjaker 
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34 / M / San Francisco
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Posted 1/15/13


Did you try what Starry sent you?

If that didn't work, please reply to us via Email. We reply much faster to emails.
2033 cr points
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Posted 1/16/13
Oh, the thing is I had already done what I was advised to do, so in exasperation I just decided to forget about trying to troubleshoot more. Good news is that the streams worked perfectly yesterday, let's hope they do so today as well. Otherwise, there's always my ipad, should I get desperate, lol.
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17 / M / Akatsuki Hideout
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Posted 1/19/13
Windows 8
Google Chrome (Latest Version)
Latest version of flash
Processor Type: AMD E-350 @ 1.60 GHz
Processor Speed: 1.60 GHz
Graphics Card Type: AMD Radeon HD 6310
Amount or RAM: 4GB
Amount of free space on your C: or OS partition: 420 GB

I used to watch on 1080 fine before now it keeps buffering every one or two seconds.
54753 cr points
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26 / M / San Antonio
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Posted 1/19/13

Cinnamonics wrote:

Oh, the thing is I had already done what I was advised to do, so in exasperation I just decided to forget about trying to troubleshoot more. Good news is that the streams worked perfectly yesterday, let's hope they do so today as well. Otherwise, there's always my ipad, should I get desperate, lol.


Don't give up on the troubleshooting.

Reply letting them know that you tried their steps, and it didn't work. They may have more things that you can try that you may not have done yet.

If they do not have any more troubleshooting steps, the information that they collect can help them with figuring out if it is an issue with their CDN (Akamai is who they currently use). They have had issues with certain servers (one recently) and they have been working with Akamai to fix the video loading issues on the website and different devices. The biggest challenge they seem to face is figuring out exactly what streaming server is having the issue since CR themselves do not actually own the streaming servers, they just rent them. Collecting as much information from the people have a problem, such as a fine individual as you, will help them in determining what specific server, or servers, is causing all of the headaches.

Plus, Starry is a fun person to talk to anyways.
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26 / M / San Antonio
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Posted 1/19/13

shhadowdoom wrote:

Windows 8
Google Chrome (Latest Version)
Latest version of flash
Processor Type: AMD E-350 @ 1.60 GHz
Processor Speed: 1.60 GHz
Graphics Card Type: AMD Radeon HD 6310
Amount or RAM: 4GB
Amount of free space on your C: or OS partition: 420 GB

I used to watch on 1080 fine before now it keeps buffering every one or two seconds.



How well does the E-350 APU handle 1080p youtube videos? DO you notice any lost frames or stuttering?

I have not used many netbooks or nettops, and I am always being asked by friends (college students or recent graduates) what the cheapest desktop that can play Youtube HD videos on is. I have been recommending cheap i3 slimline desktop machines, but if the E-350 can play 1080p Youtube videos smoothly, I may start recommending some nettops instead. I have read many reviews about the E-350, but none of them ever tested 1080p flash videos, like on Youtube.

Now back to your buffering issue, have you tried changing your DNS yet? Changing your DNS will force your connection to take another "route" through the internet which may solve the buffering issue. (This has worked for many people) A popular DNS that many people have had success with here on CR is Google's DNS servers which are 8.8.8.8 and 8.8.8.4

OpenDNS has a guide that will show you how to change your DNS. Go to the following link and choose the operating system you are using and then follow the instructions. https://store.opendns.com/setup/computer/ When you get to the part where you type in the new DNS IP address, type in the two addresses I gave you above instead of what the OpenDNS guide says. (You can also try OpenDNS as well to see if that improves it)
The Wise Wizard
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54 / M / U.S.A.
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Posted 1/20/13

-Chris311- wrote:
How well does the E-350 APU handle 1080p youtube videos? DO you notice any lost frames or stuttering?

I have not used many netbooks or nettops, and I am always being asked by friends (college students or recent graduates) what the cheapest desktop that can play Youtube HD videos on is. I have been recommending cheap i3 slimline desktop machines, but if the E-350 can play 1080p Youtube videos smoothly, I may start recommending some nettops instead. I have read many reviews about the E-350, but none of them ever tested 1080p flash videos, like on Youtube.

Here's one that specifically included 1080p Flash video:
http://techreport.com/review/20401/amd-e-350-fusion-apu-on-the-desktop/18

This review was written when Flash was first beginning to add hardware decode acceleration, and as you'll note in the text of the review, that is the key. Without it, the E-350 has problems decoding 1080p, just as the early Atom processors (at least without NVIDIA's Ion platform) did.

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Posted 2/10/13 , edited 2/10/13
I've given up trying to fix the stuttering, it's just something I've come to associate with crunchyroll.

And yes I've gone through the troubleshooting process, checked drivers, storage to unlimited, hardware acceleration on/off, different browser, changed DNS etc.. None of it helps.

It's rare to go through an episode without it pausing at some point, even the 480p content still pauses so connection speed has nothing to do with it.
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Posted 2/10/13 , edited 2/10/13

Shocky1 wrote:

I've given up trying to fix the stuttering, it's just something I've come to associate with crunchyroll.

And yes I've gone through the troubleshooting process, checked drivers, storage to unlimited, hardware acceleration on/off, different browser, changed DNS etc.. None of it helps.

It's rare to go through an episode without it pausing at some point, even the 480p content still pauses so connection speed has nothing to do with it.

Of course, none of the Crunchyroll support team would ever admit that it's a problem at their end. Ever.

