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Help with Video Playback Problems
The Wise Wizard
73048 cr points
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53 / M / U.S.A.
Online
Posted 5/6/13

hermeslyre wrote:

I just joined a week ago, and this is the first time I've had problems. Can't watch my shows due to constant buffering. I even let one sit for a half hour to preload but that didn't work, it only played for 2-3~ min before running into the buffer again.

Like most sites that are required by the content providers to use DRM (such as Hulu), the buffer for CR's videos is very short.
3007 cr points
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Posted 5/6/13
Figured as much. Regardless, I just tried and things seem to be smooth again. Support tells me to update my video drivers.
47296 cr points
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31 / M
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Posted 5/8/13
Here's another complaint about the stuttering. These days, watching Crunchyroll is an exercise in frustration. I've kept my complaints to myself for some time, but these past couple days, it's gotten so bad that I have to watch in SD quality or deal with constant freezing and skipping. My connection and computer are plenty fast enough; on off-peak hours (as in, the middle of the dang night), the streams work just fine. It seems pretty clearly to be a capacity issue.

These days, I keep a network connection monitor open on my second display whenever I watch Crunchyroll. Watching an HD stream, my connection describes a series of spikes. Most are no higher than 300 K/sec or so, but occasionally reach 1.4 MB/sec. Most of the time, I'm getting less than 20 K/sec. This pattern is good enough for low-action sequences, but as soon as there's any motion, the video starts skipping.

This pattern is about what I'd expect if you were attempting to stream the video with a very small buffer. Anime has a lot of sequences where very little changes onscreen, and since modern video codecs encode the differences between frames, the bit rate is tied directly to the frequency of key frames much of the time. However, Anime is also punctuated by sequences of very high action, and so the bit rate shoots way up. But if the servers are overloaded, they can't keep up with they increased demand, so the stream skips. Often, they drop the connection altogether.

The pattern I'd really like to see is a stream at roughly the average bit rate of the stream. That way, a buffer could absorb the spikes, and the total bandwidth requirements for the server would probably not be that much greater. (I say probably . For all I know, you've tried it in the lab and found that it doesn't work that way. But, from my armchair on the outside, it seems that that would help an awful lot.)

I've been a member for 3 years, and have carried a premium subscription for most of that. I've enjoyed the service, I admire what you've built, and I'm pretty loyal, so please believe that I mean this in the nicest way possible: something's gotta change, because the service in its current state is more or less unusable. Oh, sure, I can watch SD streams, but then, what am I paying for? So, I don't care what you have to do to increase your revenues. The premium sub is basically dirt cheap; I'd happily pay more. Bandwidth caps? Sure! Boot free users? Why not! Just make it work again.
Aorix 
46019 cr points
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30
Online
Posted 5/9/13
This is my first post in 5 years of being with CR, a Premium member a good portion of it. Every time I want to watch a freshly released episode I can't. I can't even watch them in SD. If i wait a day or two I can watch the show most of the time in 720/1080. However I pay for premium, I don't want to wait.

My internet and computer are more than adequate for streaming.
16072 cr points
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22 / M / Strängnäs, Sweden.
Offline
Posted 5/9/13

cheleball wrote:

Here's another complaint about the stuttering. These days, watching Crunchyroll is an exercise in frustration. I've kept my complaints to myself for some time, but these past couple days, it's gotten so bad that I have to watch in SD quality or deal with constant freezing and skipping. My connection and computer are plenty fast enough; on off-peak hours (as in, the middle of the dang night), the streams work just fine. It seems pretty clearly to be a capacity issue.

These days, I keep a network connection monitor open on my second display whenever I watch Crunchyroll. Watching an HD stream, my connection describes a series of spikes. Most are no higher than 300 K/sec or so, but occasionally reach 1.4 MB/sec. Most of the time, I'm getting less than 20 K/sec. This pattern is good enough for low-action sequences, but as soon as there's any motion, the video starts skipping.

This pattern is about what I'd expect if you were attempting to stream the video with a very small buffer. Anime has a lot of sequences where very little changes onscreen, and since modern video codecs encode the differences between frames, the bit rate is tied directly to the frequency of key frames much of the time. However, Anime is also punctuated by sequences of very high action, and so the bit rate shoots way up. But if the servers are overloaded, they can't keep up with they increased demand, so the stream skips. Often, they drop the connection altogether.

The pattern I'd really like to see is a stream at roughly the average bit rate of the stream. That way, a buffer could absorb the spikes, and the total bandwidth requirements for the server would probably not be that much greater. (I say probably . For all I know, you've tried it in the lab and found that it doesn't work that way. But, from my armchair on the outside, it seems that that would help an awful lot.)

I've been a member for 3 years, and have carried a premium subscription for most of that. I've enjoyed the service, I admire what you've built, and I'm pretty loyal, so please believe that I mean this in the nicest way possible: something's gotta change, because the service in its current state is more or less unusable. Oh, sure, I can watch SD streams, but then, what am I paying for? So, I don't care what you have to do to increase your revenues. The premium sub is basically dirt cheap; I'd happily pay more. Bandwidth caps? Sure! Boot free users? Why not! Just make it work again.


I have been experiencing the exact same thing as you, it worked just fine a couple of months ago, but now lately it barely works to watch anything. I need to often restart the stream or watch it later, or not at all.

My internet connection is 30/30 Mbit fiber.
I have tried streaming using PC, PS3, Xbox 360. None with a better result than the other.

And of course, i have not touched any settings on the router since it worked without problems last time.



Its very frustrating.

So please Crunchyroll, do something about this!
12030 cr points
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23 / M
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Posted 5/9/13
I've been signed up for a while now, but it won't allow me to start a free trial yet. everytime i enter my card info it says please wait and it will stay on that screen FOREVER. iv'e been trying for the past 5 days(turning off my computer, reseting my router,refreshing the page,etc.) but it won't work. has anyone else had this problem? i would really like to start watching 1080p videos but i can't without the trial which i can't sign up for. if you have any solutions please let me know!
Otter Modder
29542 cr points
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21 / M / Florida
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Posted 5/9/13
This would probably be better suited for the minor questions thread or contacting support directly. What browser are you using?
12030 cr points
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23 / M
Offline
Posted 5/9/13
sorry i'm new to this haha, but im using google chrome
Otter Modder
29542 cr points
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21 / M / Florida
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Posted 5/9/13
No problem, your best bet would probably be with sending support a message directly, they respond faster that way.

12030 cr points
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23 / M
Offline
Posted 5/9/13
i signed up on firefox but i can still watch it on chrome. im not sure why i didnt think of that sooner, but thanks for the help!
Xiozee 
15007 cr points
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Posted 5/10/13
I'm having an issue with videos taking forever to buffer on 1080p. I have really good speeds, so I'd like to know what the problem is. Thank you.
_____________________________________________________________________________



Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>nslookup cp150757.edgefcs.net
Server: resolver1.inexio.net
Address: 77.244.98.19

Non-authoritative answer:
Name: a156.vi5g5.akafms.net
Address: 80.239.230.197
Aliases: cp150757.edgefcs.net
a156.v1507570.c150757.b3.vi5.akamaistream.net


C:\Windows\system32>ping cp150757.edgefcs.net

Pinging a156.vi5g5.akafms.net [80.239.230.197] with 32 bytes of data:
Reply from 80.239.230.197: bytes=32 time=12ms TTL=120
Reply from 80.239.230.197: bytes=32 time=12ms TTL=120
Reply from 80.239.230.197: bytes=32 time=14ms TTL=120
Reply from 80.239.230.197: bytes=32 time=11ms TTL=120

Ping statistics for 80.239.230.197:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 14ms, Average = 12ms