And another thing. Everyone has always requested that the videos have a bar showing the loading progress. Every other site has one, so why not Crunchyroll? The real reason is, of course, so that people can't see when the videos stop even when they've been loaded, and Crunchyroll can continue blaming download speeds and computer speeds like we 're still in 1999.
Otter Modder
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21 / M / Florida
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Posted 2/10/13
Let me correct you. There is no buffering bar because the shows do not buffer. At no point is the entire episode buffered, in fact, it only buffers ahead about 1 minute. This is to draw a line between the definition of downloading and streaming and decrease the licensing costs. There are still plenty of people whose computers cannot handle 1080p content, so yes, computer speeds are important. As for internet bandwidth, I myself only have 2Mbps down and am not alone on the low end of the spectrum. So both of these metrics are still very much relevant.


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Posted 2/10/13

beardfist wrote:

Let me correct you. There is no buffering bar because the shows do not buffer. At no point is the entire episode buffered, in fact, it only buffers ahead about 1 minute. This is to draw a line between the definition of downloading and streaming and decrease the licensing costs. There are still plenty of people whose computers cannot handle 1080p content, so yes, computer speeds are important. As for internet bandwidth, I myself only have 2Mbps down and am not alone on the low end of the spectrum. So both of these metrics are still very much relevant.


Well, regardless of that, it's still nothing to do with people's bandwidth. I have 60 down and a brand new computer (don't have the specs at hand) and it still stops.

Otter Modder
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21 / M / Florida
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Posted 2/10/13
More often than not, the problem is with dns settings not with bandwidth.

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Posted 2/10/13

beardfist wrote:

More often than not, the problem is with dns settings not with bandwidth.

I am aware of that. I've gone through all of the standard things Crunchyroll tell you to do to fix it, and none of them work. What really annoyed me was that I got an email acknowledging it was their fault, but then when I replied they denied it had ever been said.

The Wise Wizard
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54 / M / U.S.A.
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Posted 2/10/13

PeekyChew wrote:
And another thing. Everyone has always requested that the videos have a bar showing the loading progress. Every other site has one, so why not Crunchyroll?

Perhaps you can show me where the timeline bar on Hulu shows loading progress. I just checked it again to be certain (since they used to have either 3 or 4 filling bars to indicate buffer status), but all it appears to do is show markers for the commercial breaks, and of course the current point in time of the video.

With Netflix, the only time I see a buffer indicator is the progress bar that appears when the video starts, or when it stalls and the buffer has to refill.

What these two sites have in common with CR is they both have to use DRM to keep the publishers happy. Sites that host user submitted videos don't have to worry about this, so of course most YouTube videos and videos from sites that actually host fansubbed anime can show a buffer indicator.

Just because the problem isn't on the user's end doesn't mean it is necessarily on Crunchyroll's end, either. The internet isn't a point to point connection.

The reason you don't see this problem often with the big boys is they have bigger IT departments with more people to work on tracking down issues, and they often have more than one content delivery network. Hulu, for example, has a dedicated quality of service team. So why doesn't CR have one? Well, it might have something to do with there being 30 times as many Hulu Plus subscribers as CR Premium subscribers.

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Posted 2/12/13 , edited 2/12/13
I'm experiencing intermittent but consistent video stuttering. It doesn't matter which show, and it doesn't matter if it's 1080P or 720P, usually 5-10 times per show it will stutter and pause, I usually have to click a few seconds earlier in the video and it is fine for another few minutes.

The requested info:

Computer Info:

Windows 7 - 64 bit
Latest Firefox and Chrome
Flash: You have version 11,5,502,146 installed
Processor Type: i7-2600K @ 3.4GHz
Graphics Card Type. Nvidia GTX670
Amount or RAM. 16GB
Amount of free space on your C: or OS partition: 70GB


nslookup:


nslookup cp150757.edgefcs.net
Server: www.asusnetwork.net
Address: 10.1.1.1

Non-authoritative answer:
Name: a156.vi5g5.akafms.net
Addresses: 24.244.3.95
24.244.3.87
24.244.3.93
24.244.3.94
24.244.3.92
24.244.3.79
24.244.3.85
Aliases: cp150757.edgefcs.net
a156.v1507570.c150757.b3.vi5.akamaistream.net


ping:


ping cp150757.edgefcs.net

Pinging a156.vi5g5.akafms.net [24.244.3.95] with 32 bytes of data:
Reply from 24.244.3.95: bytes=32 time=12ms TTL=125
Reply from 24.244.3.95: bytes=32 time=9ms TTL=125
Reply from 24.244.3.95: bytes=32 time=9ms TTL=125
Reply from 24.244.3.95: bytes=32 time=9ms TTL=125

Ping statistics for 24.244.3.95:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 12ms, Average = 9ms


tracert (I always get request timed out for the first hop onto my ISP):


tracert cp150757.edgefcs.net

Tracing route to a156.vi5g5.akafms.net [24.244.3.95]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.asusnetwork.net [10.1.1.1]
2 * * * Request timed out.
3 13 ms 15 ms 15 ms rd1so-ge12-0-0-21.cg.shawcable.net [64.59.129.242]
4 8 ms 11 ms 9 ms 24.244.3.95

Trace complete.


Speedtest and Pings:







I don't think I could get any closer of a server to hit, though I have tried using various DNS providers to try and hit different servers with varying success (but never elimination of the problem).

If I could actually just get the IP addresses of the servers with the lowest load or most bandwidth I could edit my hosts file myself rather than randomly changing my dns...
Otter Modder
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21 / M / Florida
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Posted 2/12/13
Could you try running those tests again with the correct address: v1.lln.crunchyroll.com
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