C:\Windows\system32>tracert cp150757.edgefcs.net

Tracing route to a156.vi5g5.akafms.net [80.239.230.197]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 2 ms 1 ms 1 ms 192.168.0.1
3 * * * Request timed out.
4 22 ms 11 ms 11 ms 002-128-076-178.ip-addr.tks-net.com [178.76.128.
2]
5 10 ms 9 ms 12 ms 003-128-076-178.ip-addr.tks-net.com [178.76.128.
3]
6 14 ms 13 ms 12 ms 113-128-076-178.ip-addr.tks-net.com [178.76.128.
113]
7 14 ms 11 ms 28 ms ffm-b10-link.telia.net [213.248.102.249]
8 11 ms 29 ms 14 ms ffm-bb1-link.telia.net [80.91.251.121]
9 21 ms 11 ms 54 ms ffm-b12-link.telia.net [213.155.136.197]
10 17 ms 11 ms 16 ms 80-239-230-197.customer.teliacarrier.com [80.239
.230.197]

Trace complete.
Ludono 
22065 cr points
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20 / M / New Jersey
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Posted 5/12/13
Video oftentimes simply stops playing or lags considerably on 1080p and sometimes even 720p streams. I'm pretty sure that my system and network is more than capable....

Operating System (OS) : Windows 7 - 64 bit
Web Browser: Chrome Version 26.0.1410.64 m
Version of Flash you are using.: Flash Verison 11,7,700,169
Processor Type. Intel Core i5 2500K (OCed)
Processor Speed. 3.3GHz (OCed to 4.0 GHz)
Graphics Card Type. EVGA GTX 670 FTW
Amount or RAM: 8GB DDR3
Amount of free space on your C: or OS partition: 26.3 GB left (OS running on a Samsung 830 120GB SSD)




Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Julian>nslookup cp150757.edgefcs.net
Server: UnKnown
Address: 192.168.1.1

Non-authoritative answer:
Name: a156.vi5g5.akafms.net
Addresses: 23.0.163.212
23.0.163.238
Aliases: cp150757.edgefcs.net
a156.v1507570.c150757.b3.vi5.akamaistream.net


C:\Users\Julian>ping cp150757.edgefcs.net

Pinging a156.vi5g5.akafms.net [23.0.163.212] with 32 bytes of data:
Reply from 23.0.163.212: bytes=32 time=21ms TTL=117
Reply from 23.0.163.212: bytes=32 time=21ms TTL=117
Reply from 23.0.163.212: bytes=32 time=19ms TTL=117
Reply from 23.0.163.212: bytes=32 time=20ms TTL=117

Ping statistics for 23.0.163.212:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 21ms, Average = 20ms

C:\Users\Julian>tracert cp150757.edgefcs.net

Tracing route to a156.vi5g5.akafms.net [23.0.163.238]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 21 ms 7 ms 15 ms 10.95.192.1
3 8 ms 14 ms 7 ms tge1-4.babroh1-swt401.neo.rr.com [24.164.108.204
]
4 18 ms 7 ms 14 ms tge9-1.clvhoh1-rtr1.neo.rr.com [24.164.108.183]

5 12 ms 22 ms 16 ms tge0-9-0-0.clevohek-ccr03.midwest.rr.com [24.164
.117.127]
6 15 ms 15 ms 16 ms network-065-029-001-032.midwest.rr.com [65.29.1.
32]
7 24 ms 23 ms 24 ms ae10-0.cr0.dca20.tbone.rr.com [107.14.19.14]
8 22 ms 31 ms 23 ms ae-0-0.cr0.dca10.tbone.rr.com [66.109.6.30]
9 25 ms 21 ms 23 ms 107.14.17.202
10 17 ms 19 ms 17 ms 107.14.16.70
11 20 ms 19 ms 19 ms a23-0-163-238.deploy.akamaitechnologies.com [23.
0.163.238]

Trace complete.

39111 cr points
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25 / M / North carolina
Offline
Posted 5/12/13
I've been having this problem for around two weeks now but since this weekends its gotten really bad. I cant even stream 480p anymore without pausing and walking away ever few minutes while it buffers.

[URL=http://www.speedtest.net]

[URL=http://www.pingtest.net]
5015 cr points
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25 / M / Portage la Prairi...
Offline
Posted 5/18/13
Ok this is getting more then slightly annoying;
I have sent quite a few e-mails into the support guys not 1 reply (minus the automated response)
I am currently PAYING for membership here, I don't know about everyone else, but when I pay for something I would at least like it to work 95% of the time, being able to watch 1:45 of a ep and having the video pause TWICE already is unacceptable by any means!

I'm almost to the point of of this doesn't get fixed soon or CR doesn't offer something to make up for the countless times I've had to find other online sites to watch different series because CR lags out I'll be canceling my membership indefinitely.



Operating System (OS) you are using. (example: Windows 7 - 64 bit)
Windows 7 Ultimate x64

Web Browser and version number you are using. (example: Firefox 3.6.8)
Google Chrome 26.0.1410.64 m, Opera 11.64, Firefox 21.0

Version of Flash you are using. (example: Flash 10.1.53.64)
11.7.700.202

Processor Type. (example: Intel Core 2 Quad)
AMD 965 Quad overclocked to 4.1GHz

Processor Speed. (example: 2.4 GHz)
4.1 GHz

Graphics Card Type. (example: Nvidia GeForce 8800 GT)
2xAsus 7990's

Amount or RAM. (example: 4GB)
6432GB

Amount of free space on your C: or OS partition. (example: 18GB)
931GB




nslookup cp150757.edgefcs.net
Server: caveman.cavemansolutions
Address: 192.168.69.1

Non-authoritative answer:
Name: a156.vi5g5.akafms.net
Addresses: 72.246.43.159
72.246.43.133
Aliases: cp150757.edgefcs.net
a156.v1507570.c150757.b3.vi5.akamaistream.net


ping cp150757.edgefcs.net

Pinging a156.vi5g5.akafms.net [72.246.43.133] with 32 bytes of data:
Reply from 72.246.43.133: bytes=32 time=52ms TTL=123
Reply from 72.246.43.133: bytes=32 time=53ms TTL=123
Reply from 72.246.43.133: bytes=32 time=55ms TTL=123
Reply from 72.246.43.133: bytes=32 time=53ms TTL=123

Ping statistics for 72.246.43.133:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 52ms, Maximum = 55ms, Average = 53ms


tracert cp150757.edgefcs.net

Tracing route to a156.vi5g5.akafms.net [72.246.43.133]
over a maximum of 30 hops:

1 caveman.cavemansolutions (192.168.69.1) <1 ms <1 ms <1 ms
2 prprmb0118w-ds01-240-2.dynamic.mtsallstream.net (207.161.240.2) 82.937 ms 31.758 ms 30.836 ms
3 be5293.cipc1-wpg.bb.allstream.net (199.212.165.113) 53.516 ms 57.358 ms 53.691 ms
4 BE85.cipc1-tor.bb.allstream.net (199.212.161.42) 58.871 ms 57.302 ms 56.292 ms
5 199.212.160.218 (199.212.160.218) 60.535 ms 53.888 ms 53.500 ms
6 gw-akamai.torontointernetxchange.net (206.108.34.24) 53.495 ms 54.674 ms 54.419 ms
7 a72-246-43-159.deploy.akamaitechnologies.com (72.246.43.159) 54.783 ms 53.387 ms 53.646 ms


as you can see from above, my PC & network are more then capable of streaming the content.
nosut 
45075 cr points
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25 / M / Falmouth, ma
Online
Posted 5/20/13
Im going to jump in and say I have been running into this stuttering issue as well. I have been a member for years and a premium one for at least 3 years. I have a high end PC and still get the insane stuttering on both new episodes and old ones.
My connection is far above what should be needed.


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